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Hotel Ixbalanque

2.5 star property

Photo gallery for Hotel Ixbalanque

32-inch LED TV with cable channels, TV
Television
32-inch LED TV with cable channels, TV
32-inch LED TV with cable channels, TV
Family Room, 2 Double Beds, Non Smoking

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Laundry room

Explore the area

View map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala
  • Place, National Museum of Archaeology and Ethnology
    ‪19 min walk‬
  • Place, Museo Nacional de Historia Natural Jorge Ibarra
    ‪19 min walk‬
  • Place, La Aurora Zoo
    ‪6 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪6 min walk‬

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About the area

Guatemala City

At Hotel Ixbalanque you'll be 1.8 km (1.1 mi) from La Aurora Zoo and 2.8 km (1.7 mi) from Avenida La Reforma. Highlights at this hotel include free continental breakfast, free self-parking and a free airport shuttle. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Other amenities include laundry facilities, luggage storage and a front desk safe. Each morning free breakfast is served. There's also the convenience of limited parking. .With a stay at this Zona 13 hotel, you'll be 3.7 km (2.3 mi) from Plaza Fontabella Shopping Center and 4.4 km (2.7 mi) from Oakland Mall.

What's nearby

  • National Museum of Archaeology and Ethnology - 19 min walk - 1.7 km
  • Museo Nacional de Historia Natural Jorge Ibarra - 19 min walk - 1.7 km
  • La Aurora Zoo - 6 min drive - 1.8 km
  • National Museum of Modern Art - 6 min drive - 1.8 km
  • Children's Museum - 6 min drive - 1.8 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 1 min drive

Restaurants

  • ‪Barreto Cafe - ‬7 min walk
  • ‪Pollo Campero - ‬7 min walk
  • ‪Bar Flights Gallo - ‬8 min walk
  • ‪Airport Lounge - ‬8 min walk
  • ‪Gallo Cerveza - ‬9 min walk

About this property

Hotel Ixbalanque

Free breakfast is served daily. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). Hotel Ixbalanque also features tour/ticket assistance, laundry facilities, and a front desk safe. Limited free parking is available on a first-come, first-served basis.

This Guatemala City hotel is smoke free.

  • 10 guestrooms or units
  • Continental breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • No smoking on site
  • Locker space
Hotel Ixbalanque offers 10 accommodations with free toiletries and fans. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested.

Similar properties

Interior
Hotel Don Felipe Airport
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  • Free airport shuttle
  • Parking included
  • Free Wi-Fi
  • Breakfast available
4.2 out of 5, Very good, 43 reviews
The price is NZ$67
includes taxes & fees
16 Apr - 17 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Fan

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 per cent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Credit card charges are subject to a surcharge of 12 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Frequently asked questions

Is parking available at Hotel Ixbalanque?

Yep, Hotel Ixbalanque has a free self car park. Onsite parking is limited.

Does Hotel Ixbalanque serve breakfast?

Yeah, complimentary continental breakfast is offered daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Ixbalanque?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

What time are check-in & check-out at Hotel Ixbalanque?

Check-in begins at 2:00 PM. Check-out time is noon.

Hotel Ixbalanque Reviews

Reviews

6.8
Rating 10 - Excellent. 22 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 16 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 12 out of 66 reviews

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

Reviews

6/10 Okay

Sara

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Stayed 1 night in Mar 2025

8/10 Good

Pablo

Stayed 1 night in Mar 2025

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Stayed 1 night in Mar 2025

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Stayed 1 night in Mar 2025

10/10 Excellent

William, newnan

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Cozy and close to airport
Stayed 1 night in Jan 2025

8/10 Good

William

Stayed 1 night in Dec 2024

10/10 Excellent

Heather

Liked: Cleanliness
Stayed 2 nights in Dec 2024

8/10 Good

Raquel

Stayed 1 night in Jul 2024

10/10 Excellent

gordon

Stayed 1 night in Jul 2024

10/10 Excellent

Maynor

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024

4/10 Poor

Tatum

Disliked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

8/10 Good

Ashley Ulisis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024

8/10 Good

Ehlane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Romel

Business traveller
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024

6/10 Okay

Wuendy

Travelled with family and small children
Liked: Staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

corina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

Jorge Mario

Stayed 1 night in Oct 2023

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023

10/10 Excellent

Ludin

Travelled with partner
Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023