Best Western - accommodation in Hove

No parking as advertised. Staff were very casual - often sat on their phones on the sofa round the corner from the front desk. There was nowhere to hang the shower hose. It was just loose over the bath. They did fix it once I told them, but I would've expected it to have been addressed before my arrival. The windows were a bit broken and there was pigeon mess all over the sills. The view was very derelict. Overall it was ok for a place to lay my head on a work trip, but there's plenty of room for improvement. If the staff occupied their time by checking rooms/corridors for maintenance issues or cleaning rather than sitting on the somewhat dilapidated sofas in the lobby, they would do much better.

The room was clean, the staff were pleasant and the shower worked. Great location near the beach and buses. Good value The whole building needs love, but then the prices would go up a lot. An armchair in the room as the rooms are big would be nice Smoke smell was annoying but I guess this is only in certain rooms/areas. Get rid of the pool table and put in a communal seating area

Comfortable room with great view of ocean. Included breakfast was filling. Flat white from coffee machine was ok. Food in Thai restaurant was good.