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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Seafront resort with 2 bars/lounges, near Coconut Island Park

Where to?

Dates

December 2025

January 2026

Outdoor pool, open 8:00 AM to 10:00 PM, pool cabanas (surcharge)

Junior Suite, 1 King Bed, Non Smoking, Oceanfront | Living area

Overview
Rooms
Location
Policies

Very good

Popular amenities

Air conditioning
Bar
Parking available
Room service

includes taxes & fees

21 Dec - 22 Dec

Explore the area

93 Banyan Dr, Hilo, HI, 96720

Place, Coconut Island Park
‪9 min walk‬
Place, Liliuokalani Park and Gardens
‪9 min walk‬
Place, Port of Hilo
‪3 min drive‬
Airport, Hilo, HI (ITO-Hilo Intl.)
‪6 min drive‬

Room options

In-room safe, desk, free cots/infant beds, free WiFi

Two Queen Room with Ocean View

Sleeps 4

Room, 1 King Bed, Non Smoking

Very good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

28 sq m
Mountain view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Non Smoking, Oceanfront

Excellent

Highlights

Separate sitting area

Air conditioning

Connecting rooms available

Free cots/infant beds

Kitchenette

Fridge

LCD TV

Sofa bed

69 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Non Smoking (with Soaker Tub)

Very good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Sofa bed

Separate bedroom

Private bathroom

51 sq m
1 bedroom
Ocean view
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Non Smoking

Very good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

28 sq m
Mountain view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Lanai, Oceanfront

Good

Highlights

Lanai

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

34 sq m
Ocean view
Sleeps 2
1 King Bed

Room, 1 King Bed, Non Smoking, Ocean View

Good

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

28 sq m
Ocean view
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Lanai, Oceanfront

Excellent

Highlights

Lanai

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

34 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 2 Queen Beds, Non Smoking, Ocean View

Excellent

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

28 sq m
Ocean view
Sleeps 4
2 Queen Beds

Room, 1 Queen Bed, Accessible, Oceanfront (Lanai Mobility&Hearing,Roll-in Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

31 sq m
Ocean view
Sleeps 2
1 Queen Bed

Room, 1 Queen Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Good

Highlights

Lanai

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

34 sq m
Ocean view
Sleeps 2
1 Queen Bed

Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Very good

Highlights

Lanai

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

34 sq m
Bay view
Sleeps 2
1 King Bed

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Air conditioning

Connecting rooms available

Free cots/infant beds

Fridge

LCD TV

Private bathroom

Eco-friendly toiletries

Hairdryer

34 sq m
Mountain view
Sleeps 2
1 King Bed

Accessible Queen Room with Tub Ocean Front

Sleeps 2

Accessible King Room with Tub Ocean Front

Sleeps 2

Accessible King Room with Shower

Sleeps 2

King Room with Lanai and Oceanfront

Sleeps 3

King Room with Ocean View

Sleeps 3

King Room

Sleeps 2

Two Queen Room

Sleeps 4

King Room with Bay View

Sleeps 2

Corner Ocean Front King Room(Balcony)

Sleeps 3

One Bedroom King Suite With Soaker Tub

Sleeps 2

Junior Ocean Front King Suite

Sleeps 3

2 QUEEN BEDS OCEANFRONT WITH LANAI

Sleeps 4

2 Queen Beds Oceanfront End Unit With Lanai

Sleeps 4

Oversized Two King Kamehameha Two Bedroom Suite

Sleeps 4

Accessible Queen Room with Roll In Shower Ocean Front

Sleeps 1

About the area

Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton places you in the centre of Hilo, within just a 10-minute stroll of Coconut Island Park and within 30 minutes of Port of Hilo. Highlights at this beachfront resort include 2 bars/lounges, a golf course and a restaurant. .The restaurant, Ka Lihikai Restaurant, is open for breakfast, lunch and dinner. Spend the day at the beach and enjoy the on-site outdoor swimming pool, 24-hour gym and pool cabanas. 11001 square feet (1022 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .With a stay at this Keaukaha resort, you'll be 2.7 km (1.7 mi) from Hilo Farmers Market and 3.1 km (1.9 mi) from Mokupapapa Discovery Center.

View more Resorts in Hilo

What's nearby

Naniloa Country Club - 2 min walk - 0.2 km
Coconut Island Park - 9 min walk - 0.8 km
Liliuokalani Park and Gardens - 9 min walk - 0.8 km
Bayfront Park - 19 min walk - 1.6 km
Port of Hilo - 3 min drive - 2.7 km

Getting around

Kailua-Kona, HI (KOA-Kona Intl.) - 93 min drive

Restaurants

‪Ken's House of Pancakes - ‬10 min walk
‪Verna's Drive In - ‬9 min walk
‪Hilo Bay Cafe - ‬10 min walk
‪Ka Lihikai - ‬4 min walk
‪Big Island Coffee Roasters - ‬9 min walk

About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Seafront resort with 2 bars/lounges, near Coconut Island Park

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers its guests a golf course, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this resort measures 11001 square feet (1022 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Grand Naniloa Hotel Hilo - a Doubletree by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Hilo resort.

1 building

379 guestrooms or units

4 levels

2 bars or lounges

11001 sq ft of conference space

1022 sq. m of conference space

Built in 1960

Cabanas by the pool (surcharge)

Poolside lounge chairs

Business facilities

Conference space

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Terrace

Garden

Outdoor picnic space

Gift shop

Fireplace in lobby

Television in lobby

Bellhop

Lift

Smoking in designated areas

Dining venue

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers 379 accommodations with laptop-compatible safes and a safe. 48-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Housekeeping is offered on a weekly basis and microwaves can be requested. Housekeeping is provided on a limited basis.

Similar properties

Pool
Parking included
Free WiFi
Restaurant

includes taxes & fees

7 Dec - 8 Dec

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Valet parking on site (USD 25 per night; includes in/out privileges)
Wheelchair-accessible parking and van parking available

Food and drink

Daily full breakfast available 6:30 AM to 10:30 AM for a fee
2 bars/lounges
A restaurant
Coffee and tea in common areas

Restaurants on site

Ka Lihikai Restaurant

Things to do

24-hour gym
9-hole golf course
Bicycle rentals
Boat tours
Fishing
Golf
Golf carts
Golf driving range
Helicopter/aeroplane tours
Kayaking
Outdoor pool
Pro golf shop
Rowing/canoeing
Sailing
Snorkelling
Surfing/bodyboarding
TV in common areas

Family friendly

In-room cot
In-room microwave
In-room refrigerator
Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Vending machine

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (weekly)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

11,001 square feet of conference space
Business centre
Computer station
Meeting room

Outdoors

Garden
On the bay
On the beach
Picnic area
Pool cabanas (surcharge)
Pool loungers
Terrace
Vegetable garden

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
4 accessible parking spaces
Braille/raised signage
Lift
Phone accessibility kit
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

1 building
100% renewable energy
4 floors
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 1960
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Fireplace in lobby
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

48-inch LCD TV with cable channels

Food and drink

Coffee/tea maker
Limited room service
Microwave
Refrigerator

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Eco-friendly toiletries
Energy-saving switches in guestrooms
Laptop-compatible safe
LED lighting
Mobile key entry
Phone
Recycling
Safe
Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age - 21

Check-out

Check-out before 11 AM

Contactless check-out

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 46.00 per accommodation, per night

The resort fee includes:

Additional inclusions
Business centre/computer access
Fitness centre access
In-room bottled water
In-room coffee
In-room safe
Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Valet parking fee: USD 25 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - W 50540186.01

This property accepts credit cards, debit cards and cash

Cashless transactions are available

This property uses solar energy, plus a grey water recycling system

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 8:00 AM to 10:00 PM
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilo Naniloa

Grand Naniloa Hotel Hilo

Hotel Naniloa

Hotel Naniloa Hilo

Naniloa

Naniloa Hilo

Naniloa Hilo Hotel

Naniloa Hotel

Naniloa Hotel Hilo

Hawaii Naniloa Hotel Hilo

Hi Naniloa Hotel Hilo

Hilo Naniloa Hotel Hawaii

Naniloa Volcanoes Hilo

Naniloa Volcanoes Hotel Hilo

Grand Naniloa Hilo

Grand Naniloa

Grand Naniloa Hotel Hilo Doubletree Hilton

Grand Naniloa Hotel Doubletree Hilton

Grand Naniloa Hilo Doubletree Hilton

Grand Naniloa Doubletree Hilton

Grand Naniloa Hotel Hilo - a DoubleTree By Hilton Hawaii

Hilo Naniloa Hotel

Grand Naniloa Hotel Hilo a Doubletree by Hilton

Grand Naniloa Hotel

Grand Naniloa Hotel Hilo a Doubletree by Hilton

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Hilo

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Resort Hilo

Frequently asked questions

What is the cancellation policy at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

As of 29 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Naniloa Hotel Hilo - a Doubletree by Hilton on 21 Dec 2025 start from NZ$360.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has valet parking with in/out privileges for USD 25 per night.

Are there any beaches close to Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

The closest beach to Grand Naniloa Hotel Hilo - a Doubletree by Hilton is Onekahakaha Beach Park (2.9 km).

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton have a pool?

Grand Naniloa Hotel Hilo - a Doubletree by Hilton has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 8:00 AM to 10:00 PM.

Is Grand Naniloa Hotel Hilo - a Doubletree by Hilton family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Grand Naniloa Hotel Hilo - a Doubletree by Hilton is a hit with families.

Does Grand Naniloa Hotel Hilo - a Doubletree by Hilton serve breakfast?

Yep, full breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, Grand Naniloa Hotel Hilo - a Doubletree by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, you can grab a meal at Grand Naniloa Hotel Hilo - a Doubletree by Hilton's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

No, only service animals are allowed.

Is there a golf course on site at Grand Naniloa Hotel Hilo - a Doubletree by Hilton?

Yep, Grand Naniloa Hotel Hilo - a Doubletree by Hilton has a 9-hole golf course. A golf driving range, golf carts and a golf pro shop are available.

Grand Naniloa Hotel Hilo - a Doubletree by Hilton Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

2/10 Terrible

yunjee

Travelled with family

30 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We arrived at the hotel at 3:30pm to check in and the room was not ready. Front desk staff said they will text me when the room is ready. I waited until 4:10.( check in time is 4:00pm). No one texted to tell me the room is ready. I went back to the front desk and found out that they had available rooms. The front desk staff was rude especially with his tone of voice. Makes me feel not respected. The facility was so old and not updated. Cleaning carts are transported in a guest elevator which was very uncomfortable. I feel like this is inn/motel level not the Hilton Hotel with over $300 per night. I was very disappointed. I don’t think I will recommend this hotel to anyone visiting in Hilo. I would rather pay less and stay at the inn/motel.

Stayed 1 night in Aug 2025

4/10 Poor

Hydra

29 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2025

2/10 Terrible

Wangkun

Travelled with family

28 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I have to say this double tree is the worst of the double tree brand. 1). There's only valet parking, no self parking. First day when I arrive the hotel, temporally parking outside the lobby, A valet told me I have to have valet parking. I asked what if I want to do self parking? He reply go parking on the street. So rude. 2). The carpet in the room is dirty, It smells very disgusting, especially during night. 3). Hotel fee is very expensive, $49 per day + tax, plus valet parking is $25 + tax. Think again before you book this. 4). Swimming pool is very tiny. probably child over 5 years old would feel it. 5). I did the valet parking because my car is rent. As far as I know the street parking outside the hotel is prohibited in the midnight. But I do see someone parking on the street overnight. Although Hawaii is generally safe, but on the street I saw some strange persons at night.

Stayed 5 nights in Aug 2025

2/10 Terrible

Henry, Honolulu

27 Aug 2025

Stayed 2 nights in Aug 2025

10/10 Excellent

Cody

26 Aug 2025

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Aug 2025

10/10 Excellent

Thelma

Travelled with family

25 Aug 2025

Liked: Cleanliness, staff & service

Disliked: Room comfort

Stayed 2 nights in Aug 2025

6/10 Okay

Darrah

24 Aug 2025

Stayed 1 night in Aug 2025

4/10 Poor

Nick

Travelled with family

23 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

The only thing I liked about this stay was the bed was very comfortable

Stayed 2 nights in Aug 2025

2/10 Terrible

Sheeba

Travelled with family

22 Aug 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2025

10/10 Excellent

Kia

Travelled with family

22 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Had a great stay! Beautiful location

Stayed 2 nights in Aug 2025

10/10 Excellent

Gregory

21 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Aug 2025

10/10 Excellent

Nandini

21 Aug 2025

Stayed 3 nights in Jul 2025

10/10 Excellent

Clayton

Travelled with family

20 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was easy. Staff was great

Stayed 1 night in Aug 2025

10/10 Excellent

Alexandra

20 Aug 2025

Stayed 1 night in Aug 2025

10/10 Excellent

Sung

Travelled with family

20 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 1 night in Aug 2025

10/10 Excellent

Raymond

Travelled with family

19 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

No regrets!!! Great place to stay in Hilo!

Super friendly staff. Always willing to assist us in any way. From Carlos making our check-in smooth to the Bar staff notably Nicole and Jay. I don't have the support staffs names but they were on top of making sure our needs were met!!! Kudos to the Valet team as well. Worth every $ we tipped them. Always smiling and lots of good energy.

Stayed 4 nights in Aug 2025

10/10 Excellent

Kathleen

Travelled with family

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Customer service is excellent. Love the cookies & complimentry drinks. Some areas need cleaning, such as the stairwells which we had to use because of elevator issues. The rooms were very comfortable but there was a few areas that need attention. The shower hose was very moldy.

Stayed 2 nights in Aug 2025

8/10 Good

Marie

17 Aug 2025

Stayed 2 nights in Aug 2025

8/10 Good

Myrna

Travelled with family

17 Aug 2025

Liked: Room comfort

Mixed Experience – Beautiful Views, but Check-In N

Mixed Experience – Beautiful Views, but Check-In Needs Work The check-in process was honestly terrible — there was always a line, and the system really needs improvement. That said, Luke was extremely helpful once I was finally assisted, and I appreciated his professionalism. I loved my room, especially the gorgeous view and wraparound deck. Falling asleep to the lights across the bay and watching ships leave was magical. Waking up to the most amazing sunrise made the stay feel special. However, I did find a roach in the room, which was disappointing. On top of that, my room key didn’t work, and instead of resolving the issue quickly, I was told I’d have to get back in the same long line again — frustrating. The staff in general didn’t come across as very friendly, which made the overall experience feel less welcoming. This place has a lot of potential because of the setting, but they really need to improve the check-in process and staff attentiveness to make the stay as great as the views.

Stayed 1 night in Aug 2025

2/10 Terrible

Scott

17 Aug 2025

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Away!

Waited 45 minutes to check in... Then was told the room I had booked was not available. Even though I had heard her try and upsell every person before me. The manager came out reluctantly and after about 20 minutes we got the room we had paid for. The staffing the restaurant and bar were great but the food... Not so much. Definitely stay somewhere else!

Stayed 1 night in Aug 2025

8/10 Good

Kathleen

Travelled with family

16 Aug 2025

Liked: Cleanliness, staff & service, amenities

Stayed 3 nights in Aug 2025

6/10 Okay

Heidi

Business traveller

15 Aug 2025

Liked: Staff & service, amenities

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

Stayed 3 nights in Aug 2025

2/10 Terrible

TAE SEOK

15 Aug 2025

Stayed 1 night in Aug 2025

8/10 Good

Terrence

14 Aug 2025

Liked: Staff & service, room comfort

Stayed 5 nights in Aug 2025

10/10 Excellent

Vanessa

14 Aug 2025

Stayed 1 night in Jun 2025

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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

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Room, 1 King Bed, Lanai, Oceanfront (Mobility & Hearing, Bathtub)

Highlights

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Room, 1 King Bed, Accessible (Mobility & Hearing, 3x3 Shower)

Highlights

Accessible Queen Room with Tub Ocean Front

View all photos for Accessible King Room with Tub Ocean Front

Accessible King Room with Tub Ocean Front

Accessible King Room with Shower

View all photos for King Room with Lanai and Oceanfront

King Room with Lanai and Oceanfront

View all photos for King Room with Ocean View

King Room with Ocean View

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King Room

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Two Queen Room

King Room with Bay View

View all photos for Corner Ocean Front King Room(Balcony)

Corner Ocean Front King Room(Balcony)

View all photos for One Bedroom King Suite With Soaker Tub

One Bedroom King Suite With Soaker Tub

View all photos for Junior Ocean Front King Suite

Junior Ocean Front King Suite

View all photos for 2 QUEEN BEDS OCEANFRONT WITH LANAI

2 QUEEN BEDS OCEANFRONT WITH LANAI

2 Queen Beds Oceanfront End Unit With Lanai

Oversized Two King Kamehameha Two Bedroom Suite

View all photos for Accessible Queen Room with Roll In Shower Ocean Front

Accessible Queen Room with Roll In Shower Ocean Front

About the area

Hilo

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About this property

Grand Naniloa Hotel Hilo - a Doubletree by Hilton

Similar properties

Hilo Hawaiian Hotel, Trademark Collection by Wyndham

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