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"We stayed in Hanoi for only 24hrs but you really need a longer stay. Gem Premier Hotel was a great choice for location, value, and hospitality. The st ... " More

By a verified traveller on Fri 22 Feb 2019

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Hotel Description

Gem Premier Hotel & Spa puts you in the heart of Hanoi, connected to the convention center and within a 20-minute stroll of Hang Gai Street and Hoan Kiem Lake. Highlights at this luxury hotel include in-room free WiFi, free Internet, and LED TVs.

All 50 individually decorated rooms feature living rooms, dining areas, and satellite TV. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Pillow menus and down comforters welcome you to a good night's rest, and other nice touches include slippers and free toiletries. Coffee/tea makers, free local calls, and free bottled water are also available.

A day of pampering at Âu Cơ Beauty Spa can include deep-tissue massages, hot stone massages, body wraps, and facials along with access to the sauna. The restaurant, Au Co Mother restaurant, serves Vietnamese cuisine and is open for breakfast, brunch, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. A meeting room, a business center, and limo/town car service are among the business amenities offered. Plus you'll find free WiFi in public areas, a fitness center, and a free manager's reception. There's also valet parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 3.5-star Hoan Kiem hotel include Hoa Lo Prison Museum and Thang Long Water Puppet Theatre.

Junior Suite

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$72* Per night/room 3 Nov. - 4 Nov.

Senior Suite, City View

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Family Executive Suite, 1 king bed, 1 single bed with sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Junior Suite, 1 queen bed, 1 single bed, City View

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Presidential Suite with Balcony, 1 King bed, Church View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed with Sofa bed, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Gem Premier Hotel & Spa ratings based on 3 Verified Reviews

Review Summary
2.7 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Gem Premier Hotel & Spa

Everyone (2) Family (1)
5 out of 5
We stayed in Hanoi for only 24hrs but you really need a longer stay. Gem Premier Hotel was a great choice for location, value, and hospitality. The staff was very friendly, spoke good English, and offered great recommendations from restaurant, tourist attractions, to massage spas. We booked for a 14-day private tour starting in Hanoi and ending in Saigon and had a wonderful time on my tour through Vietnam and cannot say enough good things about them . Ms. Jenny coordinated the details of my tour and was my point of contact with the company. She was incredibly responsive and professional, and accommodated all of my requests leading up to my trip.

Posted by on 22 Feb. 2019

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Comment from Hotel Management

24 Feb. 2019 by Best Regards

Dear Our beloved Guests. Thank you very much for choosing to stay at Gem Premier Hotel and we are really glad to learn that you had overall an enjoyable stay with us. Our goal is to maximize our customer's satisfaction and we will do our best every time to ensure that all of customers are well taken care of. We really look forward to welcoming you back for your next stay in Hanoi.

2 out of 5

Budget Hotel In The Middel Of The Old Quater

Firstly the good... The location, in a little alley, is really good for travellers who like to experiance the city life, food and sites, everything is a few minutes walk away. Jenny the Hotel manager is really awesome, she’s the only thing keeping it together! The bad... The hotel does not look as good as it does in the photos, Wotif has to update these more regularly! The rooms are worn, badly maintained and tiny! Don’t get me wrong if you are on a budget and only looking for a place to sleep, this is good enough. There is no spa on the premises they come to your room to do a massage only, if the lady’s want facials etc. you have to go next door to a spa... breakfast was good and had a big variety to choose from, don’t have the French toast! So a bit over priced and over rated I think... Thanks Jenny your a star!

Posted by , from Australia on 27 Nov. 2017

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Comment from Hotel Management

26 Jan. 2018 by Jenny Nguyen

Dear Albert . I would like to thank you for taking the time to review us and pleased to learn that you were so impressed with Jenny , central & convenient location and the level of services rendered to you from our staff. We really appreciate your constructive feedback and will rectify whatever reasonable you mentioned in order to make our little hotel chain to be the most favorite places for all travellers into Vietnam.

1 out of 5
it is terrible. for the amount of $120, it is not worth it.

Posted by , from sydney on 16 Nov. 2015

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Property Features

After a day on the slopes, indulge in a treatment at the full-service spa or enjoy the use of a fitness center. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. Along with a restaurant and a coffee shop/café, there's a snack bar/deli on site. A free manager's reception is offered daily. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this 3.5-star Hanoi hotel.

  • 1 building
  • 50 guestrooms or units
  • 10 levels
  • Built in 2016
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of living rooms
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge) , RV, bus, truck parking (surcharge) , Parking (limited spaces) , Offsite parking reservations required

Transport

  • Airport: Noi Bai Intl. Airport (HAN) (25.6 km / 15.9 mi)
  • Train station: Hanoi Railway Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle, area shuttle within 2 km, train station pick-up, cruise terminal shuttle, ferry terminal shuttle, beach shuttle, ski shuttle, theme park shuttle, and shopping center shuttle available for a surcharge
  • Parking: Valet parking and RV/bus/truck parking available for a surcharge

Room Amenities

Gem Premier Hotel & Spa offers 50 air-conditioned accommodations with minibars and safes. These individually decorated accommodations have separate living rooms. Beds feature down comforters. A pillow menu is available. 32-inch LED televisions come with premium satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

  • Separate bedroom
  • Dining room
  • Living room
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Pillow options
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Au Co Mother restaurant - Overlooking the garden, this restaurant specializes in Vietnamese cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 1
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

If you are planning to arrive after 5:30 AM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 5:30 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 470000 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Staff at the property wear personal protective equipment and guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Cash or credit card deposit required
  • Debit cards
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Property confirms they are implementing enhanced cleaning measures
  • Property confirms they are implementing guest safety measures

Fees

Guests will be asked to pay the following charges at the property:

  • Christmas Eve (24 December) Gala Dinner per adult: VND 577000
  • Christmas Eve (24 December) Gala Dinner per child: VND 37700 (up to 6 years old)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: VND 120000 per day
  • Early check-in fee: VND 599000 (subject to availability)
  • Late check-out fee: VND 599000 (subject to availability)
  • Rollaway bed fee: VND 470000 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gem Premier Hotel Hanoi
  • Gem Premier Hotel
  • Hanoi Gem Boutique
  • Gem Boutique Hotel Hanoi
  • Gem Boutique Hanoi
  • Gem Premier Hanoi
  • Gem Premier
  • Gem Boutique Hotel
  • Gem Premier Hotel Spa
  • Hanoi Gem Boutique Hotel
  • Gem Premier Hotel & Spa Hotel
  • Gem Premier Hotel & Spa Hanoi
  • Gem Premier Hotel & Spa Hotel Hanoi

You should know

  • To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 24 hours before travel at the number on the booking confirmation.
  • Gem Premier Hotel & Spa offers transfers from the cruise terminal, ferry terminal, and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.