Renovations were ongoing at the time we stayed, so the outside, common areas, and especially the elevators were unkempt. But, our floor was newly renovated and looked awesome and new and everything worked great. The front desk, housekeeping, and breakfast staff were extremely nice and helpful, they were the stars here. The breakfast was very good and was well attended to. Very convenient to the Hershey’s attractions, which is why we were there. You can tell that when the renovations are done, this hotel will be awesome.