6/10 Okay
Krystal
Travelled with family
19 Feb 2024
Disliked: Cleanliness, room comfort
First, to get into the parking lot entrance is sometimes closed off. I’m not sure why they block the one entrance.
Second, the connection rooms which I was in not by choice was so thin that I heard everything that the people were talking through our door! I clearly heard their whole conversation clearly. They need to insulate better. I’ve never been to a hotel that the walls were that thin!
Third, the guests one floor up was jumping all hours of the night. We were there for a tournament and felt like they were going to come through the ceiling. We did not get a good night sleep.
Fourth, the house keeping one day came so late when we came back to room at 4 and when I asked to come back said we were leaving at 4:30 they said it was too late! The next day, they knocked on the door at 10 am n I asked to come back at 1. When we returned at 3:30 it was not cleaned. We had to shower n rest before leaving 5. They said they were going to be gone again! So we got towels for 2 days in a row!
Fifth, the breakfast waffle machine was broken our whole stay.
Lastly, I asked for late checkout. The front desk said they would charge $40 extra if I wanted until 1 pm.
We travel often and other places do give late checkout 1 without a fee. If late like 3 or 4pm try sometimes charge!
Krystal
Stayed 4 nights in Feb 2024