See all properties
Save

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

4.0 star property

Photo gallery for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Exterior
Breakfast, lunch and dinner served
Breakfast, lunch and dinner served
Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
93 Banyan Dr, Hilo, HI, 96720
  • Place, Coconut Island Park
    ‪9 min walk‬
  • Place, Liliuokalani Park and Gardens
    ‪9 min walk‬
  • Place, Port of Hilo
    ‪3 min drive‬
  • Airport, Hilo, HI (ITO-Hilo Intl.)
    ‪6 min drive‬

Room options

View all photos for Two Queen Room with Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Two Queen Room with Ocean View

  • Sleeps 4

View all photos for Room, 1 King Bed, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(41 reviews)
  • Mountain view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

9.0 out of 10
Wonderful
(11 reviews)
  • Ocean view
  • 69 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Suite, 1 Bedroom, Non Smoking (with Soaker Tub) | Living area

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(64 reviews)
  • Mountain view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lanai, Oceanfront

View from room

Room, 1 King Bed, Lanai, Oceanfront

8.0 out of 10
Very good
(42 reviews)
  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

7.8 out of 10
Good
(60 reviews)
  • Ocean view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Lanai, Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Lanai, Oceanfront

8.4 out of 10
Very good
(48 reviews)
  • Ocean view
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking, Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Ocean View

8.6 out of 10
Excellent
(49 reviews)
  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

  • Ocean view
  • 31 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 34 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

8.0 out of 10
Very good
(7 reviews)
  • Bay view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

In-room safe, desk, free cots/infant beds, free WiFi

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

  • Mountain view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Accessible Queen Room with Tub Ocean Front

  • Sleeps 2

View all photos for Accessible King Room with Tub Ocean Front

In-room safe, desk, free cots/infant beds, free WiFi

Accessible King Room with Tub Ocean Front

  • Sleeps 2

Accessible King Room with Shower

  • Sleeps 2

View all photos for King Room with Lanai and Oceanfront

In-room safe, desk, free cots/infant beds, free WiFi

King Room with Lanai and Oceanfront

  • Sleeps 3

View all photos for King Room with Ocean View

In-room safe, desk, free cots/infant beds, free WiFi

King Room with Ocean View

  • Sleeps 3

View all photos for King Room

In-room safe, desk, free cots/infant beds, free WiFi

King Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 2

View all photos for Two Queen Room

In-room safe, desk, free cots/infant beds, free WiFi

Two Queen Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 4

King Room with Bay View

  • Sleeps 2

View all photos for Corner Ocean Front King Room(Balcony)

In-room safe, desk, free cots/infant beds, free WiFi

Corner Ocean Front King Room(Balcony)

  • Sleeps 3

View all photos for One Bedroom King Suite With Soaker Tub

In-room safe, desk, free cots/infant beds, free WiFi

One Bedroom King Suite With Soaker Tub

  • Sleeps 2

View all photos for Junior Ocean Front King Suite

In-room safe, desk, free cots/infant beds, free WiFi

Junior Ocean Front King Suite

  • Sleeps 3

View all photos for 2 Queen Beds Oceanfront With Lanai

In-room safe, desk, free cots/infant beds, free WiFi

2 Queen Beds Oceanfront With Lanai

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

2 Queen Beds Oceanfront End Unit With Lanai

  • Sleeps 4

Oversized Two King Kamehameha Two Bedroom Suite

  • Sleeps 4

View all photos for Accessible Queen Room with Roll In Shower Ocean Front

In-room safe, desk, free cots/infant beds, free WiFi

Accessible Queen Room with Roll In Shower Ocean Front

  • Sleeps 1

About the area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton places you in the centre of Hilo, within just a 10-minute stroll of Coconut Island Park and within 30 minutes of Port of Hilo. Highlights at this beachfront resort include 2 bars/lounges, a golf course and a restaurant. .The restaurant, Ka Lihikai Restaurant, is open for breakfast, lunch and dinner. Spend the day at the beach and enjoy the on-site outdoor swimming pool, 24-hour gym and pool cabanas. 11001 square feet (1022 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Keaukaha resort, you'll be 2.7 km (1.7 mi) from Hilo Farmers Market and 3.1 km (1.9 mi) from Mokupapapa Discovery Center.
View more Resorts in HiloOpens in a new window

What's nearby

  • Naniloa Country Club - 2 min walk - 0.2 km
  • Coconut Island Park - 9 min walk - 0.8 km
  • Liliuokalani Park and Gardens - 9 min walk - 0.8 km
  • Bayfront Park - 19 min walk - 1.6 km
  • Port of Hilo - 3 min drive - 2.7 km

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.) - 93 min drive

Restaurants

  • ‪Ken's House of Pancakes - ‬10 min walk
  • ‪Verna's Drive In - ‬9 min walk
  • ‪Ocean Front Kitchen - ‬17 min walk
  • ‪Sakura - ‬13 min walk
  • ‪Hilo Lunch Shop - ‬20 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this resort measures 11001 square feet (1022 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this 4-star Hilo resort.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11001 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 1960
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Dining venue
Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and a safe. 48-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a weekly basis and microwaves can be requested. Housekeeping is provided on a limited basis.

Similar properties

Desk, laptop workspace, iron/ironing board, rollaway beds
Hilo Hawaiian Hotel, Trademark Collection by Wyndham
Keaukaha
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.1 out of 5, Very good, 1,347 reviews
The price is NZ$416
includes taxes & fees
16 Apr - 17 Apr
Hilo Hawaiian Hotel, Trademark Collection by Wyndham

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (USD 14 per night)
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Ka Lihikai Restaurant

Things to do

  • 24-hour gym
  • 9-hole golf course
  • Bicycle rentals
  • Boat tours
  • Fishing
  • Golf
  • Golf carts
  • Golf driving range
  • Helicopter/aeroplane tours
  • Kayaking
  • Outdoor pool
  • Pro golf shop
  • Rowing/canoeing
  • Sailing
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 11,001 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1960
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 46.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Business centre/computer access
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 14 per night
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - W 50540186.01
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. The tax ID number is W 50540186.01. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property uses solar energy, plus a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa
Grand Naniloa Hotel Hilo
Hotel Naniloa
Hotel Naniloa Hilo
Naniloa
Naniloa Hilo
Naniloa Hilo Hotel
Naniloa Hotel
Naniloa Hotel Hilo
Hawaii Naniloa Hotel Hilo
Hi Naniloa Hotel Hilo
Hilo Naniloa Hotel Hawaii
Naniloa Volcanoes Hilo
Naniloa Volcanoes Hotel Hilo
Grand Naniloa Hilo
Grand Naniloa
Grand Naniloa Hotel Hilo Doubletree Hilton
Grand Naniloa Hotel Doubletree Hilton
Grand Naniloa Hilo Doubletree Hilton
Grand Naniloa Doubletree Hilton
Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
Hilo Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel
Grand Naniloa Hotel Hilo a Doubletree by Hilton
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort
Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

What is the cancellation policy at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of 15 Apr 2026, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on 16 May 2026 start from NZ$505, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has a self car park for USD 14 per night. A self car park is also available, for a fee.

Are there any beaches close to Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

The closest beach to Grand Naniloa Hotel Hilo - a Doubletree by Hilton is Onekahakaha Beach Park (2.9 km).

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 8:00 AM to 10:00 PM.

Is Grand Naniloa Hotel Hilo - a Doubletree by Hilton family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Grand Naniloa Hotel Hilo - a Doubletree by Hilton is a hit with families.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton serve breakfast?

Yep, full breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, you can grab a meal at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, only service animals are allowed.

Is there a golf course on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has a 9-hole golf course. A golf driving range, golf carts and a golf pro shop are available.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 643 out of 1319 reviews
Rating 8 - Good. 330 out of 1319 reviews
Rating 6 - Okay. 183 out of 1319 reviews
Rating 4 - Poor. 90 out of 1319 reviews
Rating 2 - Terrible. 73 out of 1319 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Jayanthi

Stayed 2 nights in Dec 2025

10/10 Excellent

Jordan

Spotlesd
Stayed 5 nights in Jan 2026

10/10 Excellent

Brittany

Liked: Cleanliness, property conditions & facilities
The hotel was clean, comfortable, beautiful with a very kind staff.
Stayed 3 nights in Jan 2026

4/10 Poor

Jonathan

Stayed 1 night in Jan 2026

10/10 Excellent

Richard

Stayed 2 nights in Jan 2026

6/10 Okay

jere

Travelled with family
Liked: Cleanliness
Ac broken and not fixed. Door to bathroom stuck. Elevator broken. But wonderful staff, valet and dining
Stayed 3 nights in Jan 2026

8/10 Good

Fenglin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great! Staff are helpful!
Stayed 3 nights in Jan 2026

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was very clean. The bed was comfortable and the room was quiet at all times of the day and night. The bartender, Lindsey, was super friendly.
Stayed 2 nights in Jan 2026

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check-in/Front desk and Valet staff are friendly, professional and efficient. The room is clean, well appointed (mini fridge, microwave and coffee maker). The only two issues are the bathroom barn (door doesn’t glide well) and the patio door (only opened two inches wide). We did not inform staff as we managed to deal with it for our two night stay (one of which was pouring rain so moot point for the patio door). Otherwise, stay was good.
Stayed 2 nights in Jan 2026

6/10 Okay

Mekan

Liked: Cleanliness
Disliked: Amenities
Room had nor ventilation. It was humid inside.
Stayed 4 nights in Jan 2026

10/10 Excellent

Davids Wallace

Stayed 3 nights in Jan 2026

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes.
Stayed 3 nights in Jan 2026

8/10 Good

Marquis, Honolulu

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My family and I recently stayed at the Grand Naniloa Hotel, we had a great stay. Checking in was easier than expected & the welcome cookies were delicious! My kids and I returned to the reservation desk every day to grab more. There were many perks included in the reservations: 2 rounds of golf, drinks, various discounts on tours. We wanted to stay longer to enjoy the outdoor amenities, but the rain was a bit much. I think a summer visit is in our future. My only issue is that the room was not as clean as I would have liked. The rooms are older, there were stains on the wall, and the toilet was not clean.
Stayed 2 nights in Jan 2026

8/10 Good

Sandra, Union

Travelled with family
Liked: Cleanliness, property conditions & facilities
Room was clean
Stayed 2 nights in Dec 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities
Great hotel.
Stayed 3 nights in Dec 2025

6/10 Okay

George

The front desk could be more courteous.
Stayed 3 nights in Dec 2025

10/10 Excellent

Dorian

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was very clean
Stayed 2 nights in Jan 2026

4/10 Poor

Faiza

Disliked: Cleanliness, property conditions & facilities
Very disappointed. We stayed 6 nights and the room we were allocated had a significant leak in the bathroom and there was a strong smell of damp and mould. The front desk asked maintenance to fix the leak but it did not resolve and we had to change rooms. The first room should never have been given to a guest in the first place. We only ever received a proper housekeeping service on just 1 day of our stay, despite flagging with the front desk each day and having been noted as requesting daily housekeeping. Still got charged the full daily resort fee and valet parking regardless. Not a great experience given the price we were paying. Would recommend staying elsewhere. Rather than offering free golf for guests (which we did not use) would much more value at least the basics being done well ie housekeeping and staff service.
Stayed 6 nights in Dec 2025

6/10 Okay

Rithin, Sunnyvale

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The positives: great view of the bay and the landscape. The room size is pretty good and was clean The negatives: The property is quite old. The sliding due to the Lanai was so hard to slide(it needed some grease 😊). There is only one restaurant with limited menu options; Above all the service is very poor, especially for breakfast and in the lounge. We tried to get some late bites at the lounge which is supposed to be open for food till 11 pm but the bar tenders at the lounge seemed uninterested in helping customers. The menu options were extremely limited.
Stayed 3 nights in Dec 2025

4/10 Poor

Dongsheng

Travelled with family
Disliked: Amenities, property conditions & facilities
First the ocean view is misleading, it should be bay view where you will view the parking lot under and mountain far across the bay. The room is small and not well isolated. The shower/tube has large window toward the bed. Almost on isolation both light and sound from the bathroom. Elevator is old and malfunctioning, not well maintained. Got in the elevator from first floor, it skipped all the destinations and directly went to the top floor (12) for no reason. People had to get off the elevator on the way down. It happened multiple times during my stay. House keeping, provided wrong coffee cup one day that does not match with cap and caused spill on my shirt. Valet parking is under staffing, always have to line up and wait.
Stayed 3 nights in Dec 2025

10/10 Excellent

sandeep, san Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel . We stayed there with our kids and enjoyed the breakfast and dinner at the hotel. Hilo is a small town with not much to do . The hotel is 30 minutes from the volcanos national park and 2-3 minutes from the downtown.
Stayed 3 nights in Dec 2025

8/10 Good

Lois, Mount Dora

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was very clean & the housekeeping staff did an excellent job every day. The view out of our balcony door was spectacular! The beds were uncomfortable & the shower never had hot water so I don’t feel that it was a great place to stay. The staff were all friendly & professional except in the restaurant where it felt unorganized.
The view from our balcony! Every Day!
Stayed 5 nights in Dec 2025

4/10 Poor

Satya

Stayed 3 nights in Dec 2025

2/10 Terrible

ANNAN

Travelled with family
Disliked: Staff & service
upon checked in, we had a very unpleasant experience that did not meet the level standards of your hotel. 1) When we checked in, we stood at the counter for 50 minutes, not counting the waiting time. From 18:45pm to 19:35pm, why was your front desk staff not efficient? You had someone who didn't know how to operate a computer at the front desk to check the room and ask colleagues and two supervisors twice for every operation. 2) As the later supervisor, Luke returned to the office for the first time and looked disdainful when asked one more question. Even though he was called out by the receptionist to operate later and I asked him to complain, he was impatient, lacked professional ethics, and did not match his title as a supervisor. 3) During our waiting period, a few people rushed up next to us. The gentleman at the front desk applied for room cards for them first. Isn't that First Come First Serve? Why are we asked to apologize and give Hawaiian Chocolate as gifts to them? Is it because my guest holds a Chinese passport? You have suspicions of discrimination, we have posted yesterday's feelings online for everyone to comment on and see how you have made a 'Christmas that we will never forget'! We have stayed at many hotels in the "Doubletree by Hilton" series, and even in Honolulu, we have never been treated like this. We will definitely file a complaint and have the public comment on this matter.
Stayed 2 nights in Dec 2025

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, amenities
The Staff was great! The Room and Wing we stayed in was very outdated. It was always a struggle to get hot water. They lost power for a couple hours one night which ok however the Security Lights we not working in the Stairwell leading to our room, very dangerous!
Stayed 8 nights in Dec 2025