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Hakone Retreat villa 1/f

4.0 star property
Boardwalk/promenade hotel with 2 restaurants and full-service spa

Photo gallery for Hakone Retreat villa 1/f

Exterior
Balcony view
1 bedroom, premium bedding, down duvets, memory-foam beds
SKY private open-air hot spring Suite room, Non Smoking (4 beds) [Yuragi]
Hot springs

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Spa
  • Housekeeping
The current price is NZ$917
21 Aug - 22 Aug

Explore the area

View map
Sengokuhara 1286-116, Ashigarashimo-gun, Hakone, Kanagawa, 250-0631
  • Hakone Venetian Glass Museum
    ‪10 min walk‬
  • Ōwakudani
    ‪4 min drive‬
  • Hakone Kowakien Yunessun
    ‪8 min drive‬

Room options

View all photos for [Newly opened in 2024] Private hot spring Suite room, Non Smoking (3 beds) [Ibuki]

[Newly opened in 2024] Private hot spring Suite room, Non Smoking (3 beds) [Ibuki]

[Newly opened in 2024] Private hot spring Suite room, Non Smoking (3 beds) [Ibuki]

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for [Newly opened in 2024] Private hot spring Suite room with courtyard (3 beds) [Ibuki], Non Smoking

[Newly opened in 2024] Private hot spring Suite room with courtyard (3 beds) [Ibuki], Non Smoking

[Newly opened in 2024] Private hot spring Suite room with courtyard (3 beds) [Ibuki], Non Smoking

Highlights

Patio
Garden
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 120 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for [New 2024] Private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

[New 2024] Private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

[New 2024] Private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

Highlights

Patio
Garden
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
  • 120 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for SKY private open-air hot spring Suite room, Non Smoking (4 beds) [Yuragi]

Separate bathtub and shower, spring water bathtub, designer toiletries

SKY private open-air hot spring Suite room, Non Smoking (4 beds) [Yuragi]

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Kitchenette
Fridge
  • 150 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Private hot spring Suite room, Non Smoking (2 beds) [Yuragi]

Private hot spring Suite room, Non Smoking (2 beds) [Yuragi] | Living room

Private hot spring Suite room, Non Smoking (2 beds) [Yuragi]

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [New 2024] FOREST private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

[New 2024] FOREST private hot spring Suite room with courtyard, Non Smoking (2 beds) [Ibuki]

Highlights

Patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Kitchenette
  • 180 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Newly opened in 2024] Connecting Villa, Non Smoking (4 beds) [Ibuki]

Fridge, electric kettle, coffee grinder

[Newly opened in 2024] Connecting Villa, Non Smoking (4 beds) [Ibuki]

Highlights

Patio
Garden
Separate dining area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
  • 2 bedrooms
  • Sleeps 5
  • 4 Large Twin Beds and 1 Twin Bed

View all photos for Private open-air hot spring Suite room, Non Smoking (2 beds) [Yuragi]

Private open-air hot spring Suite room, Non Smoking (2 beds) [Yuragi] | View from room

Private open-air hot spring Suite room, Non Smoking (2 beds) [Yuragi]

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
Separate bedroom
  • 80 sq m
  • 1 bedroom
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [Newly opened in 2024] Private hot spring Suite room, Non Smoking (2 beds) [Ibuki]

[Newly opened in 2024] Private hot spring Suite room, Non Smoking (2 beds) [Ibuki]

[Newly opened in 2024] Private hot spring Suite room, Non Smoking (2 beds) [Ibuki]

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Private Hot Spring Suite Room, Non Smoking (4 beds) [Yuragi]

1 bedroom, premium bedding, down duvets, memory-foam beds

Private Hot Spring Suite Room, Non Smoking (4 beds) [Yuragi]

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
Separate bedroom
  • 90 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Private Hot Spring Suite Room (2 Beds) [Yuragi]

1 bedroom, premium bedding, down duvets, memory-foam beds

Private Hot Spring Suite Room (2 Beds) [Yuragi]

  • Sleeps 2

View all photos for Private Hot Spring Suite Room [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

Private Hot Spring Suite Room [Ibuki]

  • Sleeps 2

View all photos for FOREST Private Hot Spring Suite Room With Courtyard [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

FOREST Private Hot Spring Suite Room With Courtyard [Ibuki]

  • Sleeps 2

Private Open-air Hot Spring Suite Room (2 Beds) [Yuragi]

  • Sleeps 2

View all photos for Private Hot Spring Suite Room (3 Beds) [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

Private Hot Spring Suite Room (3 Beds) [Ibuki]

  • Sleeps 3

SKY Private Open-air Hot Spring Suite Room (4 Beds) [Yuragi]

  • Sleeps 4

View all photos for Private Hot Spring Suite Room With Courtyard [Ibuki]

Spa

Private Hot Spring Suite Room With Courtyard [Ibuki]

  • Sleeps 2

Private Hot Spring Suite Room (4 Beds) [Yuragi]

  • Sleeps 4

View all photos for Private Hot Spring Suite Room With Courtyard（3beds） [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

Private Hot Spring Suite Room With Courtyard（3beds） [Ibuki]

  • Sleeps 3

View all photos for [Newly Opened In 2024] Connecting Villa, Non Smoking [Ibuki]

1 bedroom, premium bedding, down duvets, memory-foam beds

[Newly Opened In 2024] Connecting Villa, Non Smoking [Ibuki]

  • Sleeps 5

About the area

Hakone

At Hakone Retreat villa 1/f you'll be within just a 10-minute stroll of Sengokuhara Onsen and Hakone Venetian Glass Museum. Highlights at this hotel include 2 restaurants, a full-service spa and free self-parking. .A day of pampering can include hot stone massages and body scrubs. The restaurant, 料亭　俵石, serves Japanese cuisine and is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to hot springs, free bike hire and hiking/biking trails. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning Japanese breakfast is served between 7:30 AM and 9:30 AM. There's also the convenience of limited parking. .Attractions within a 10-minute drive of this 4-property class Sengokuhara hotel include Hakone Kowakien Yunessun and Ōwakudani.

What's nearby

  • Hakone Venetian Glass Museum - 10 min walk - 0.9 km
  • Pola Museum of Art - 3 min drive - 1.4 km
  • Ōwakudani - 4 min drive - 2.7 km
  • Hakone Open Air Museum - 7 min drive - 5.0 km
  • Hakone Kowakien Yunessun - 8 min drive - 5.0 km

Getting around

  • Kowakidani Station - 6 min drive
  • Hakone Miyanoshita Station - 8 min drive
  • Tokyo (HND-Haneda) - 102 min drive

Restaurants

  • ‪Cafe Tune - ‬3 min drive
  • ‪ごはんと板前料理銀の穂 - ‬4 min drive
  • ‪菊壱 - ‬18 min walk
  • ‪箱根九十九 - ‬19 min walk
  • ‪カフェテラッツァうかい - ‬8 min walk

About this property

Hakone Retreat villa 1/f

Boardwalk/promenade hotel with 2 restaurants and full-service spa
Hakone Retreat villa 1/f offers its guests a full-service spa, hot springs, and complimentary bicycles. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and a meeting room are available. Spa services, a terrace, and an arcade/games room are also featured at Hakone Retreat villa 1/f. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Hakone hotel.

  • 18 guestrooms or units
  • 2 dining venues
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • On-site shopping
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
Hakone Retreat villa 1/f offers 18 accommodations with fireplaces and a safe. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Guests can make use of the in-room fridges and minibars. Bathrooms include a separate bath and shower, spring water baths, slippers and designer toiletries. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments.

Public bath/onsen services include an indoor mineral hot spring (onsen). There are hot springs on site.

Languages

Chinese (Mandarin), English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily Japanese breakfast available 7:30 AM to 9:30 AM for a fee: JPY 4,719 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Kaiseki meal
  • Snack bar/deli

Restaurants on site

  • WOODSIDE dining
  • 料亭　俵石

Things to do

  • Arcade/game room
  • Free bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Hot springs
  • Shopping

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • On the boardwalk/promenade
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Facials
  • Hot springs
  • Hot stone massages
  • Public indoor mineral hot springs (onsen)

Accessibility

  • No lift

More

  • Designated smoking areas (fines apply)
  • Genkan (entryway)

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Coffee grinder
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Fireplace
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The check-in location differs from the property location; go to: [In Room]
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: from approximately JPY 4719 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

HYOSEKIKAKU Hotel Hakone
HYOSEKIKAKU Hotel
HYOSEKIKAKU Hakone
Nest Inn Villa Suite
Nest Hakone Villa Suite
Hakone Retreat Villa 1/f Hotel
Retreat Villa 1/f Hotel
Retreat Villa 1/f
Hotel Hakone Retreat Villa 1/f Hakone
Hakone Hakone Retreat Villa 1/f Hotel
Hotel Hakone Retreat Villa 1/f
Hakone Retreat Villa 1/f Hakone
HYOSEKIKAKU
Nest Inn Hakone Villa Suite
Hakone Retreat villa 1/f Hotel
Hakone Retreat villa 1/f Hakone
HAKONE RETREAT VILLA by Onko Chishin
Hakone Retreat Villa 1/f Adults Only
Hakone Retreat villa 1/f Hotel Hakone

Frequently asked questions

What is the cancellation policy at Hakone Retreat villa 1/f?

Hakone Retreat villa 1/f offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hakone Retreat villa 1/f?

As of 12 Aug 2025, prices found for a 1-night stay for 2 adults at Hakone Retreat villa 1/f on 21 Aug 2025 start from NZ$913.15, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hakone Retreat villa 1/f?

Yep, Hakone Retreat villa 1/f has a free self car park. Onsite parking is limited.

Are there any beaches close to Hakone Retreat villa 1/f?

The closest beach to Hakone Retreat villa 1/f is Atami Sun Beach (19.3 km).

Is there a spa on site at Hakone Retreat villa 1/f?

Yep, there is an onsite spa at Hakone Retreat villa 1/f. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

What makes Hakone Retreat villa 1/f a romantic place to stay?

Couples dining and a lounge bar, as well as spring water baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Hakone Retreat villa 1/f.

Are there hot tubs in the rooms at Hakone Retreat villa 1/f?

No, but there are spring water baths in the guestrooms.

Does Hakone Retreat villa 1/f serve breakfast?

You bet, Japanese breakfast is served daily from 7:30 AM to 9:30 AM.

Is there a free airport shuttle available at Hakone Retreat villa 1/f?

No, Hakone Retreat villa 1/f does not offer an airport shuttle service.

Is there a bar or restaurant at Hakone Retreat villa 1/f?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hakone Retreat villa 1/f?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hakone Retreat villa 1/f?

No, only service animals are allowed.

Hakone Retreat villa 1/f Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 74 out of 91 reviews
Rating 8 - Good. 9 out of 91 reviews
Rating 6 - Okay. 5 out of 91 reviews
Rating 4 - Poor. 1 out of 91 reviews
Rating 2 - Terrible. 2 out of 91 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

chandrasekar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay Absence of vegetarian options at breakfast and dinner made it a place I would never choose again
Stayed 1 night in May 2025

10/10 Excellent

JESSICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent retreat

We stayed one night while visiting Hakone and wish we had extended our stay. This is an amazing property with an amazing staff. It was a peaceful and relaxing break after enjoying Tokyo. I would definitely come back for a couple more days.
Stayed 1 night in Apr 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Top 10 Travel Experience!

An amazing experience!10/10 we would recommend to anyone traveling to Japan. Nuru-san was wonderful, very attentive, kind, helpful, and taught us so much about Japanese cuture and the food during the exquisite dining experience. Chef Akitoshi Hamanaka-sama is a talented artist and very detailed and passionate about his work. He was also considerate to accommodate a vegetarian diet with a variety of food showcasing Japan’s varied cuisine, and prepared the most memorable wagyu. Thank you to the staff for their hospitality!
Stayed 2 nights in Mar 2025

8/10 Good

Dominic

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful and relaxing room with private Onsen

An really amazing and comfortable room with a private onsen. Very relaxing and beautiful. The check in process was a bit confusing and it was hard to communicate with the staff about the local area and getting around so it made departure a bit complicated. Highly recommend if you want to just relax and stay onsite. The meals were plentiful and delicious.
Stayed 1 night in Mar 2025

10/10 Excellent

Mohamed

Stayed 2 nights in Mar 2025

10/10 Excellent

LaDonna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a special place with excellent service. The private onsen was wonderful! The room/cabin was so comfortable, clean, spacious, well stocked, excellent products, safe, and private. The first dinner menu was one of the best Kaiseki experiences. The chef is talented! The second menu was good- but a step away from the first. My only recommendation would be to include non-alcoholic beverages with the included meals. These were available at an additional cost which is not consistent with the luxury and exclusivity of this property. Would highly recommend this property for anyone wanting a few days of quiet luxury, an onsen experience and peaceful beautiful outdoor surroundings.
Stayed 2 nights in Feb 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent and unique property

Amazing property. Peaceful and quiet, away from the hustle and bustle of downtown Hakone. Felt like we were the only ones for miles. 1st class service by the staff.
Stayed 2 nights in Nov 2024

4/10 Poor

Kevin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
I would skip this retreat if you are looking for a nice Onsen. Our cabin was not properly cleaned, where we saw visible dust, cobwebs, and a giant spider! The view from our cabin was not like the gorgeous pictures on their listing. We were quite disappointed overall, especially with what we paid.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a ryokan with a private onsen with kaiseki meal package and had a great time. Staff was attentive and helped transport you around the facility via golf cart at request - this helped immensely with luggage transportation up and down the hillside that the property sits on. The kaiseki meals were well prepared and the staff spoke some English.
Stayed 2 nights in Oct 2024

10/10 Excellent

Mellani

Stayed 2 nights in Oct 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hakone Retreat is a gorgeous getaway with a wonderful staff that is always available to assist you. We stayed in one of the private onsen villas, room 3, and it was absolutely everything we could dream of. The hours of operation for the entire property take a little getting used to (the cafe, the lounge and woodside restaurant) but we figured it our and had a fantastic, relaxing time.
Stayed 2 nights in Sep 2024

2/10 Terrible

Spencer

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Claris

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place.
Stayed 2 nights in Jul 2024

10/10 Excellent

Daisy, Northridge

Stayed 3 nights in Jul 2024

10/10 Excellent

Salvador

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kind staff, clean and beautiful location
Stayed 1 night in Jul 2024

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic. We will be back.
Stayed 1 night in Jun 2024

10/10 Excellent

Shan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property and the staff were very kind and attentive. The private onsen in your villa is very relaxing and the villa itself is well equipped and very nice. There is a bus stop right outside the property so getting to and from here is a breeze. Overall I had a great experience here and I would recommend it to anyone visiting in Hakone.
Stayed 1 night in Jun 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are incredibly peaceful and relaxing, just what we needed after a lot of hiking earlier in the week. The dinner we had was delicious at the restaurant. The team also helped correct a billing issuer very fast and diligently. We enjoyed it so much that wish we had stayed longer!
Stayed 1 night in Apr 2024

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Barry

Stayed 2 nights in Jul 2023