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Trust Hotel

2.5 star property
Hotel with spa services, near Mazda Zoom-Zoom Stadium

Photo gallery for Trust Hotel

Restaurant
Lobby
Public bath
Exterior
Restaurant

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is NZ$84
31 Aug - 1 Sept

Explore the area

View map
1-14-10 Hikarimachi, Higashi Ward, Hiroshima, 7320052
  • Mazda Zoom-Zoom Stadium
    ‪11 min walk‬
  • Hiroshima Peace Memorial Park
    ‪3 min drive‬
  • Hiroshima Green Arena
    ‪4 min drive‬
  • Hiroshima (HIJ)
    ‪52 min drive‬

Room options

View all photos for Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

Male Dormitory Room with 1 Upper Bunk Bed - Non Smoking

7.8 out of 10
Good
(6 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
Separate bath and shower
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

Deluxe Double Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Lower Bunk Bed - Non-Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
Separate bath and shower
  • 2 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

Deluxe Male Dormitory Room with 1 Bed - Non-Smoking

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
Separate bath and shower
  • 6 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Non Smoking

Standard Single Room, Non Smoking

Standard Single Room, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Separate bath and shower
Hairdryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Male Dormitory Room with 1 Lower Bunk Bed - Non Smoking

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
Separate bath and shower
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Twin Room, Non Smoking

1 bedroom, down duvets, in-room safe, desk

Standard Twin Room, Non Smoking

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Private bathroom
2 bathrooms
  • 19 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

Deluxe Twin Room, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
  • 23 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

Female Dormitory Room with 1 Upper Bunk Bed - Non-Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
Separate bath and shower
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Non Smoking

Standard Double Room, Non Smoking

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
LCD TV
Separate bedroom
Blackout curtains
Down duvet
Bidet
Hairdryer
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

Hiroshima

Trust Hotel puts you in the centre of Hiroshima, 1.1 km (0.7 mi) from Mazda Zoom-Zoom Stadium and 2.6 km (1.6 mi) from Kamiyacho. Highlights at this hotel include in-room free WiFi and LCD TVs. .This hotel offers free WiFi in public areas, a 24-hour front desk and multilingual staff. Additionally, you'll find spa services and a microwave in a common area. There's also the convenience of limited parking. .With a stay at this Hiroshima City Centre hotel, you'll be 2.6 km (1.6 mi) from Hiroshima Castle and 2.8 km (1.7 mi) from Hiroshima Green Arena.

What's nearby

  • Mazda Zoom-Zoom Stadium - 11 min walk - 0.9 km
  • Hiroshima Peace Memorial Park - 3 min drive - 2.7 km
  • Hiroshima Green Arena - 4 min drive - 3.4 km
  • Atomic Bomb Dome - 4 min drive - 3.0 km
  • Hiroshima Peace Memorial Museum - 4 min drive - 3.0 km

Getting around

  • Hiroshima Station - 8 min walk
  • Matoba-cho Station - 12 min walk
  • Hiroshima (HIJ) - 55 min drive

Restaurants

  • ‪極旨処 三国団 - ‬2 min walk
  • ‪ルーパリ - ‬2 min walk
  • ‪とみまる - ‬1 min walk
  • ‪うまいもん個室居酒屋えんや - ‬2 min walk
  • ‪磯の坊 光町 - ‬2 min walk

About this property

Trust Hotel

Hotel with spa services, near Mazda Zoom-Zoom Stadium
As a guest of Trust Hotel, you'll find spa services, a vending machine, and multilingual staff. Public spaces have free WiFi. Trust Hotel also features a porter, a television in common area, and a lift.

Smoking is allowed in designated areas at this Hiroshima hotel.

  • 109 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Microwave in a common area
Trust Hotel offers 109 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature down duvets. 42-inch LCD televisions come with premium digital channels.

Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages. Public bath/onsen services include an indoor public bath.

Languages

English, Japanese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Limited on-site parking

Things to do

  • TV in common areas

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Front entrance ramp
  • Lift
  • Well-lit path to entrance

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laundry detergent
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

Guests will receive smart lock details
This property doesn't offer after-hours check-in

Access methods

Staffed front desk, smart lock

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 17 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 17 years old. Guests must contact this property in advance to reserve on-site parking. This property accepts American Express, Discover, Diners Club, JCB International and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

TRUST HOTEL Hotel
TRUST HOTEL Hiroshima
TRUST HOTEL Hotel Hiroshima

Frequently asked questions

What is the cancellation policy at Trust Hotel?

Trust Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Trust Hotel?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Trust Hotel on 31 Aug 2025 start from NZ$83.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Trust Hotel?

Onsite parking is limited.

Are there any beaches close to Trust Hotel?

The closest beach to Trust Hotel is Saka Bayside Beach (8.8 km).

Is there a spa on site at Trust Hotel?

There's no onsite spa, but this property does offer services like massages.

Is there a free airport shuttle available at Trust Hotel?

No, Trust Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Trust Hotel?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Trust Hotel?

No, pets are not allowed.

Trust Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 159 out of 310 reviews
Rating 8 - Good. 98 out of 310 reviews
Rating 6 - Okay. 33 out of 310 reviews
Rating 4 - Poor. 13 out of 310 reviews
Rating 2 - Terrible. 7 out of 310 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Stay

Nice that I had a tv and a lot of space in addition to the bed. The rooms are not fully soundproof but most people are out during the day. I also liked the bathhouse on the lower level. You even get pajamas during your stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Terumi

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trust the Trust hotel. Excellent everything including breakfast. Would definitely stay again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent capsule-style hotel within easy walking distance north of Hiroshima station; the semi-private cabin was decently sized, the shared facilities well maintained and the private bath on the basement floor was much appreciated (and tattoo friendly too).
Stayed 2 nights in Feb 2025

10/10 Excellent

Atiq Abdullah Assiddiq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world

10/10 Excellent

Mitch

Stayed 1 night in Jan 2025

2/10 Terrible

Win Ki Lucia

Booked this place online coz it looks like a good deal but ended up being a scam! Though online costs say everything is included, at check in they asked to charge extras like cleaning fee and if you don't pay they refused to let you check in. If it's not so late in the evening would have gone elsewhere but ended up paying more than 3 times the original price online and wasted lots of time and lost trust and this place! Also breakfast looks pretty good as to first but they are looking behind your back the whole time at what's supposed to be a buffet. Super unprofessional place, Definitely go somewhere else, this is the worst hotel in Japan and maybe even the whole world
Stayed 1 night in Dec 2024

10/10 Excellent

Jose Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superb

Probably the best hotel I stayed at during my month long trip in Japan. Clean, friendly staff, small room, good breakfast, close to the station.
Stayed 3 nights in Dec 2024

10/10 Excellent

Yukiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time there and every thing was excellent!!👍 keep up the good work and thank you for letting me stay at your hotel.
Stayed 1 night in Nov 2024

10/10 Excellent

Bobby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Enjoyed my stay, easy to find.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort

良い点は美味しいパン

部屋に入るとカーペットに水溜まり。 エアコンの調子が悪いとの事。 7月半ば、かなり暑いのでエアコンを付けない訳にはいかず、でも水がボタボタが落ち続け、なかなか寝付けず。 廊下を歩いていると、ポタッと冷たい物が頭に、、、廊下の空調の周りも水漏れの痕があり、赤くなっている部分も。 建物は綺麗な感じで、お掃除の方も良い方だったので残念。 それからフロントデスク。 チェックインを終えて、20分ほど経ってから質問したい事があったのでフロントデスクへ。 すると無人のフロントデスク(フロントの人がチェックインする時に顧客を確認するパソコンの前)に私のパスポートのコピーが、まだそのまま置いてありました。セキュリティ面は良くないと思いました。大事な個人情報です、誰にでも見れる所に不用心に置いてあるのは頂けないです。 しかもチェックインの時私のパスポートを確認したにも関わらず、"ooさんで合ってますか?"と全く違う人の名前を行ってきたのにはびっくりしました(性別も明らかに違うのに)。 唯一良い点は無料の朝食。 パンがすっごく美味しいです。
Stayed 2 nights in Jul 2024

10/10 Excellent

HUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walk from the station, approximately 10minutes. Convenient stores nearby and lots of food options near the station. I tried the capsule room and it was very roomy. I had a pleasant night as the other guests were also courteous and noise was kept minimal.
Stayed 1 night in May 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

KEAN HU

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We're family of 4 pax and really glad to stay at Trust Hotel. Good value, clean room, spacious (extended makeup space from shower/bath room) for a family of 4 pax, nice breakfast, not aware there's a hot spring in facility, definitely an extra value added :)

10/10 Excellent

edina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was a surprise as we didnt know it’s included in the room rate automatically. Sad thing is we didnt notice the onsen till day of check out. Would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Miguel, Corona

Liked: Cleanliness, staff & service, property conditions & facilities
Only two walking blocks from the train station. This is the neatest, cleanest, smelling good, Hotel in Japan. The bedsheets look so clean as if they where new.
Stayed 1 night in Oct 2023

4/10 Poor

Yin Yu

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Internet cafe with the private room is better than this hotel room. Doors are super goddamn loud and it doesn’t show that door in the pics. I feel very unsafe with the room because literally anyone can sneak in if I’m not there but they have CCTV at least at the hall way. Room is very dusty at the vent window.

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good base for a couple of days in Hiroshima. Just a 5 minute walk from the train station and the tour buses. Nice tidy simple hotel. Staff were really helpful especially when planning the day ahead.
Stayed 2 nights in Jul 2023

6/10 Okay

Morio

Travelled with family
Reasonably close to Hiroshima Station. And it's an easy walk to reach the hotel. It's perfectly fine for a short stay.
Stayed 1 night in Jul 2023

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities

Nice cabins but being ear plugs

The location was great - very close to the train station. The facilities were super clean and in nice condition. The staff were nice. I stayed in a cabin room with shared bathrooms. While everything was nice, the rooms had no soundproofing. I could hear people open and close their screens, snore, walking in the hall, rummaging through luggage, etc all night. Next time I stay, making sure I’d have comfy ear plugs
Stayed 1 night in Jul 2023

6/10 Okay

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

There has to be better places to stay

Sadly this is not the quietest capsule I've stayed in... the screens fail to keep the sound out...bathrooms are a trek from the room so if you've got to use them in the middle of the night be prepared to take a stroll... and finally lets talk about the neighborhood... if you want to be in the heart of the red light district this is the place to stay
Stayed 2 nights in Jun 2023