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West Lake Hillview International Hotel

4.5 star property

Photo gallery for West Lake Hillview International Hotel

Interior
A long, narrow hallway with a marble floor, glass doors on the left, and sheer curtains on the right.
Restaurant
Suite
Interior

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Air-conditioning
  • Gym
  • Breakfast available

Explore the area

View map
37 Lianghuafeng Road, Yuhuang Mountain, Hangzhou, Zhejiang, 310001
  • Place, West Lake
    ‪15 min walk‬
  • Place, Hangzhou Zoo
    ‪19 min walk‬
  • Place, Leifeng Pagoda
    ‪2 min drive‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪31 min drive‬

Room options

View all photos for Building No.1 Family Room with Mountain View

A hotel room with a bed, bedside table, and a desk with a chair.

Building No.1 Family Room with Mountain View

  • Sleeps 3
  • Free Wi-Fi

View all photos for Standard Room, Hill View

Standard Room, Hill View

Standard Room, Hill View

  • Hill view
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free wired internet

View all photos for Deluxe Room, Hill View

Deluxe Room, Hill View

Deluxe Room, Hill View

  • Hill view
  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

Romantic Room

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Room, Mountain View

A hotel room with a large bed, a wooden headboard, a balcony with a chair, and a view of the outdoors.

Room, Mountain View

  • Mountain view
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Royal Suite

Royal Suite | Living area

Royal Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Suite

Suite | Living area

Suite

  • Sleeps 3
  • 1 King Bed
  • Free wired internet

Garden view room

  • Garden view
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

View all photos for Standard Room

Standard Room

Standard Room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Free wired internet

View all photos for Cozy 2-bed Room

A hotel room with two beds, a sofa, a small table, a TV, and a painting on the wall.

Cozy 2-bed Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Queen Room With Mountain View

A modern hotel room with a large bed, a desk, a chair, a nightstand, and a television.

Queen Room With Mountain View

  • Sleeps 2
  • Free Wi-Fi

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About the area

Hangzhou

A luxury stay in the heart of Hangzhou awaits you at West Lake Hillview International Hotel. Within a 20-minute stroll, you'll find Leifeng Pagoda and Hangzhou Zoo. Highlights at this boutique hotel include free self-parking, a bar/lounge and Access to hot tub. .The buffet restaurant, Western Restaurant, is open for breakfast, lunch and dinner. Enjoy the gym and sauna. Additionally, you'll find a conference centre, a coffee shop/cafe and massage/treatment rooms. There's also the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 4.5-property class Xihu hotel include West Lake and Lingyin Temple.

What's nearby

  • Siyan Well - 14 min walk - 1.1 km
  • China National Silk Museum - 15 min walk - 1.2 km
  • West Lake - 15 min walk - 1.3 km
  • Hangzhou Zoo - 19 min walk - 1.6 km
  • Leifeng Pagoda - 2 min drive - 1.8 km

Getting around

  • Wushan Square Station - 3 min drive
  • Hangzhou Station - 13 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 37 min drive

Restaurants

  • ‪星巴克咖啡(杭州雷峰塔商业街店) - ‬14 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪翠雨厅茶室 - ‬3 min drive
  • ‪南山人家 - ‬19 min walk
  • ‪大叔的店 - ‬19 min walk

About this property

West Lake Hillview International Hotel

West Lake Hillview International Hotel offers its guests a hot tub, a sauna, and a fitness centre. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge.

A business centre and a meeting room are available. A rooftop terrace, a library, and an arcade/games room are also featured at the luxury West Lake Hillview International Hotel. A train station pick-up service and a train station drop-off service are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Hangzhou hotel.

  • 189 guestrooms or units
  • 5 levels
  • Built in 2007
  • Buffet breakfast (free)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Locker space
  • Bar or lounge
  • Coffee shop
West Lake Hillview International Hotel offers 189 air-conditioned accommodations with minibars and complimentary bottles of water. LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and children's slippers. This Hangzhou hotel provides complimentary wired Internet access.

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Property amenities

Internet

  • Available in all rooms: Free wired internet

Parking and transport

  • Airport shuttle available
  • Train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle at scheduled times
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Breakfast available for a fee: CNY 50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Western Restaurant

Things to do

  • Arcade/game room
  • Gym
  • Hot tub
  • Library
  • Pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • In-room cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Garden
  • Outdoor furniture
  • Picnic area
  • Rooftop terrace

Spa

  • Massage
  • Spa treatment rooms

Accessibility

  • Lift

More

  • 5 floors
  • Built in 2007
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Cot

Bathroom

  • Children's slippers
  • Free toiletries
  • Private bathroom
  • Soap

Entertainment

  • LCD TV with digital channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in time starts at 2 PM

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: from approximately CNY 50 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Mobile payment options include: Alipay and WeChat Pay
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, Alipay and WeChat Pay.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hillview International
Hillview International Hotel
West Lake Hillview International
West Lake Hillview International Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hangzhou
West Hillview International
West Hillview Hotel Hangzhou
West Lake Hillview International Hotel Hotel
West Lake Hillview International Hotel Hangzhou
West Lake Hillview International Hotel Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at West Lake Hillview International Hotel?

West Lake Hillview International Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at West Lake Hillview International Hotel?

Yep, West Lake Hillview International Hotel has a free self car park.

Does West Lake Hillview International Hotel have a pool?

West Lake Hillview International Hotel has a pool.

Is West Lake Hillview International Hotel family-friendly?

You bet! With amenities such as an arcade and laundry facilities, as well as children's slippers in the guestrooms, it's no surprise that West Lake Hillview International Hotel is a hit with families.

Does West Lake Hillview International Hotel serve breakfast?

Yeah, free buffet brekkie is served daily.

Is there a free airport shuttle available at West Lake Hillview International Hotel?

No, West Lake Hillview International Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at West Lake Hillview International Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at West Lake Hillview International Hotel?

Check-in begins at 2 PM. Check-out time is 12:30 PM.

Are pets allowed at West Lake Hillview International Hotel?

No, pets are not allowed.

West Lake Hillview International Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 40 reviews
Rating 8 - Good. 15 out of 40 reviews
Rating 6 - Okay. 5 out of 40 reviews
Rating 4 - Poor. 3 out of 40 reviews
Rating 2 - Terrible. 5 out of 40 reviews

8.0/10

Cleanliness

7.2/10

Staff & service

7.6/10

Property conditions & facilities

Reviews

Verified

2/10 Terrible

B

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not very convenient

It looks like the property is undergoing some renovations. Check-in was done by someone at the reception counter who cannot speak English. He came upto our room, but the key card was not working. We had to go back to the reception to get another card for another room. Wifi password was provided only after we asked for it. But the connection was very bad. No breakfast provided. No restaurants at the hotel. The shower handle at the bathroom was leaking water everywhere. The reception was empty at the time of check-out. We had to wait for 10 - 15 minutes before someone could attend to us.
Stayed 2 nights in Nov 2024
Verified

6/10 Okay

Ayman

Disliked: Cleanliness, staff & service

Location is good. but hotel is not as expected

Not as expected in a touristic area.. staff does not speak English at late night and lights are so dimmed.
Verified

8/10 Good

Ali Rizvi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT is a nice hotel with excellent rooms.
Verified

2/10 Terrible

MZUS

Disliked: Staff & service

Disaster - don't go there

I arrived the hotel late evening, although I had a booked confirmation they didn't not have me on files, I had to beg and plead to get a room. The staff doesn't know one word in English, and was not able to help. I went in the morning to the gym (in another building), all the building was power off and I had to search in the dark. When I got back to the room, there was not boy water ! No hot water !!!!!!!! Restaurant served terrible food Don't go there, sleep in a car if you have to, it would be much better
Verified

8/10 Good

T.M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

クラシックナ部屋

今回初めての宿泊（出張）ですが、全体的なホテルの施設は問題無し。但し、リゾート的なホテルなので場所が市内より離れており、車がないと移動が困難。周辺は特にコンビニ等も無し。休暇であれば、利用は問題ないかと。
Verified

8/10 Good

Nacho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rodeado de vegetacion. Muy tranquilo.

Nada mas llegar valoras el silencio y la exhuberante vegetacion que te rodea. Estas a 20 minutos andando del westlake y la ciudad. Viviendo en el ajetreado Shanghai, este lugar es un escape ideal para nosotros. Volveremos.
Verified

8/10 Good

Did

Liked: Cleanliness, staff & service

Une bonne alternative pour etre un peu a l'ecart

En negatif, la clim, pas assez forte et un peu eloignee du centre. En positif, le bon rapport qualite prix.
Verified

8/10 Good

光子

Liked: Staff & service, property conditions & facilities, room comfort

酒店环境，设施都可以。

酒店白色地毯大脏，其他方面都很好。
Verified

8/10 Good

G. Henegar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hangzhou

Very comfy hotel but difficult to get back via taxi along the lake. Many taxis but no one stops to pick up. Maybe the hotel should invest in a shuttle van for "on call" pick up. Buffet breakfast was a little lacking for western type serving.
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最低なホテル

最低のホテルです。 今後は使用しないことをお勧めします。 従業員のミスを、お客様に負担させます。 そして、最後には無料にすることで、謝罪の言葉もありません 本当に、このホテルには星がついているのかも不安に思います 最後に本当に不愉快な思いをさせて頂きます そして、予定の仕事にも遅れる事になりました。 本当に最低なホテルです。 最後に少しでも、謝って頂ければ気分も晴れたと思います。 しかし、無料にしますの言葉だけでした。 さわってもいないものや、見たことがないものが部屋になっかただけで、罰金言葉やカバンまで開けられ確認をしました。 本当に、ホテルを名誉棄損で訴えたいぐらです。 中国のホテルの為、出来ないと思いますが、日本人として考えられない対応のホテルです 泊まらない事をお勧めします。
Verified

2/10 Terrible

LD

Disliked: Staff & service, property conditions & facilities, room comfort

Very disappointing

The location is not near the West Lake as it looked on the map. The staff did not speak any English, which we expected in an "International" hotel and had a difficult time understanding our confirmation and pre-pay situation. It was further from the train station and we had a difficult time getting a cab. The restaurant is not "western and chinese" in my opinion and wasn't even open at 8pm when we arrived. Since there are no decent places to eat near, we went to be hungry. The room was old and very loud. Hotel was not near full but you could hear doors slamming all around and the dogs in the adjacent housing area barked all night. Do not recommend for non-chinese.
Verified

8/10 Good

Fu-Jen

Liked: Cleanliness, staff & service, room comfort

白堤，蘇堤

全体はよいのですが、checkoutのときに金額を請求されました。交渉した結果は内部の連絡悪いせいでした。予約確認を持ち忘れないよう!!!
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommanded

There is no hot water in the room. Room is dirty, bathroom is too old and no maintenance. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room. There is no hot water in the room.
Verified

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

West Lake Hillview Hotel stay - second time

The breakfast here is quite good with a variety of Chinese and Western choices at the buffet. The service is prompt and friendly. Spacious rooms with varying views in a fairly quiet area. The exercise area is located in a building next to the main building and is reasonably equipped. The setting is very lush, near two tunnels and within comfortable walking distance from the south portion of West Lake, the Hangzhou Zoo, Silk Museum, Jade Emperor Hill, and the Leifeng Pagoda. During the rush hour it was difficult to get a taxi especially when I stayed there on Children’s Day. Also the taxi drivers seemed to need a little extra instruction on the location of the hotel. However, it is a great base to take walking or bicycling tours of a very scenic area. As is often the case the hotel name in Chinese is not the same as the English translation so having the name in Chinese characters, as usual, is helpful for taking a taxi.
Verified

8/10 Good

Алексей

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отель выглядит респектабельно

Для небольшого города очень приличный отель. Находится от вокзала около 40 км (60 юаней на такси). В 5 минутах езды до озера Сиху и в 10 до храма будды. В целом отель заработал бы 5, если бы не ресторан внизу, очень своебразная и дорогая еда и пиво (26 ианей - 0,33). Оценка 4.
Verified

10/10 Excellent

Stephen Mesker

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

I've stayed in many hotels around China and this was by far the best hotel I've stayed in... Usually we stay in cheaper hotels, but we've also stayed in a few more expensive ones. All in all, Hillview was awesome and made the rest of my family's stay in China a disappointment because the hotels in the other cities were nothing compared to this one.
Verified

8/10 Good

Bally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州的藍天清水湾國際大酒店

酒店服務員有禮細心，房間清潔舒適，浴室設計美觀實用，整體不錯。中餐廳食物水準高，價格合理，唯一早餐應加强一點，加收費用無妨。但總括來説，是物超所值 ，好值得推薦給其他人。
Verified

10/10 Excellent

ALSALMAN

Liked: Cleanliness, staff & service, room comfort

MORE THAN EXPECTED

it was really beautiful staying on this hotel , the only thing is the breakfast was almost prepared for Chinese " Chinese food" , others was really great. for sure when i come back i will stay in it again .
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

杭州藍天清水灣-安靜又漂亮

The hotel its equipped with adequate services, its not the closest to the town but convenient to the public transportation.
Verified

4/10 Poor

SOCO...

Restaurant Service

there was a big problem with the restaurant and services... servers don't speak english, and don't understand us when we asked for the menu; they brang us the BILL!!! When we asked for a tiramisu, they brang us a BROWNIE and in their opinion, it was absolutely normal... Then, it was difficult to have a correct diner!!!
Verified

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

We reserved 2 rooms at this hotel. One was in great condition and beautifully appointed. The second one was quite disappointting. The room was much smaller without a separate bathroom as the shower and toilet were in cubicles. Even worse the floor around the shower an toilet was rotted away and this hotel is only a couple of years old! We tried to get another room but we were unable to get it changed. To make matters worse the location was such that most taxis refused to take us to the hotel because of the out of the way location.
Verified

10/10 Excellent

Hajime

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

リゾート気分でゆっくり過ごせました。

アクセスはちょっと不便かもしれませんが、周りに緑が多く、リゾートホテルのような気分で過ごせます。 宿泊したのは５階の最上階でしたので天窓があり、開放的あな気持ちになれました。部屋にはシャワー設備のみでバスタブがありませんでしたので、バスタブが必要な方は、よく確認して予約したほうが良いですね。 ホテルのスタッフは、親切で英語もわかりやすく、きっちりと対応してくれました。
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

West Lake Hillview - beautiful decor

We were upgraded to a really beautiful room, it was in the second building and I would highly recommend staying there. The hotel staff did not speak much English and it was hard communicating with them, this was the hotel's greatest downfall.The hotel has a good restaurant which is quite lucky as its at least a 20 min walk to the lake front where other options are available. Bicycles are available for rent; however, the deposit they require is astronomical.
Verified

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très agréable

La chambre est très spacieuse. Le personnel parle l'anglais dans l'ensemble et ceux qui ont plus de mal font de très gros efforts. on peut y commander le train pour repartir. L'hotel nous appel un taxi également. Vraiment top
Verified

6/10 Okay

MANSOUR

Liked: Cleanliness, staff & service, room comfort

my opinion frankly

First, thank you for following up and hear the opinions and feelings of your customers, this indicates that the paper on your dealings with us. Second my opinion the hotel is good, quiet, clean, and all the staff and workers in the hotel are working with all they can to the convenience of guests, but I was having some disadvantages such as, far from the city, does not have the swimming pool and it's disturbing was the presence of mosquitoes. This is my opinion frankly. Thank you again

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