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Villas Santander - Deluxe Stay

3.0 star property
Hotel in Guatemala City with 24-hour front desk and coffee shop/cafe

Photo gallery for Villas Santander - Deluxe Stay

Restaurant
Terrace/patio
Superior Room
Exterior
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • 24/7 front desk
  • Free WiFi
  • Restaurant
The current price is NZ$66
includes taxes & fees
5 Oct - 6 Oct

Explore the area

View map
Villas Santander 19 ave 16-25 zona 10, Guatemala City, Guatemala, 01010
  • Place, Oakland Mall
    ‪16 min walk‬
  • Place, U.S. Embassy in Guatemala
    ‪3 min drive‬
  • Place, Paseo Cayala
    ‪4 min drive‬
  • Airport, Guatemala City (GUA-La Aurora Intl.)
    ‪5 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(12 reviews)

Highlights

Soundproofed
Smart TV
Blackout curtains
Portable fan
Private bathroom
Digital channels
Laundry detergent
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room

Superior Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Smart TV
Blackout curtains
Portable fan
Private bathroom
Digital channels
Laundry detergent
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Studio

Premium Studio

Premium Studio

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Kitchen
Fridge
Smart TV
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Double Room, 2 Queen Beds

Economy Double Room, 2 Queen Beds

Economy Double Room, 2 Queen Beds

Highlights

Soundproofed
Smart TV
Blackout curtains
Portable fan
Private bathroom
Digital channels
Laundry detergent
Wardrobe
  • 20 sq m
  • Sleeps 4
  • 2 Queen Beds

About the area

Guatemala City

Villas Santander - Deluxe Stay puts you in the centre of Guatemala City, 1.8 km (1.1 mi) from Embassy of Israel in Guatemala and 1.9 km (1.2 mi) from Zona Pradera. Highlights at this hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Each morning local cuisine breakfast is served between 7:00 AM and noon. There's also the convenience of free parking nearby. .Attractions within a 10-minute drive of this 3-property class Zona 10 hotel include U.S. Embassy in Guatemala and La Aurora Zoo.

What's nearby

  • Oakland Mall - 16 min walk - 1.4 km
  • Embassy of Mexico in Guatemala - 3 min drive - 2.5 km
  • U.S. Embassy in Guatemala - 3 min drive - 2.8 km
  • La Aurora Zoo - 3 min drive - 3.2 km
  • Paseo Cayala - 4 min drive - 2.9 km

Getting around

  • Guatemala City (GUA-La Aurora Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬3 min drive
  • ‪Oakland Park - ‬4 min drive
  • ‪Wendy’s - ‬16 min walk
  • ‪Be Café - ‬15 min walk
  • ‪Arbol de la Vida - ‬6 min walk

About this property

Villas Santander - Deluxe Stay

Hotel in Guatemala City with 24-hour front desk and coffee shop/cafe
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, a vending machine, and a garden are also featured at Villas Santander - Deluxe Stay.

Smoking is allowed in designated areas at this 3-star Guatemala City hotel.

  • 23 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Villas Santander - Deluxe Stay offers 23 accommodations with free toiletries and portable fans. 32-inch Smart televisions come with premium digital channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Housekeeping is offered once per stay and an iron/ironing board can be requested. Housekeeping is provided on a limited basis.

Similar properties

Restaurant

Villa Sicilia

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
3.9 out of 5, Good, 60 reviews
The price is NZ$71
includes taxes & fees
2 Nov - 3 Nov
Villa Sicilia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 15 metres
  • Onsite parking available only on request

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: GTQ 23 to 44 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch smart TV with premium digital channels

More

  • Electrical adapters
  • Iron/ironing board on request
  • Laundry detergent
  • Portable fan
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between 5 April and 6 April.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Villas Santander - Deluxe Stay

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: approximately GTQ 23 to 44 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. Noise-free guestrooms cannot be guaranteed.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Villas Santander Deluxe Stay
Villas Santander - Deluxe Stay Hotel
Villas Santander - Deluxe Stay Guatemala City
Villas Santander - Deluxe Stay Hotel Guatemala City

Frequently asked questions

Does Villas Santander - Deluxe Stay serve breakfast?

Sure does, local cuisine breakfast is available daily from 7:00 AM to noon.

How much does it cost to stay at Villas Santander - Deluxe Stay?

As of 2 Oct 2025, prices found for a 1-night stay for 2 adults at Villas Santander - Deluxe Stay on 5 Oct 2025 start from NZ$66.49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Villas Santander - Deluxe Stay?

No, Villas Santander - Deluxe Stay does not offer an airport shuttle service.

Is there a bar or restaurant at Villas Santander - Deluxe Stay?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Villas Santander - Deluxe Stay?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Villas Santander - Deluxe Stay?

No, pets and service animals are not allowed.

Villas Santander - Deluxe Stay Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 82 out of 185 reviews
Rating 8 - Good. 43 out of 185 reviews
Rating 6 - Okay. 18 out of 185 reviews
Rating 4 - Poor. 16 out of 185 reviews
Rating 2 - Terrible. 26 out of 185 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible experience. I do not recommend this place under any circumstances. The most alarming issue is the entrance to the “hotel.” There is no reception or lobby. Access is through a garage door, which stays closed during the day. To get in, you have to call a phone number and wait for someone to open it. This is a serious security concern. When I checked in, I had to wait on the street for about 10 minutes with my luggage before someone finally opened the door. The staff was rude from the moment I arrived. There is absolutely no customer service. The facilities are in awful condition: there was no running water in the bathroom, and the toilet didn’t work. On top of that, the place is extremely noisy, and getting any rest is nearly impossible. If you're looking for peace, safety, or even basic respect, this is not the place for you. Avoid this place. Guatemala has far better options for the same price or less.
Stayed 3 nights in Jan 2025

6/10 Okay

Henry

Business traveller
Liked: Cleanliness, amenities
property its okay smells bad outside there insects in the room the windows has no cover so if you leave it open the insects will get inside
Stayed 1 night in Jun 2025

2/10 Terrible

Jeong Woo

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Oscar

Business traveller
Liked: Cleanliness, staff & service
Is perfect place to stay I recommend TJ's place 100/100
Stayed 2 nights in May 2025

2/10 Terrible

Allan

Disliked: Cleanliness
Stayed 1 night in May 2025

10/10 Excellent

Jorge Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent costumer service
Stayed 4 nights in Jan 2025

10/10 Excellent

Thierno Sadou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Apr 2025

4/10 Poor

Suzanne

Disliked: Staff & service
The hotel is dismal and rooms are dark with no view. The staff in the restaurant were very nice but the food and menu choices were limited. There are no other restaurants in walking distance except for a small mercado. Would not recommend this hotel.
Stayed 3 nights in Feb 2025

10/10 Excellent

Thierno Sadou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Thierno Sadou

Stayed 5 nights in Mar 2025

8/10 Good

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities
It was enjoyable
Stayed 1 night in Mar 2025

10/10 Excellent

Rigoberto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended!!

I definitely would come back, really good environment, people , respectful, and friendly
Stayed 10 nights in Mar 2025

6/10 Okay

Ruth

Liked: Property conditions & facilities
Stayed 3 nights in Feb 2025

2/10 Terrible

Dany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely was not the best experience here. Only 2 of the staff were friendly and helpful, the rest were not as nice and others were pretty rude. Like the rest of the reviews, the restroom had a very bad smell, on the TV you can only watch Netflix, no channels on regular TV. Parking was not the best (especially if you had a truck). There’s some stairs you had to walk in order to get to your room. There is NO ROOM SERVICE! Also, I disliked a lot that to enter the property, you had to knock on the door every time to get in, which obviously annoyed the staff that were in the front desk. I honestly don’t recommend staying here. Next time I’ll just save more money and stay somewhere like in Zona Viva or bigger hotels.
Stayed 5 nights in Jan 2025

10/10 Excellent

William

Stayed 1 night in Jan 2025

2/10 Terrible

Karina

Stayed 2 nights in Jan 2025

2/10 Terrible

Luis

Stayed 2 nights in Dec 2024

10/10 Excellent

Dolman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Nov 2024

6/10 Okay

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
Quiet and convenient, good price
Stayed 2 nights in Nov 2024

2/10 Terrible

Jose

Disliked: Cleanliness
Very hard ro get to the lowwr rooms no elevator available. Not near by airport, samall room...not a great experience
Stayed 1 night in Nov 2024

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was BLACK MOLD in the bathroom. I approached the receptionist, made aware of this and that i woild need a different room. He casually said they can provide a fan ! I told him that black mold is toxic and hazardous to the lungs. He then offered a refund. I said I still need a place to stay. He said everything was booked. I said that i arrived with certain expectations and that he would need to provide a better option. He then proceeded to phone someone (I'm guessing management) and then said they could accommodate me at Villas Sicilia which he said is their sister hotel, a 16 minute walk from Villas Santander. I had three pieces of luggage to haul with me. He offered no transportation to get there and i had to call an Uber. Upon arriving to Villas Sicila, it was closer to midnight. I was let into my new room and found small spores of black mold in the bathroom and the shower curtain had RED build up on the bottom of it which means bacteria growth. Trying to reach ANYONE through this app was impossible. I kept getting AI Bots and gave up as it was past midnight and i was exhausted. Hotels.com needs to make this right as no one should have to experience a hotel stay at the cost of their health and well being. And how convenient for this app to have the photo upload feature not working as I write this to avoid showing you what I saw.
Stayed 1 night in Nov 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Oct 2024

4/10 Poor

Adriana, Limón

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Kesia

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place to stay in Guatemala
Stayed 1 night in Sep 2024