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Hotel Fontabella

4.0 star property
Pet-friendly aparthotel connected to a shopping centre in Guatemala City with free parking

Photo gallery for Hotel Fontabella

Loft, Kitchen, City View | Private kitchen
Premium Suite, Kitchen, City View | View from room
Deluxe Suite, 2 Bedrooms, Kitchen, City View
Deluxe Suite, 2 Bedrooms, Kitchen, City View
Premium Suite, Kitchen, City View | Private kitchen

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Bar
  • Pet-friendly
  • Spa
  • Breakfast available
  • Outdoor space

Explore the area

View map
Zona 10, Guatemala City, Guatemala, 1010
  • Oakland Mall
    ‪6 min walk‬
  • U.S. Embassy in Guatemala
    ‪11 min walk‬
  • La Aurora Zoo
    ‪17 min walk‬
  • Guatemala City (GUA-La Aurora Intl.)
    ‪4 min drive‬

Room options

View all photos for Premium Suite, Kitchen, City View

Premium Suite, Kitchen, City View

Premium Suite, Kitchen, City View

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 75 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Kitchen, City View

Loft, Kitchen, City View

Loft, Kitchen, City View

Highlights

Balcony or patio
Separate dining area
Air conditioning
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Kitchen, City View

Deluxe Suite, 2 Bedrooms, Kitchen, City View

Deluxe Suite, 2 Bedrooms, Kitchen, City View

Highlights

Balcony or patio
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
Flat-screen TV
  • 130 sq m
  • 2 bedrooms
  • City view
  • Sleeps 3
  • 2 King Beds

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Exterior

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About the area

Guatemala City

You'll be connected to a shopping centre at Hotel Fontabella, and within steps of Plaza Fontabella Shopping Center and Avia Mall. Highlights at this aparthotel include free self-parking, a bar/lounge and in-room kitchens. .You can enjoy a flat-screen TV with cable channels, and each apartment features free WiFi, free wired Internet and a balcony or patio. A kitchen comes equipped with a fridge, a microwave and a stovetop, and room service is also available. Nice touches to enhance your stay include free toiletries and premium bedding. A dining area, a coffee/tea maker and free newspapers are also available. .Enjoy the gym and sauna. A meeting room and a 24-hour business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, spa services and laundry facilities. Cooked-to-order breakfast is available daily between 8:00 AM and 11:00 AM. There's also the convenience of airport drop-off service. .Within a 30-minute walk of this 4-property class Zona 10 aparthotel, attractions include U.S. Embassy in Guatemala and La Aurora Zoo.
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What's nearby

  • Oakland Mall - 6 min walk - 0.6 km
  • Embassy of Mexico in Guatemala - 10 min walk - 0.8 km
  • U.S. Embassy in Guatemala - 11 min walk - 1.0 km
  • La Aurora Zoo - 17 min walk - 1.5 km
  • Paseo Cayala - 5 min drive - 3.2 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 15 min drive

Restaurants

  • ‪Montano Steak House - ‬2 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Tre Fratelli - ‬1 min walk
  • ‪Frisco Grill Fontabella - ‬3 min walk
  • ‪Portal del Angel - Fontabella - ‬2 min walk

About this property

Hotel Fontabella

Pet-friendly aparthotel connected to a shopping centre in Guatemala City with free parking
Hotel Fontabella offers its guests a sauna and a fitness centre. You can enjoy a drink at the bar/lounge. A 24-hour business centre and a meeting room are available.

WiFi is free in public spaces. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Fontabella. A shuttle from the hotel to the airport (available 24 hours) is available for a fee. Self parking is free.

This 4-star Guatemala City aparthotel is smoke free.

  • 33 guestrooms or units
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Hotel Fontabella offers 33 air-conditioned accommodations with a safe and free newspapers. Rooms open to balconies or patios. Beds feature premium bedding. Accommodation at this 4-star aparthotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

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Property amenities

Pool/Spa

  • Sauna
  • Spa services

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Microwave

Dining

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: GTQ 90 for adults and GTQ 90 for children
  • A bar/lounge
  • Limited room service

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: GTQ 400 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Living spaces

  • Separate dining area

Entertainment

  • Flat-screen TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 24-hour business centre
  • Desk
  • Meeting room

Comfort

  • Air conditioning

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 7 kg per pet
  • Fee: GTQ 280 per pet per night
  • Service animals exempt from fees
  • Pets allowed in specific rooms

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Safe
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping centre
  • Near the airport

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 33 units

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GTQ 280 per pet, per night
  • Only dogs are allowed
  • Weight limit: 15 lb per pet
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GTQ 400.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GTQ 90 for adults and from GTQ 90 for children
  • Airport shuttle fee: GTQ 160 per vehicle (maximum occupancy 3)
  • Pet fee: GTQ 280 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GTQ 400.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted. The property is professionally cleaned.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

H&F Hotel Fontabella Guatemala City
H&F Hotel Fontabella
H&F Fontabella Guatemala City
H&F Fontabella
H F Hotel Fontabella
Hotel Fontabella Aparthotel
Hotel Fontabella Guatemala City
Hotel Fontabella Aparthotel Guatemala City

Frequently asked questions

What is the cancellation policy at Hotel Fontabella?

Hotel Fontabella offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Fontabella?

Yep, Hotel Fontabella has a free self car park.

Is there a spa on site at Hotel Fontabella?

There's no onsite spa, but this property does offer spa services.

What luxury perks are available at Hotel Fontabella?

This property features a sauna, as well as premium bedding and a dining area.

What makes Hotel Fontabella a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Fontabella.

Does Hotel Fontabella serve breakfast?

Sure does, cooked-to-order brekkie is served daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Fontabella?

No, but there's a shuttle from the hotel to the airport that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel Fontabella?

Check-in begins at 3:00 PM. Check-out time is 1 PM.

Hotel Fontabella Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 111 out of 155 reviews
Rating 8 - Good. 24 out of 155 reviews
Rating 6 - Okay. 10 out of 155 reviews
Rating 4 - Poor. 3 out of 155 reviews
Rating 2 - Terrible. 7 out of 155 reviews

9.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Sophia at the front desk is the asset of this property. Had a not so pleasant experience checking out in the past with one other receptionist though. Room is very spacious and having a/c is a major plus as most places in Guatemala do not have a/c (other than major hotels in the city). The balcony and kitchenette in each room are definitely appreciated. Also, the mall is a couple of floors down via elevator. There’s a Starbucks and very good restos plus a Sophos bookstore (comprehensive bookstore is a bit rare in GC). Overall, a very good stay in this hotel which is also within a short driving distance to and from the airport.
Stayed 1 night in May 2025

2/10 Terrible

Hebe

Disliked: Room comfort
Internet did not work. Size vs furniture are not adequate. Place feels empty and cold.
Stayed 1 night in May 2025

10/10 Excellent

maria M, Falls Church

Liked: Cleanliness, property conditions & facilities
Our stay at Fontabella Hotel was truly exceptional. From the moment we arrived, the staff went above and beyond to make us feel welcomed and cared for. Every interaction—from the front desk to housekeeping—was marked by genuine kindness, professionalism, and attention to detail. The accommodations were elegant, clean, and comfortable, offering a peaceful retreat right in the heart of Guatemala City. But what truly stood out was the personalized service. The team anticipated our needs, accommodated every request with grace, and made us feel like valued guests every step of the way. We left with full hearts and lasting memories. Thank you to everyone at Fontabella for making our stay so special. We can’t wait to return!
Stayed 3 nights in May 2025

2/10 Terrible

VICTOR

Disliked: Cleanliness, property conditions & facilities
Such poor customer service. And to be honest
Stayed 2 nights in May 2025

10/10 Excellent

Ralph

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This property is so beautiful. Very clean! I just wish they had a pool but there’s a mall with restaurants to very very convenient!!!! Stay at Fontabella. You won’t regret it!!!
Stayed 4 nights in May 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed here with my two pre-teen girls to visit a former exchange student who lives in the city. The price is really great for the spacious and clean accommodations. We were upgraded to a deluxe suite, which was very large and comfortable. Windows and doors are not well sealed for noise, so there is a lot of street noise in the evenings, but we fell asleep fine. Beds are comfortable and there is a lot of closet and cupboard space. Front desk staff all speak fluent English and are very helpful to arrange transportation and give local recommendations. They arranged a car to the airport for us at 4am. The cost was a little high, but they also gave options for Uber and taxi. Since our flight was early in the morning I thought the arranged car would be the most reliable. The driver was there waiting for us when we came down to the lobby. The plaza was very safe and nice with lots of really good dinning options. Few shop or restaurant staff speak English, so may be difficult for non-Spanish speaking guests. Also the shopping is a little overpriced and would recommend visiting one of the city's larger shopping plazas to do any shopping. There is a small market across the street with staples for the kitchen and beautiful flower bouquets. The only thing lacking at the hotel was a consistent supply of bottled water. Hotel policy is to supply one large jug per week, which is not enough for three people. We were able to get a second jug at a very reasonable price though.
Stayed 7 nights in Apr 2025

10/10 Excellent

Lesli

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 7 nights in Apr 2025

10/10 Excellent

Rafael

Liked: Cleanliness, room comfort

Muy comodo

El departamento es sumamente amplio y confortable. Me molesto y me pareció fuera de lugar que una vez instalado en el lugar, me enviaron un mensaje a través de la aplicacion, que solamente decía que estaba prohibido el ingreso de armas.
Stayed 2 nights in May 2025

10/10 Excellent

Michael

Liked: Room comfort

Favorite Guatemala City Hotel

The whole building is amazing. For check-in, stand in front of the Starbucks, there is an elevator near the escalators, with a waterfall/fountain behind it. Take this elevator to floor 3 to check-in. There are many other sets of elevators but only this elevator will allow check in. Full kitchen, 1.5 bathrooms, loft style room was phenomenal. The shower had some mold growing in it from not being properly cleaned, but the rest of the space was very clean. The shower was properly hot and had really great water pressure. There is security at every entrance to the residents rooms, in addition to all the security staff within the Fontabella shopping center itself. Teco Coffee House, easily one of the best coffee shops in the world, he really knows what he is doing, is across the street to the south. So many breakfast and dinner options right in the building. Oakland Place (mall) and numerous other food options are a short walk away. I will stay here again.
Stayed 3 nights in Apr 2025

10/10 Excellent

Edgar

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and amazing suite. It’s like having your own full equipped apartment. Will book again
Stayed 2 nights in Apr 2025

10/10 Excellent

Yesenia, Encino

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed at this property a few times and keep coming back because we love everything about it. We highly recommend it! It is beautiful, clean, fancy, and safe. You never have to leave the property because everything you need is beneath you. Our goal is to dine at all of the amazing restaurants.
Stayed 1 night in Mar 2025

10/10 Excellent

Martin

Business traveller
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Marquesha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was great , very satisfied no complaints…
Stayed 7 nights in Feb 2025

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Gustavo

Liked: Cleanliness, property conditions & facilities
Very kid friendly
Stayed 4 nights in Jan 2025

10/10 Excellent

Mauro

Liked: Cleanliness, room comfort

Fantastic Choice!

Located in the heart of one of the city's most vibrant and upscale neighborhoods, this hotel offers an experience that perfectly blends comfort, convenience, and sophistication. The highlight of the property is undoubtedly its first-floor mall. Imagine stepping out of your room and having immediate access to a variety of restaurants catering to every palate, chic shops for retail therapy, and even a well-stocked bookstore for some quiet reading moments. The mall adds a vibrant energy to the property, making it a hub for both locals and travelers alike. Proximity to the airport is another big plus—just 25 minutes away, making it an excellent choice for both short stays and extended visits. Despite being so central, the area feels incredibly safe, allowing guests to explore nearby bars, clubs, and restaurants without a second thought. The accommodations are nothing short of luxurious. The apartments are stylishly designed with high-end finishes, offering all the comforts of home with a touch of elegance. Plus, the laundry service is efficient and reliable, which is a lifesaver for longer stays. A special mention goes to the staff. Everyone I interacted with was warm, attentive, and genuinely kind, ensuring my stay was as seamless as possible. Their hospitality added a personal touch that truly set this hotel apart. Whether you're visiting for business or leisure, this hotel is a fantastic choice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Emely

Travelled with family
Liked: Cleanliness, room comfort

Beautiful hotel

Great staff and communication. Bedrooms are full on suites fully equipped with everything that is needed. Really quiet and luxurious makes you feel like home
Stayed 2 nights in Jan 2025

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The loft we stayed in was great and we used the kitchen often. Grocery store right across the street and TecoCoffeeShop is adjacent and delicious. The staff is pleasant and helpful. Zona 10 is vibrant, safe, and convenient (easy airport commute). The apartments are inside the open air shopping mall, that again provides an extra level of security. The WIFI internet was fast and reliable working all week without problems (I worked remotely). Walking distance to Oakland Mall (spectacular), Zoo (impressive), and many awesome restaurants. Great place to work/play.
Stayed 7 nights in Dec 2024

6/10 Okay

Julio Cesar, Winnetka

Travelled with family
Liked: Cleanliness
The hotel is fine, I just did not like the fact the there is no management between the hours of 8PM to 7 AM, therefore we had to wait until next day to make any request. Our TV did not worked, we requested to fix the light bulb of one of the bathroom and it took 3 days before they could fix it. Elevators were not working and nobody notified us about it, we ended up carrying up our shopping and down our baggage the day we left. Staff are super friendly and the location is great.
Stayed 7 nights in Nov 2024

8/10 Good

Jackie

Liked: Cleanliness, room comfort

Overall a good stay

We stayed in a loft room which was a little difficult to go up and down the stairs. The bed was very comfortable and the entire space was very clean and beautiful. The last two days the toilet had a few issues and we had to fix it every time we flushed the toilet. Overall a good stay because we like the area, but I would not get a lift room again.
Stayed 4 nights in Nov 2024

4/10 Poor

Fernando

Business traveller
Disliked: Room comfort
Air conditioning did not work. They sent a technician and never fixed it. After his visit it stopped working completely.
Stayed 3 nights in Nov 2024

6/10 Okay

Gary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Midnight arrival was difficult. 2 towers far apart, with a warren of shops in between. No english for clerk in second tower. A little noise from restaurants below. Room was excellent in all regards.
Stayed 3 nights in Nov 2024

10/10 Excellent

Ayoela, Oakland Gardens

Liked: Cleanliness, property conditions & facilities
Beautiful hotel, lovely and accommodating staff!
Stayed 4 nights in Oct 2024

8/10 Good

Jeanette

Liked: Cleanliness
Disliked: Amenities
There was alot of construction going on which made it noisy. Breakfast was decent nice proportion are is located around a lot of bars like a less than 10min walkin distance. Didnt like the fact there was no pool. They do lock the hotel at night so you do have to ring to door bell which is good for safety. There is a language barrier so google translation helped
Stayed 3 nights in Oct 2024