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4.2 out of 5

"Beautiful outlook. Turtles swam right up to the waterfront of the hotel and could snorkel with them right there. WiFi good. Hotel food good. Pool good ... " More

By a verified traveller on Tue 24 Jul 2018

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Hotel Description

Grand Naniloa Hotel Hilo - a Doubletree by Hilton places you in the heart of Hilo, steps from Hamakua Coast and 4.5 km (2.8 mi) from University of Hawaii at Hilo. Highlights at this hotel include 2 bars/lounges, a golf course, and a restaurant.

LCD TVs with cable channels are featured in all 379 rooms, and you can enjoy free WiFi, free wired Internet, and coffee/tea makers. In-room dining is easy with amenities like refrigerators, microwaves, and room service. Safes, hair dryers, and phones are also available.

The restaurant, Sandalwood, is open for breakfast, lunch, and dinner. Enjoy the outdoor swimming pool, nightclub, and 24-hour fitness center as well as access to boat tours. 11,000 square feet (1022 square meters) of event facilities include a meeting room, and other business amenities include a business center. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 6 AM and 10 AM and on weekends between 7 AM and 11 AM. There's also the convenience of valet parking.

Attractions within a 30-minute drive of this 3.5-star Hilo hotel include Rainbow Falls and Hawaiian Paradise Park.

Room, 2 Queen Beds, Lanai, Ocean View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
NZ$169* Per night/room 11 Feb. - 12 Feb.

Room, 1 Queen Bed, Accessible, Ocean View (Mobility & Hearing, Roll-in Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Bathtub, Bay View (Mobility & Hearing, Bathtub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Non Smoking, Bay View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking, Bay View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Grand Naniloa Hotel Hilo - a Doubletree by Hilton ratings based on 9 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Everyone (8) Couples (1)
4 out of 5
The property was in great condition but the sun shade around pool and other areas was really lacking.

Posted by on 9 Sep. 2019

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4 out of 5
Ocean view balcony room. Bathroom needed upgrade but overall OK

Posted by on 3 Aug. 2018

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5 out of 5
Beautiful outlook. Turtles swam right up to the waterfront of the hotel and could snorkel with them right there. WiFi good. Hotel food good. Pool good. Valet service great. Overall a great experience.

Posted by , from Wellington, NZ on 24 Jul. 2018

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5 out of 5

Relaxing with stunning views

Pros: great snorkelling and swimming in harbour, close to town and airport and awesome views
We stayed at Grand Naniloa for just 1 night during our visit to the big island. We were surprised by how stunning the place was and the harbour views were amazing. Such an awesome place to just chill out and sit outside after a day of exploring the big island. Free parking was great due to being uncommon anywhere else on hawaii. The next day we were allowed to use facilities after check out right up until our flight at 5pm. New restaurant hula hula has some awesome dinner and breakfast.

Posted by , from New Zealand on 16 Nov. 2017

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4 out of 5

Wonderful location.

Great location, wonderful staff. Clean and modern rooms. The bed was not that comfortable. Resturant was expensive and cold, we sat in a area that got wet from the rain. However the food was very tasty.

Posted by , from Tasmania on 30 Oct. 2017

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4 out of 5

A great home-base for Big Island activities

Spacious room with a comfortable bed. Restaurant dinner offerings were like being at a function centre, and breakfast options would benefit from being updated on different days (breakfast became very repetitive), but the waffles should stay! Elevators were exceptionally slow and are shared by housekeeping, making the elevators even slower. Friendly and helpful staff. Close to Hilo Airport but virtually no airplane noise.

Posted by , from Sydney, Australia on 9 Aug. 2017

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5 out of 5

Great location, lovely hotel

Everything was great. Great spot friendly staff and updated hotel.

Posted by on 10 Jul. 2017

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4 out of 5

Nice hotel on a nice location

Pros: Rooms were nice and clean
Cons: The dining room menu and kitchen.
Location: Nice location not far from town.
Dining room experience was very disappointing. No printed menu available. Very limited choice of food. According dining room staff food was catered from outside source which was below standard.

Posted by , from Melbourne Australia on 17 May 2017

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3 out of 5

Nice Hotel but not four star.

Hotel as such is a beautiful place to stay. Some of service staff provided excellent service but some of the staff was below average. When i checked in, i had to move all my luggage myself to the room, given that i had a 2 year old child with me, i would have expected some sort of assistance but nothing was offered. Another area was of total disappointment was the food, I had the breakfast option included in my stay for 6 days, all 6 days they had the same menu, not even a bit was changed. The last day i dread so much to have breakfast i gave it a skip. They do not have fully operating kitchen, they only have buffet option, so if you would like to order something from the menu you cant do it. The only positive was an employee by name Abcde, she was exemplary on her service, hats off to her for really providing a positive vibe.

Posted by on 26 Mar. 2017

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About the Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Location 93 Banyan Dr, Hilo, HI 96720

Property Features

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness center. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 11,000 square feet (1022 square meters). A nightclub, a terrace, and tour/ticket assistance are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available. A complete renovation of Grand Naniloa Hotel Hilo - a Doubletree by Hilton was completed in 2017. Smoking is allowed in designated areas at this 3.5-star Hilo hotel.

  • 1 building
  • 379 guestrooms or units
  • 4 levels
  • 2 bars or lounges
  • 11,000 sq ft of conference space
  • 1022 sq m of conference space
  • Built in 1960
  • Dining venue
  • Nightclub
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave (on request)
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Hilo, HI (ITO-Hilo Intl.) (5.8 km / 3.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 air-conditioned accommodations with laptop-compatible safes and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Hilo hotel provides complimentary wired and wireless Internet access. 48-inch LCD televisions come with cable channels. Housekeeping is offered daily and microwaves can be requested.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Sandalwood - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 4 PM

Special check-in instructions:

If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation.

Guests arriving after 10 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 30.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is W 50540186.01.

  • Tax ID – W 50540186.01
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 30.00 per accommodation, per night

The resort fee includes:

  • Parking
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: USD 21.00 per person (approximately)
  • Self parking fee: USD 20.00 per day
  • Valet parking fee: USD 20 per day
  • Rollaway bed fee: USD 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilo Naniloa
  • Grand Naniloa Hotel Hilo
  • Hotel Naniloa
  • Hotel Naniloa Hilo
  • Naniloa
  • Naniloa Hilo
  • Naniloa Hilo Hotel
  • Naniloa Hotel
  • Naniloa Hotel Hilo
  • Hawaii Naniloa Hotel Hilo
  • Hi Naniloa Hotel Hilo
  • Hilo Naniloa Hotel Hawaii
  • Naniloa Volcanoes Hilo
  • Naniloa Volcanoes Hotel Hilo
  • Grand Naniloa Hilo
  • Grand Naniloa
  • Grand Naniloa Hotel Hilo Doubletree Hilton
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  • Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii
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  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel
  • Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hotel Hilo

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.co.nz/Hilo-Hotels-Grand-Naniloa-Hotel-Hilo---a-Doubletree-by-Hilton.h9924-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.