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Four Points by Sheraton Houston West

3.5 star property
Suburban hotel with free local area shuttle and 24-hour business centre

Photo gallery for Four Points by Sheraton Houston West

Daily full breakfast (USD 10 per person)
BBQ/picnic Area
Reception
Exterior
Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Pet-friendly
  • Room service
  • Pool
  • 24/7 front desk
The current price is NZ$172
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
11191 Clay Rd, Houston, TX, 77041
  • Place, Baseball USA The Yard
    ‪3 min drive‬
  • Place, CityCentre
    ‪5 min drive‬
  • Place, Memorial City Mall
    ‪6 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Hypo-allergenic bedding
  • Sleeps 2
  • 1 King Bed

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About the area

Houston

At Four Points by Sheraton Houston West, you'll be 2.4 km (1.5 mi) from Baseball USA The Yard and 6.2 km (3.9 mi) from CityCentre. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, Clay Urban Kitchen, serves American cuisine and is open for breakfast, lunch and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with breakfast and lunch. 1350 square feet (125 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a seasonal outdoor swimming pool and coffee/tea in a common area. Full breakfast is available on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also free self parking, along with the convenience of a free area shuttle. .Sights within a 10-minute drive of this 3.5-property class Houston hotel include Memorial City Mall and Westheimer Road.

What's nearby

  • Baseball USA The Yard - 3 min drive - 2.6 km
  • CityCentre - 5 min drive - 6.7 km
  • Memorial Hermann Memorial City Medical Center - 6 min drive - 7.8 km
  • Memorial City Mall - 6 min drive - 8.2 km
  • Westheimer Road - 9 min drive - 12.7 km

Getting around

  • Houston Station - 20 min drive
  • George Bush Intercontinental Airport (IAH) - 28 min drive

Restaurants

  • ‪Tacos La Bala - ‬3 min drive
  • ‪McDonald's - ‬3 min walk
  • ‪Chick-fil-A - ‬3 min drive
  • ‪Tom N Toms - ‬20 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Four Points by Sheraton Houston West

Suburban hotel with free local area shuttle and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, 2 meeting rooms, and coworking spaces are available.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1350 square feet (125 square metres) and includes conference space. A seasonal outdoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Houston West. Self parking is free. A complete renovation of Four Points by Sheraton Houston West was completed in July 2022.

This 3.5-star Houston hotel is smoke free.

  • 1 building
  • 158 guestrooms or units
  • 5 levels
  • Conference rooms
  • 1350 sq ft of conference space
  • 125 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with iPod docking stations and a safe. Pillowtop beds feature down duvets. 49-inch LCD televisions come with premium cable channels, pay-per-view films and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,350 square feet of conference space
  • 2 meeting rooms
  • 24-hour business centre
  • Coworking space

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift (152 centimetre wide door)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (107 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 10 for adults and from USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus a one-off USD 30 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 19 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Carte Blanche and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The seasonal pool will open on 01 April and close on 17 November.
  • Pool access available from 7 AM to 10 PM
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Houston West?

Four Points by Sheraton Houston West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Houston West?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Houston West on 12 Oct 2025 start from NZ$172.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Houston West?

Yep, Four Points by Sheraton Houston West has a free self car park and free RV/bus/truck parking.

Does Four Points by Sheraton Houston West have a pool?

Four Points by Sheraton Houston West has a seasonal outdoor pool. The pool is open 7 AM to 10 PM (Seasonal outdoor pool open from April 01 to November 17).

What makes Four Points by Sheraton Houston West a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Four Points by Sheraton Houston West.

Is Four Points by Sheraton Houston West family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that Four Points by Sheraton Houston West is a hit with families.

Does Four Points by Sheraton Houston West serve breakfast?

Yeah, full breakfast is on offer weekdays from 6:00 AM to 9:00 AM and weekends from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Four Points by Sheraton Houston West?

No, Four Points by Sheraton Houston West does not offer an airport shuttle service.

Is there a bar or restaurant at Four Points by Sheraton Houston West?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Four Points by Sheraton Houston West?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Houston West?

Cats and dogs are welcome at Four Points by Sheraton Houston West, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 15 kg per pet.

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 296 out of 573 reviews
Rating 8 - Good. 144 out of 573 reviews
Rating 6 - Okay. 55 out of 573 reviews
Rating 4 - Poor. 36 out of 573 reviews
Rating 2 - Terrible. 42 out of 573 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.
Stayed 3 nights in Jun 2025

2/10 Terrible

Kelly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shayna

Travelled with family
Liked: Cleanliness, property conditions & facilities
I have no complaints, it was such a nice hotel. Quiet, clean, helpful and friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel for Houston!

I've stayed at this hotel many times and this time was great! Staff is always friendly and helpful. My room was clean and I didn't have any issues.
Stayed 5 nights in May 2025

8/10 Good

Chris

Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and courteous!!!
Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Ronald

Stayed 5 nights in Apr 2025

10/10 Excellent

Troyia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 2 nights in Mar 2025

2/10 Terrible

Tori

Stayed 2 nights in Jan 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Johntia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the bar/restaurant close extremely early.
Stayed 4 nights in Mar 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed - overall cleanliness is slipping

Ended up having to change rooms late in the 2nd day of my stay because the shower that had been reported that morning was still not repaired. Moved to the new room and got to work responding to day's email from not being in the office and didn't notice until late that the floor of the bathroom had not been mopped since at least the prior occupant's stay - as a guy, looking at an unclean black marble floor, you know what you're looking at. Needless to say, that's just poor and it was too late in the evening for me to change rooms again. I noticed after that that most of the surfaces (sink top, side tables, etc) had clearly not been wiped down in some time. Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal "hey - this is a mess." After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up. This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chassity

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!
Stayed 1 night in Mar 2025

6/10 Okay

Kevin

Stayed 1 night in Mar 2025

8/10 Good

Caesar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

2/10 Terrible

Basilio

Disliked: Cleanliness, staff & service, property conditions & facilities
The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.
Stayed 7 nights in Feb 2025

10/10 Excellent

Betty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Two weeks ago, we made a weekend reservation at this hotel, and our experience was absolutely wonderful! Rehab and the rest of the staff provided outstanding service, making us feel welcome and cared for. The hotel was peaceful and relaxing, and the cleanliness was impeccable. Everything about our stay exceeded our expectations. The only thing to keep in mind is that having a car is quite necessary to get around, as public transportation options in the area are limited. Other than that, it was a perfect stay!
Stayed 3 nights in Feb 2025

10/10 Excellent

Theodore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking and close to the highway and beltway. Local restaurants a few minutes away.
Stayed 4 nights in Feb 2025

10/10 Excellent

Susie

Stayed 3 nights in Feb 2025

10/10 Excellent

Tenicee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!
Stayed 3 nights in Feb 2025