6/10 Okay
Samuel
Business traveller
6 Aug 2025
Disliked: Cleanliness, property conditions & facilities
The hotel was right across the street from the Methodist Hospital in Willowbrook, which was great, since I was there to visit my mom in the hospital, and I was able to talk back and forth. It was almost a wee bit pricier than other hotels in the area, and with the Hilton brand, I expected to be comfortable and get good value for my dollars. But, I was disappointed.
First, the room smelled musty when you walked in the door. They really need to change the air filter on the HVAC more often. They may even need a mold inspection. So far, I haven’t become ill after staying, so knock on wood that I won’t. But, yeah. It was gross.
The room had not been well cleaned. I saw long hairs on the floor when I was taking off my shoes. So, it hadn’t even been swept. The shower had a cheap curtain that barely kept the water inside, and the linens were cheap and worn. The plumbing was in need of updating (seriously, I should not have to hold the handle down for 20 seconds to flush a toilet in a Hilton hotel). I might as well have paid Motel 6 prices, because that was the experience I got.
On the plus side, the front desk staff and restaurant staff were friendly. And, the area was nice. The quality of the room was terrible though, and it was enough to convince me never to book there again.
Samuel
Stayed 2 nights in Jul 2025