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Canopy by Hilton Hangzhou West Lake

4.5 star property
Luxury Hangzhou hotel connected to a shopping centre, steps from West Lake

Photo gallery for Canopy by Hilton Hangzhou West Lake

Lobby
Deluxe Room, 1 King Bed, Lake View
Restaurant
Outdoor banquet area
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Breakfast available
  • Laundry
  • Room service
  • 24/7 front desk
The current price is NZ$200
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
2 Guohuo Road, Hangzhou, 310001
  • Place, West Lake
    ‪1 min walk‬
  • Place, Zhejiang University First Affiliated Hospital
    ‪7 min walk‬
  • Place, Wushan Night Market
    ‪8 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪27 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

Deluxe Room, 1 King Bed, Lake View | View from room

Deluxe Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed, Balcony

Highlights

Outdoor play area
Balcony
Soundproofed
Individually furnished
Individually decorated
Private pool
Private outdoor hot tub
Air conditioning
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Business Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 62 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Single Room, 1 King Bed

Single Room, 1 King Bed

Single Room, 1 King Bed

Highlights

Separate dining area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds | Living area

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 42 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
LCD TV
Pillow menu
Renovated in 2020
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

About the area

Hangzhou

Canopy by Hilton Hangzhou West Lake puts you in the heart of Hangzhou, connected to a shopping centre and within a 20-minute stroll of West Lake and Wushan Night Market. Highlights at this luxury hotel include a restaurant, free self-parking and a 24-hour gym. .At the hotel's own lounge bar, you can stop for a drink. Added amenities include free Wi-Fi in public areas, a gym and a coffee shop/cafe. Each morning continental breakfast is served between 7:00 AM and 10:30 AM. .Places within a 30-minute walk of this 4.5-property class Shangcheng hotel include Broken Bridge and Beishan St.

What's nearby

  • West Lake - 1 min walk - 0.2 km
  • Zhejiang University First Affiliated Hospital - 7 min walk - 0.6 km
  • Wushan Night Market - 8 min walk - 0.8 km
  • Xihu Tiandi - 12 min walk - 1.1 km
  • Qinghefang Old Street - 17 min walk - 1.5 km

Getting around

  • Hangzhou Railway Station (HZD) - 9 min drive
  • Longxiangqiao Station - 11 min walk
  • Hangzhou (HGH-Xiaoshan Intl.) - 33 min drive

Restaurants

  • ‪Simpy - ‬3 min walk
  • ‪悦览树 Reading Tree Coffee - ‬2 min walk
  • ‪伍子面馆 - ‬1 min walk
  • ‪Commune - ‬1 min walk
  • ‪星巴克 - ‬3 min walk

About this property

Canopy by Hilton Hangzhou West Lake

Luxury Hangzhou hotel connected to a shopping centre, steps from West Lake
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour fitness centre, a terrace, and gift shops/newsstands are also featured at the luxury Canopy by Hilton Hangzhou West Lake. Free self parking is available. A complete renovation of Canopy by Hilton Hangzhou West Lake was completed in December 2020.

This Art Deco Hangzhou hotel is smoke free.

  • 160 guestrooms or units
  • 12 levels
  • Built in 2020
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Coffee shop
  • Dining venue
Canopy by Hilton Hangzhou West Lake offers 160 air-conditioned accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 52-inch LCD televisions come with cable channels. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Hangzhou hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Midtown Shangri-La, Hangzhou
  • Pool
  • Hot tub
  • Spa
  • Parking included
4.4 out of 5, Excellent, 223 reviews
The price is NZ$243
includes taxes & fees
11 Jan - 12 Jan 2026
Midtown Shangri-La, Hangzhou

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:30 AM for a fee: CNY 138 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym
  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Lift
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 52-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Electrical adapters
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Canopy by Hilton Hangzhou West Lake

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately CNY 138 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Canopy By Hilton Hangzhou West
Canopy by Hilton Hangzhou West Lake Hotel
Canopy by Hilton Hangzhou West Lake HANGZHOU
Canopy by Hilton Hangzhou West Lake Hotel HANGZHOU

Frequently asked questions

What is the cancellation policy at Canopy by Hilton Hangzhou West Lake?

Canopy by Hilton Hangzhou West Lake offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Canopy by Hilton Hangzhou West Lake?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Canopy by Hilton Hangzhou West Lake on 18 Dec 2025 start from NZ$200.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Canopy by Hilton Hangzhou West Lake?

Yep, Canopy by Hilton Hangzhou West Lake has a free self car park.

What makes Canopy by Hilton Hangzhou West Lake a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Canopy by Hilton Hangzhou West Lake.

Does Canopy by Hilton Hangzhou West Lake serve breakfast?

Sure does, continental brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Canopy by Hilton Hangzhou West Lake?

No, Canopy by Hilton Hangzhou West Lake does not offer an airport shuttle service.

Is there a bar or restaurant at Canopy by Hilton Hangzhou West Lake?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Canopy by Hilton Hangzhou West Lake?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Canopy by Hilton Hangzhou West Lake?

No, pets and service animals are not allowed.

Reviews

Canopy by Hilton Hangzhou West Lake Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 50 out of 88 reviews
Rating 8 - Good. 23 out of 88 reviews
Rating 6 - Okay. 8 out of 88 reviews
Rating 4 - Poor. 5 out of 88 reviews
Rating 2 - Terrible. 2 out of 88 reviews

Reviews

8/10 Good

mei

Stayed 3 nights in Sep 2025

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location to visit the lake

Thank you Joey, great service
Stayed 1 night in Aug 2025

8/10 Good

Jing

Stayed 2 nights in Jun 2025

8/10 Good

Trisha Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are friendly. Helped with transport arrangements to WuZhen. Hotel room is modern, clean and comfortable. Good location and surrounded by nearby shops and restaurants.
Stayed 3 nights in Jun 2025

6/10 Okay

paul

Stayed 1 night in Jun 2025

6/10 Okay

JENNIFER WAI

Liked: Amenities, property conditions & facilities
There are few flies in my room. The good thing was the front desk changed my room right the way and gave me the bigger room. I am happy they fixed the problem pretty quick!
Stayed 5 nights in May 2025

4/10 Poor

Edward

Liked: Cleanliness
Our stay at this property followed a stay at the grand hyatt in shanghai with river view abnd club access. The prices was the same, but the experience is worlds apart. First, the room was advertised as having a view of west lake. I guess it did, but it was a very fine sliver of a view of a remote west lake. In addition, the rooms were somewhat run down, the tile in the ahower was rough on the feet, the lobby/bar area was not only loud, but constant flashing lights that were incredibly annoying. Finally, when we checked in there was a serious push to hire their driver/car. We will definitely be going back to Hangzhou, but we definitely will not be staying here.
Stayed 3 nights in May 2025

6/10 Okay

yunrong, Somerville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Canopy Hotel Westlake is a clean, modern hotel, conveniently located, in walking distance to Westlake and shopping area. The hotel is for young people with music, dance, and late night activities in the bar, sometimes loud music and singing, almost no lobby. one more thing, i booked a super king size room, but i got a corner room, small, irregular shape. i was not happy.
Stayed 4 nights in May 2025

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for West Lake and accessing the general area. Bit hard to find if using Google however once we had our bearings it was easy enough. Would recommend to others looking for a convenient place to base themselves when visiting Hangzhou / West Lake
Stayed 2 nights in Mar 2025

10/10 Excellent

Wen Chyi Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Away from the crowds but still within walking distance to Hubin area and Xihu. Hotel is very new and modern. Rooms were big and clean. Comfortable stay, service was really prompt.
Stayed 3 nights in Dec 2024

10/10 Excellent

Reven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in canopy by Hilton. The service and cleanliness were tip top! One of the cleaner actually helped me to fold my clothes, it’s my first encounter with such detailed cleaning, I gave her a tip for such amazing initiative .I didn’t like the breakfast buffet it is disappointing.
Stayed 5 nights in Nov 2024

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort

Super hot in the room

Room is hot like sauna, even when we adjust temperature to 20-22 degrees, room temp is still 26 degrees!! We informed the staff and they told us nothing can be done as air con is central control!! We were told to open the window!!! Or use the fan they provide. When we requested for change in the room, we were told that it will be the same and may be worse because other rooms, may not even be able to open the window!! It’s a terrible experience especially coming from Hilton and not other random hotel.
Stayed 3 nights in Nov 2024

8/10 Good

Naric

Stayed 2 nights in Oct 2024

10/10 Excellent

XIAO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the design of the hotel and the location. Walking distance to West Lake, shopping and all the restaurants.
Stayed 3 nights in Oct 2024

10/10 Excellent

Wei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feedback from my parents: excellent hotel, fancy, clean, and comfortable. Also it is very convenient, close to a lot of restaurants and walkable distance to the west lake.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mikhail

Stayed 1 night in Sep 2024

10/10 Excellent

Daolong

Liked: Staff & service, property conditions & facilities
Location
Stayed 2 nights in Oct 2024

8/10 Good

Fangwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very modern, the room is very spacious. There is even Robert room service! Very convenient location. But there is an overnight bar across the street and it can get really noisy in early mornings. The car honks, people talking and laughing, woke me up every night.
Stayed 2 nights in Jun 2024

10/10 Excellent

XING ZHONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very innovative!! It’s like a hidden gem!
Stayed 2 nights in Jun 2024

10/10 Excellent

Whang Lay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Hensl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and well staffed. Breakfast was decent, although nothing too special. Great location, walkable from the nearest subway station and close to the west lake. The atmosphere was catered more towards younger adults and couples.

4/10 Poor

Gerald Teong Giap

The room was so small that we paid for an upgrade
Stayed 4 nights in Oct 2023

8/10 Good

Rishi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Food and Nice Hotel

Excellent stay. Chef Jackie at Nattare restaurant is amazing. Must eat at the hotel.
Stayed 1 night in Sep 2023

6/10 Okay

song

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Fancy hotel attached to night clubs

The hotel is very new and fancy. Service staff are helpful and attentive. The location is desirable. However, the hotel is not for everyone: there are two night clubs that are part of the building complex (and it is not a very big building.) We stayed over the weekend and both nights I did not sleep. The music did not bother but the noise after the club closed at 4am. Taxis sounding their horns and people talking / laughing loudly on the street until 430am or so. Not for older travellers.
Stayed 2 nights in Mar 2023