Hertfordshire Holiday Packages

We were given the choice on checkin of a king bed OR functional air conditioning. We chose AC but the edge of the mattress was so compressed that I fell out of bed at 1:30am. We asked for compensation but have heard nothing.

Very modern and nice hotel. Super convenient location with walking distance to trains and public transportation. The staff were so friendly and even prepared a gift for my special occasion. Will definitely come back next time.

Nice and clean hotel staff all very friendly.In a good location for big ben and the London eye but quite a distance for shopping.Breakfast was good too.We got off a flight from Australia and got to hotel early in morning thought we had to check in at 2pm but staff allowed us to check in early which was very nice

Room was nice. Cons: Walls needed to be repainted. Bathtub leaked water and tiles were repaired badly. Was only here 2 nights, but our room was not cleaned after the 1st night. We didn't have any sign on the door to dissuade them. Extra bed had a caved in mattress. Pros: They were prompt when we asked for extra towels, additional baggage stands, toilet paper, etc. Welcoming sign on the TVs in our room. The staircase was beautiful and the hotel smelled really nice. The location was amazing, very close to National Gallery and the Circle/District lines on the Tube. The view from our room was very nice. Hotel staff was helpful.

Location is wonderfully central to parliament, palace and metro. Very comfortable room and space. Staff was super kind and helpful