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SureStay Hotel by Best Western Helen Downtown

2.5 star property
Hotel in Helen with indoor pool and free breakfast

Photo gallery for SureStay Hotel by Best Western Helen Downtown

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)
Exterior
Restaurant
Lobby
Indoor pool, a heated pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
The current price is NZ$143
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
8396 S Main St, Helen, GA, 30545
  • Place, Helen Festhalle
    ‪2 min walk‬
  • Place, Helen Arts & Heritage Center
    ‪5 min walk‬
  • Place, Unicoi Hill Park
    ‪6 min walk‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(49 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

8.6 out of 10
Excellent
(108 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Hydromassage showerhead
Jetted bath
Private bathroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Fireplace
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hydromassage showerhead
Jetted bath
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Walk-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Shower/bath combination
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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About the area

Helen

At SureStay Hotel by Best Western Helen Downtown you'll be within just a 10-minute stroll of Helen Festhalle and Helen Arts & Heritage Center. Highlights at this hotel include free continental breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a corner/local shop. Added amenities include coffee/tea in a common area, a microwave in a common area and a fridge in a common area. Each morning free breakfast is served. .Sights within a 15-minute walk of this Helen hotel include Chattahoochee River and Unicoi Hill Park.

What's nearby

  • Helen Festhalle - 2 min walk - 0.2 km
  • Helen Arts & Heritage Center - 5 min walk - 0.4 km
  • Unicoi Hill Park - 6 min walk - 0.5 km
  • Alpine Helen/White County Convention and Visitors Bureau - 9 min walk - 0.8 km
  • Helen Tubing & Helen Water Park - 17 min walk - 1.4 km

Getting around

  • Hartsfield-Jackson Atlanta International Airport (ATL) - 112 min drive

Restaurants

  • ‪Helen Festhalle - ‬5 min walk
  • ‪Bigg Daddys Restaurant & Tavern - ‬6 min walk
  • ‪Two Tire Tavern - ‬7 min walk
  • ‪Cowboys & Angels - ‬6 min walk
  • ‪The Troll Tavern - ‬4 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel in Helen with indoor pool and free breakfast
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly SureStay Hotel by Best Western Helen Downtown also features an indoor pool, coffee/tea in common area, and a corner/local shop. Self parking is free.

Smoking is allowed in designated areas at this Helen hotel.

  • 58 guestrooms or units
  • 2 levels
  • 2 buildings
  • Continental breakfast (free)
  • Coffee in lobby
  • Front desk (24 hours)
  • Corner/local shop
  • Television in lobby
  • Smoking in designated areas
  • Microwave in a common area
  • Fridge in a common area
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature a hairdryer and an iron/ironing board. Televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a hydromassage showerhead, and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Similar properties

Room, 1 King Bed, Non Smoking, Jetted Tub
Country Inn & Suites by Radisson, Helen, GA
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,046 reviews
The price is NZ$178
includes taxes & fees
1 Mar - 2 Mar
Country Inn & Suites by Radisson, Helen, GA

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Heated pool
  • Indoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave
  • Shared refrigerator

Guest services

  • Housekeeping on request

Outdoors

  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Helen Downtown?

Yep, SureStay Hotel by Best Western Helen Downtown has a free self car park.

How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on 15 Feb 2026 start from NZ$142.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does SureStay Hotel by Best Western Helen Downtown have a pool?

SureStay Hotel by Best Western Helen Downtown has a heated pool and an indoor pool.

Does SureStay Hotel by Best Western Helen Downtown have a waterslide?

No, there is no waterslide at SureStay Hotel by Best Western Helen Downtown, but Helen Tubing & Helen Water Park is a short 16-minute walk away.

Does SureStay Hotel by Best Western Helen Downtown serve breakfast?

Yeah, guests love the free continental brekkie here! Served daily from 6:00 AM to 10:00 AM, this is the spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at SureStay Hotel by Best Western Helen Downtown?

No, SureStay Hotel by Best Western Helen Downtown does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Helen Downtown?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at SureStay Hotel by Best Western Helen Downtown?

No, only service animals are allowed.

SureStay Hotel by Best Western Helen Downtown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1001 reviews
Rating 8 - Good. 247 out of 1001 reviews
Rating 6 - Okay. 100 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 32 out of 1001 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Tyler

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Nov 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Nov 2025

10/10 Excellent

John

O
Stayed 1 night in Nov 2025

6/10 Okay

Jessica

Travelled with group
Liked: Cleanliness, property conditions & facilities
Room was very clean. Grounds were very clean. Staff was wonderful. But. There’s no coffee makers in the rooms
Stayed 2 nights in Nov 2025

10/10 Excellent

Marsha

Liked: Cleanliness
Absolutely loved the staff
Stayed 1 night in Nov 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close walk to Main Street and restaurants and mountain coaster. Bed slightly uncomfortable. Pool was perfect. Clean and warm temperature. Would stay again!
Stayed 2 nights in Nov 2025

8/10 Good

William

Stayed 3 nights in Nov 2025

10/10 Excellent

Jared

Stayed 2 nights in Nov 2025

10/10 Excellent

Kristie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, location and room were fabulous!
Stayed 2 nights in Oct 2025

6/10 Okay

Gwen

Disliked: Staff & service
Didn't realize it was a continental breakfast. Would not have stayed.
Stayed 1 night in Nov 2025

10/10 Excellent

Yamil, Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2025

10/10 Excellent

hubert

Liked: Cleanliness
Stayed 1 night in Oct 2025

4/10 Poor

Marcy

The room was not clean. The floor looked like it had not been mopped in a very long time. My white socks turned black on the bottoms so instantly I was concerned about the cleanliness of the linens. The room smelled musty so overall, it was not a great experience.
Stayed 1 night in Oct 2025

10/10 Excellent

Rheanna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient to all activities
Stayed 1 night in Oct 2025

10/10 Excellent

Darcie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this location due to I was able to walk everywhere, it was safe, the bed was super comfortable, and I enjoyed working with the front desk staff.
Stayed 1 night in Oct 2025

6/10 Okay

Karl

Liked: Cleanliness, staff & service
The rooms are clean. Appliances and furnishings show much wear. Location is excellent, walkable to all amenities.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alfred

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Great staff. No issues.
Stayed 1 night in Oct 2025

4/10 Poor

Kristine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Room was dirty, property is run down, broken bath faucet, curtains broken and dingy. Surfaces and various things in room felt greasy.
Stayed 1 night in Oct 2025

6/10 Okay

dorothy

Liked: Cleanliness, staff & service
This was the most I’ve ever spent on a hotel for one night but even half that would have been really to much. Property is very old but decently maintained. The bed was clean and comfortable and the continental breakfast was good for what it was.
Stayed 1 night in Oct 2025

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean room. Staff was very friendly & helpful. Location is great for walking to lots of shopping & dining options. Would definitely stay here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved how close the hotel is to the shops. Free parking was nice too!
Stayed 1 night in Oct 2025

8/10 Good

Christina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel to walk the strip. Will stay again for Oktoberfest 2026
Stayed 2 nights in Oct 2025

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was lovely. Breakfast was perfect, room was nice and location is great. Woman checking me in was so nice, polite, helpful and friendly. Pool looked a little green to me:)
Stayed 2 nights in Oct 2025

6/10 Okay

Alex

Stayed 2 nights in Oct 2025

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay here. We had a problem with another booking and got moved to this hotel. The lady at the front desk was super nice during check in and check out. It was not a bad walk to downtown.
Stayed 2 nights in Oct 2025