3.8 out of 5

"Always stay here in residence level this time had a room for the 9 nights but which was always traffic noisy. The Hotel failed to check my mini bar & ... " More

By a verified traveller on Mon 08 Jan 2018

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Hotel Description

A luxury stay in the heart of Ho Chi Minh City awaits you at New World Saigon Hotel. You'll find Zen Plaza and Ben Thanh Market nearby. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool.

LCD TVs with digital channels are featured in all 533 rooms, and you can enjoy free WiFi, free bottled water and safes. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include bathrobes, slippers and free toiletries. Additionally, hairdryers, phones and irons/ironing boards are available.

A day of pampering can include facials and body treatments. The restaurant, Dynasty Restaurant, is open for lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the fitness centre and sauna. Business travellers can take advantage of a conference centre, a business centre and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights near this 5-star Downtown Ho Chi Minh City hotel include September 23 Park and Tao Dan Park.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max
NZ$156 per night

Premier Suite, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Premier Suite Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Residence Club Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Residence Club Premier Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premier Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

New World Saigon Hotel ratings based on 11 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for New World Saigon Hotel

Everyone (10)
2 out of 5

Under renovation

Understand desperately needs renovation but still paying 5 star price for very tired room which was smaller and less comfortable than room across the road which was a quarter of price. Much better value in Vietnam

Posted by , from australian on 20 Mar. 2018

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4 out of 5

Nice Location but NOISEY

Pros: The location, Pool & Lounge area.
Cons: The pool service staff could be improved as the staff basically just walk around but fail to ask or look at you for what you may require.
Location: I appreciate the location there is also the Catwalk bar next door which provides live band after 9.30pm.
Always stay here in residence level this time had a room for the 9 nights but which was always traffic noisy. The Hotel failed to check my mini bar & charged me 3 days later for VND99,000 for a packet of chips & oreos, I can't believe it as it took 15minutes to check out & they didn't check the mini bar OR even ask me, very bad experience maybe staff need training. I will now look at another Hotel as I visit HCM regularly but need quieter room & better customer service.

Posted by , from Sydney Australia on 8 Jan. 2018

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Comment from Hotel Management

9 Jan. 2018 by David Wicker

Dear Ian, Thank you for taking the time to share your experience at our Hotel. We are very sorry to hear that we have not been able to meet your expectations during your recent visit, especially in regards to the hotel's noise and service which i can assure you now currently under review for improvement in the near future. We do hope you consider staying with us again. Best regards, David Wicker General Manager

4 out of 5

Great location

It’s getting a bit old dont like the old bath tub shower set up but great location and staff very efficient great gym and sauna facilities good pool

Posted by , from perth australis on 4 Jan. 2018

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Comment from Hotel Management

5 Jan. 2018 by David Wicker

Dear Ringo, Thank you for your positive comments about our great location, good facilities and our efficient staff. We are now in the process of planning for or upcoming renovation plan and take your comments on board. We look forward to welcoming you back again. Best regards, David Wicker General Manager

3 out of 5

Frequent Visitor HCM

Pros: Location is OK I'm a business traveller & it's central to my requirements.
Cons: Late Check out , The lobby music is very boring at times . The menu in the lower restaurant is a little expensive.
Location: Nearby is the plaza in walking distance & has the park across the road.
I have stayed at the New World often & has always been in the Residence Level with the additional services included breakfast, late check out etc of which I'm delighted & comfortable. On my last occasion they never had room for me & I received a standard type room without late checkout . Without being on the Residence level & receiving the additional benefits the New World is very much the same as any other 4 star. I will only ever stay there when the Residence Level & additional services are available to me.

Posted by , from Sydney on 22 Aug. 2017

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Comment from Hotel Management

30 Aug. 2017 by David Wicker

Dear Ian, Thank you for your comments regarding our hotel's location. We regret that our room arrangement did not meet your expectation due to lack of Club Floor rooms during your period stay. Your feedback about lobby music and restaurant menu have been noted and they were shared to concerned departments for improvement. We hope to be of service you again in the not so far future. Best regards, David Wicker General Manager

5 out of 5

Great hotel close to market and shops

Really impressed with this hotel - would def recommend to anyone

Posted by , from hobart tasmania australia on 20 Jul. 2017

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4 out of 5

Good Pleasant Experience

Pros: Location was very good for us . The ATM in the lobby was very handy. The breakfast was nice.
Cons: The cost for the restaurant food was to high however the meals were very well presented good quality.In room internet/WIFI is heartbreakingly slow.
Location: Walking distance to the shopping mall, cafes & across the road is a nice enough park for walk.
I elected to pay the extra & go up to the 14th Executive Floor. The room was reasonable size , a little dated however nice & clean . The staff on the 10th Executive floor were very polite, friendly , well spoken English & very informative.

Posted by on 26 Apr. 2017

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Comment from Hotel Management

29 Apr. 2017 by David Wicker

Dear valued customer, Thank you for staying with us and for leaving us your valuable feedback. We are glad that you enjoyed our location, ATM in the lobby, breakfast buffet and delighted to hear that you have a good time enjoying our Club Lounge benefits and service. We acknowledged your concern about food cost and in room internet. They were shared to concerned departments for improvement. We do hope to be of service you again. Best regards, David Wicker General Manager

4 out of 5

Nice hotel but to expensive

Nice hotel but to expensive in Center of city close to markets nice staff over priced

Posted by on 20 Feb. 2017

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4 out of 5

Good stay

We were only here for two nights, it was a good stay. Mai Linh taxi rank right outside the front door makes for easy traveling! Don't order cocktails at the pool bar, extremely overpriced and worst we've had in Vietnam. Other than that we had a good time.

Posted by , from NZ on 4 Sep. 2016

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3 out of 5
Great location but hotel rooms bit shabby and in need of refurbishment.

Posted by on 24 Apr. 2016

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5 out of 5

Great location with amazing breakfast

Cons: More sun chairs at the pool. Prices at the pool bar are ridiculous.
We stayed 4 nights at New World and really enjoyed it. We loved to relax at the pool (although it was sometimes a bit too crowded and not enough sun chairs) in the middle of this busy city. The location is really central. The rooms are clean and spacious (deluxe room) and overlook the city. The staff is really friendly and helpful. Great and big breakfast with lots of fresh products - just amazing.

Posted by , from Melbourne on 11 Jan. 2016

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Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Guestrooms

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

New World Saigon Hotel offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and A poolside bar. Public spaces have free WiFi and wired Internet. A business centre and a limo/town car service are available. Tour or ticket assistance, multilingual staff, and a garden are also featured at the luxury New World Saigon Hotel. A round-trip airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee. This 5-star Ho Chi Minh City hotel is smoke free.

  • 1 building
  • 533 guestrooms or units
  • 14 levels
  • 2 dining venues
  • 2 bars or lounges
  • Bar by the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • ATM
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Ho Chi Minh City (SGN-Tan Son Nhat Intl.)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

New World Saigon Hotel offers 533 forms of air-conditioned accommodation with minibars and a safe. 43-inch LCD televisions come with digital channels. Bathrooms include a bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Ho Chi Minh City hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:30 AM.

Dynasty Restaurant – This restaurant serves lunch and dinner.

Parkview Restaurant – This buffet restaurant serves breakfast, lunch and dinner. Open daily.

Whisper Bar & Lounge – On-site lobby lounge. Open daily.

Splash – This diner only serves dinner. A children's menu is available. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna and a fitness centre.

Spa Services

  • Number of treatment rooms 12
  • Body treatments
  • Facial treatments

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Airport transport is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: VND 480000 per person (approximately)
  • Airport shuttle fee: VND 1292500 per vehicle (one-way)
  • Valet parking fee: VND 250000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • New World Saigon Hotel Ho Chi Minh City
  • New World Saigon Hotel
  • New World Saigon Ho Chi Minh City
  • New World Saigon