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JW Marriott Hotel & Suites Saigon

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for JW Marriott Hotel & Suites Saigon

3 restaurants, breakfast, lunch, dinner served; Italian cuisine
Lobby lounge
Meeting facility
View from property
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Bar
  • Parking included
  • Spa
The current price is NZ$316
includes taxes & fees
1 Aug - 2 Aug

Explore the area

Map
Corner Hai Ba Trung St & Le Duan Blvd, Ho Chi Minh City, 70000
  • Dong Khoi Street
    ‪3 min walk‬
  • Saigon Central Post Office
    ‪3 min walk‬
  • Ben Thanh Market
    ‪15 min walk‬
  • Ho Chi Minh City (SGN-Tan Son Nhat Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed | Living room

Deluxe Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

Deluxe Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, memory-foam beds, minibar, in-room safe

Executive Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

Executive Room, 2 Single Beds, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Corner

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Executive Room, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Living room

Junior Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 61 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Premium bedding, memory-foam beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
LCD TV
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

Executive Suite, 1 King Bed, Non Smoking | Living room

Executive Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchenette
Fridge
  • 106 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Ho Chi Minh City

A luxury stay in the heart of Ho Chi Minh City awaits you at JW Marriott Hotel & Suites Saigon. Within a short 5-minute stroll, you'll find Saigon Notre-Dame Basilica and Dong Khoi Street. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Spa by JW can include hot stone massages, Swedish massages, body wraps and body scrubs along with access to the sauna. The restaurant, Basilico, serves Italian cuisine and is open for breakfast, lunch and dinner. The Library is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour gym, sauna, kids' swimming pool and pool loungers. 19913 square feet (1850 square metres) of event facilities include 11 meeting rooms and a conference centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:00 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute walk of this 5-property class District 1 hotel include Saigon Central Post Office and Ho Chi Minh City Hall.

What's nearby

  • Dong Khoi Street - 3 min walk - 0.3 km
  • Saigon Central Post Office - 3 min walk - 0.3 km
  • Saigon Notre-Dame Basilica - 5 min walk - 0.5 km
  • Ben Thanh Market - 15 min walk - 1.3 km
  • War Remnants Museum - 17 min walk - 1.5 km

Getting around

  • Saigon Railway Station - 14 min drive
  • Ga Binh Trieu Station - 20 min drive
  • Tan Binh - Tan Son Nhat International Airport (SGN) - 23 min drive

Restaurants

  • ‪KUMHO ASIANA PLAZA cafe - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Club Lounge - Intercontinental Asiana Saigon - ‬2 min walk
  • ‪Market 39 - ‬2 min walk
  • ‪Kaffee Klatsch - ‬2 min walk

About this property

JW Marriott Hotel & Suites Saigon

Luxury hotel with 3 restaurants and full-service spa
JW Marriott Hotel & Suites Saigon offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 19913 square feet (1850 square metres) and includes a conference centre. A children's pool, a sauna, and spa services are also featured at the luxury JW Marriott Hotel & Suites Saigon. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Ho Chi Minh City hotel is smoke free.

  • 1 building
  • 260 guestrooms or units
  • 31 levels
  • 3 dining venues
  • Conference rooms
  • 19913 sq ft of conference space
  • 1850 sq. m of conference space
  • Built in 2009
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel & Suites Saigon offers 260 air-conditioned accommodations with iPod docking stations and DVD players. This accommodation offers separate sitting areas and includes desk chairs. Memory foam beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Accommodation at this 5-star hotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include minibars and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa by JW has 3 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, Vietnamese

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The Reverie Saigon

  • Pool
  • Spa
  • Kids pool
  • Parking included
4.8 out of 5, Exceptional, 1,012 reviews
The price is NZ$336
includes taxes & fees
31 July - 1 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: VND 27 for adults and VND 14 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Basilico
  • Market 39
  • The Library
  • Yu Chu

Things to do

  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool
  • Pilates classes
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Grocery/convenience store
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 11 meeting rooms
  • Conference centre (19,913 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Area rugs in room
  • Braille/raised signage
  • Hardwood flooring in room
  • Lift
  • Low-height electrical sockets in bathroom
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 100% renewable energy
  • 31 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Living plant wall
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • IPod dock
  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Free bottled water
  • Hob
  • Kitchenette
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Living room
  • Office
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from 2 May 2025 to 30 June 2025 (completion date subject to change). The following areas are affected:
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Hotel & Suites Saigon

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 1500000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately VND 27 for adults and from VND 14 for children
  • Airport shuttle fee: VND 89 per vehicle (one-way, maximum occupancy 2)
  • Rollaway bed fee: VND 1500000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property uses solar energy. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

InterContinental Asiana Residences
InterContinental Asiana Residences Apartment
InterContinental Asiana Residences Apartment Ho Chi Minh City
InterContinental Asiana Residences Ho Chi Minh City
Intercontinental Asiana Saigon Residences Hotel Ho Chi Minh City
InterContinental Saigon Residences Apartment Ho Chi Minh City
InterContinental Saigon Residences Apartment
InterContinental Saigon Residences Ho Chi Minh City
InterContinental Residences Saigon Aparthotel Ho Chi Minh City
InterContinental Residences Saigon Aparthotel
InterContinental Residences Saigon Ho Chi Minh City
InterContinental Saigon Residences
InterContinental Asiana Resin

Frequently asked questions

Is parking available at JW Marriott Hotel & Suites Saigon?

Yep, JW Marriott Hotel & Suites Saigon has a free self car park.

How much does it cost to stay at JW Marriott Hotel & Suites Saigon?

As of 1 Jul 2025, prices found for a 1-night stay for 2 adults at JW Marriott Hotel & Suites Saigon on 1 Aug 2025 start from NZ$316.39, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at JW Marriott Hotel & Suites Saigon?

Yep, Spa by JW is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does JW Marriott Hotel & Suites Saigon have a pool?

JW Marriott Hotel & Suites Saigon has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 9:00 PM.

What luxury perks are available at JW Marriott Hotel & Suites Saigon?

JW Marriott Hotel & Suites Saigon features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with memory foam beds, premium bedding and 24-hour room service.

What makes JW Marriott Hotel & Suites Saigon a romantic place to stay?

A hot tub and couples spa treatments, as well as memory foam beds in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Hotel & Suites Saigon.

Is JW Marriott Hotel & Suites Saigon family-friendly?

You bet! With amenities such as a children's pool and babysitting services, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Hotel & Suites Saigon is a hit with families.

Does JW Marriott Hotel & Suites Saigon serve breakfast?

Yeah, our guests adore the buffet breakfast here! Served daily from 6:00 AM to 10:30 AM, this is the place to fuel up for a big day full of adventure.

Is there a free airport shuttle available at JW Marriott Hotel & Suites Saigon?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at JW Marriott Hotel & Suites Saigon?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Hotel & Suites Saigon?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JW Marriott Hotel & Suites Saigon?

No, pets and service animals are not allowed.

JW Marriott Hotel & Suites Saigon Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 232 out of 305 reviews
Rating 8 - Good. 53 out of 305 reviews
Rating 6 - Okay. 9 out of 305 reviews
Rating 4 - Poor. 5 out of 305 reviews
Rating 2 - Terrible. 6 out of 305 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shridar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

MARTIN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Best of the Best! (No others can compare)

Fantastic facility with so many amenities! Staff was Ultra Professional, Personable and Service Oriented… If you’re coming to town, You Must Stay Here!
Stayed 4 nights in Mar 2025

10/10 Excellent

Yan Ni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Yun xi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

gaina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and Safe!
Stayed 3 nights in Dec 2024

2/10 Terrible

Mariana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Mar 2025

10/10 Excellent

Raynold

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, excellent staff
Stayed 2 nights in Feb 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , staff are friendly & speak good English
Stayed 4 nights in Feb 2025

10/10 Excellent

Milagros

Liked: Amenities
The buffets are excellent with multiple food choices. Rooms are incredibly clean. Service is definitely an A level. I would rate this hotel as five stars.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anh

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 2 nights in Feb 2025

10/10 Excellent

ALPHONZO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
JW brand never disappoints and the breakfast was fantastic. .
Stayed 2 nights in Feb 2025

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel. Clean spacious rooms. Staff were brilliant, nothing too much for them to organising transport or information about the city, bar staff even remembered what wine we liked each night. Breakfast has got to be one of the best I have had and only 20 dollars. Not the cheapest of hotels but still good value for money
Stayed 3 nights in Feb 2025

10/10 Excellent

Richie

Travelled with family and small children
Liked: Staff & service, amenities
Thanks for bringing my bag I forgot with passport to the airport! Amazing service!
Stayed 2 nights in Feb 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely beautiful hotel, in an amazing location. Highly recommended!
Stayed 2 nights in Feb 2025

10/10 Excellent

Carol

Stayed 3 nights in Feb 2025

10/10 Excellent

Jianguo

Stayed 1 night in Feb 2025

2/10 Terrible

Mitchell, Denver

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I'm a Platinum Marriott Bonvoy member, eligible for automatic upgrades. At the JW Marriott Saigon, I was invited to check in at the executive lounge. I'd paid my room charges in advance, & was still asked for an unreasonble amount of a deposit considering my Bonvoy status and my short stay. As I was leaving to go to my room, I was called back and told that, because I'd made the reservation on Expedia, I "did not qualify" for the upgrade or access to the lounge. Incredible! The rate was the same on Expedia as on the Marriott website. Even though I'm a Platinum member, I was 'disqualified' because I booked through Expedia. When I asked for a manager, one came online & confirmed what the reception person had said, 'disqualified'. I'd traveled over 30 hours from Indiana to Vietnam &, at 71 years of age, I was tired, frustrated, & embarrassed. I asked for the key to my standard room and I left. Later that day I submitted a complaine to Marriott online, but received no reply. I checked-out on 19 January, paid for laundry and room service I'd used which was not nearly close to the deposit taken on my VISA card. I was told the deposit would be credited back to my VISA card in 3 to 4 business days. Now 11 days since, and no credit to my card. 2 requests to fix this have led nowhere. Marriott has now lost a longtime customer. I'll use ACCOR hotels from now on for my 10~12 business trips a year to Asia.
Stayed 5 nights in Jan 2025

8/10 Good

Chimai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Vietnamese coffee served at breakfast has some rooms for improvement.
Stayed 3 nights in Jan 2025

10/10 Excellent

Hai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best view of down town saigon

Location is great to wander around the city.
Stayed 3 nights in Jan 2025

10/10 Excellent

Wai Wah Rudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ida, Willingboro

Liked: Amenities, property conditions & facilities
The hotel was clean, modern and the staff was friendly and helpful.
Stayed 5 nights in Jan 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2025

10/10 Excellent

CHRISTINE, Praha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient! Good breakfast & great services!
Stayed 2 nights in Jan 2025

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurants and convenient store right downstairs. Good location to everything. On the Apartment side which I recommend has its own kitchen and laundry machine which came in handy.
Stayed 5 nights in Jan 2025

8/10 Good

Linda

Travelled with partner
Liked: Cleanliness
I booked us into the JW suites/apartments rather than the hotel which is my mistake. The apartment we had was nice but lacked charm and some basic amenities. There wasn't any artwork on the walls. Just gray walls, gray furniture, gray floors. It was a very blank and drab space. We did have a balcony though and that was really nice. The kitchen did not have any towels, sponges, napkins, or soap so you can't wash or clean any of the dishes. When they brought up room service, they don't bring silverware so you have to use the silverware provided but there's no way to clean it up afterwards. I had to buy some disposable wash cloths in the store in the lobby. there is a lot within walking distance of this hotel. It's very centrally located. The staff was friendly and helpful though and all in all we had a nice stay.
Stayed 3 nights in Dec 2024