See all properties
Save

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

5.0 star property

Photo gallery for Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

Outdoor pool, pool loungers
Property video
Separate bathtub and shower, deep-soaking bathtub, free toiletries
Property amenity
A beach cabana with white drapes, wooden furniture, and a view of palm trees and the ocean.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$900
includes taxes & fees
13 July - 14 July

Explore the area

View map
Carretera Garrafon, Vista Alegre KM 4.5, Mza 63, L8, SM8, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪1 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪2 min walk‬
  • Place, Mundaca House
    ‪6 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪89 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

Standard Room, 2 Double Beds, Balcony

8.0 out of 10
Very good
(3 reviews)
  • 26 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed, Balcony (Guest Room)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Balcony (Guest Room)

9.2 out of 10
Wonderful
(5 reviews)
  • 38 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

Deluxe Room, 2 Double Beds, Balcony, Ocean View (Guest Room)

  • Partial ocean view
  • 70 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Balcony, Oceanfront (Guest Room)

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

Separate bathtub and shower, deep-soaking bathtub, free toiletries

Deluxe Room, 1 King Bed, Balcony, Ocean View (Guest Room)

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 46 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Double Beds, Balcony

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 2 Double Beds, Balcony

9.0 out of 10
Wonderful
(2 reviews)
  • 68 sq m
  • 2 bedrooms
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Balcony

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed, Balcony

7.2 out of 10
Good
(5 reviews)
  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, Balcony, Oceanfront

Free minibar, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 68 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront

Grand Suite, 1 King Bed, Balcony, Oceanfront

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 94 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

Free minibar, in-room safe, blackout curtains, iron/ironing board

Suite, 1 King Bed, Ocean View (Duplex, Plunge Pool)

  • Ocean view
  • 96 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront

Presidential Suite, 1 King Bed, Balcony, Oceanfront

  • Ocean view
  • 138 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

Suite, 1 King Bed, Ocean View (Master Duplex, Plunge Pool)

  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Isla Mujeres

A luxury stay in Isla Mujeres awaits you at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive. You'll be 2.8 km (1.7 mi) from Punta Sur and 5.1 km (3.1 mi) from Isla Mujeres Ferry Terminal. Highlights at this all-inclusive hotel include 3 restaurants, 2 poolside bars and a full-service spa. .A day of pampering can include massages, body wraps and body scrubs along with access to the sauna and steam room. The restaurant, BOGA, serves international cuisine and is open for breakfast, lunch and dinner. The Breeze is the hotel's own bar. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a coffee shop/cafe. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this 5-property class Isla Mujeres hotel, you'll be 5.3 km (3.3 mi) from North Beach and 16.9 km (10.5 mi) from Ultramar Ferry Puerto Juárez.

What's nearby

  • Garrafon Natural Reef Park - 1 min walk - 0.1 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 2 min walk - 0.2 km
  • Mundaca House - 6 min walk - 0.6 km
  • Parque de los Suenos - 2 min drive - 1.4 km
  • Crayola House - 3 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Zaza Beach Club - ‬13 min walk
  • ‪Albatros Beach Club - ‬4 min walk
  • ‪Icebar - ‬10 min walk
  • ‪Mar Bella - ‬6 min walk
  • ‪La Casa del Tikinxic - ‬4 min walk

About this property

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities such as snorkelling and scuba diving.

Free breakfast is available daily. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive hotel also offers an outdoor pool, a fitness centre and a rooftop terrace. Free valet parking is available. A complete renovation of Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive was completed in August 2024.

This 5-star Isla Mujeres hotel is smoke free.

  • 109 guestrooms or units
  • 4 levels
  • 3 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • Conference rooms
  • Built in 2007
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive offers 109 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. A pillow menu is available. 47-inch Smart televisions come with premium satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and manicures and pedicures. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex and asexual (LGBTQ+) guests.

Similar properties

On the beach, white sand, sun-loungers, beach umbrellas
Privilege Aluxes Isla Mujeres Adults Only
Centro - Supmza 001
  • Pool
  • Spa pool
  • Breakfast included
  • Spa
4.6 out of 5, Wonderful, 1,465 reviews
The price is NZ$459
includes taxes & fees
14 July - 15 July
Privilege Aluxes Isla Mujeres Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site
  • Limited on-site valet parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 poolside bars
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • AlVento Beachclub
  • BOGA
  • Botanik
  • Seasalt
  • The Breeze

Things to do

  • Beach volleyball
  • Evening entertainment
  • Full-service spa
  • Gym
  • Kayaking
  • Outdoor pool
  • Scuba diving
  • Shopping
  • Snorkelling
  • TV in common areas
  • Water sports equipment

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (110 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 2007
  • Renovated entire property - August 2024
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 47-inch smart TV with premium cable/satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Isla Mujeres
Isla Mujeres All Inclusive
Isla Mujeres Palace Couples Only
Isla Mujeres Palace Couples Only All Inclusive Resort
Palace Couples Only All Inclusive Resort
Palace Resort Isla Mujeres
Isla Mujeres Palace Couples All Inclusive Resort
Isla Mujeres Palace Couples All Inclusive
Palace Couples All Inclusive
Isla Mujeres Palace Couples Only All Inclusive Resort

Frequently asked questions

What is the cancellation policy at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

As of 6 Jul 2026, prices found for a 1-night stay for 2 adults at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive on 13 Jul 2026 start from NZ$900, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yep, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive has free valet parking.

Are there any beaches close to Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yep, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is a short 9-minute walk from Shark Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find water sports equipment.

Is there a spa on site at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Yep, there is an onsite spa at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive have a pool?

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive have a waterslide?

No, there is no waterslide at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive, but Garrafon Natural Reef Park is a short 4-minute walk away.

What luxury perks are available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive features 2 poolside bars, a full-service spa and an outdoor pool. All guestrooms come with deep soaking tubs, 24-hour room service and free minibar items.

What makes Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive.

Is Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive family-friendly?

No, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive is an adults-only property.

Are there hot tubs in the rooms at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive serve breakfast?

Yeah, free buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

No, Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive?

No, only service animals are allowed.

Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 168 reviews
Rating 8 - Good. 28 out of 168 reviews
Rating 6 - Okay. 14 out of 168 reviews
Rating 4 - Poor. 6 out of 168 reviews
Rating 2 - Terrible. 4 out of 168 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Konul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay and experience.
Stayed 7 nights in Feb 2026
Verified

10/10 Excellent

Amanata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful resort
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely great property for your relaxing vacation. Food for an all inclusive is top notch. Rooms are great. Activities are lacking a bit, but for those looking to just relax, hard to imagine finding a better resort!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful hotel! They really treated us like royalty. The food was excellent, and the service was top-notch!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Carey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was modern and clean! Everything, and then some extras, made our stay very comfy.
Stayed 7 nights in Mar 2026
Verified

8/10 Good

Roy Ryan

Liked: Amenities, property conditions & facilities
Rooms and service were nice
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Sarina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and relaxing. The private ferry and welcome were excellent! Limited food selection, but good food. Definitely would be nice as a 2-3 night romantic getaway if you are already in Cancun.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Benny Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort, good food a few items not to my liking but overall very good “fantastic pizza at SeaSalt” extremely friendly staff with shout outs to Lizbeth, Liza at reception, Ivan life guard” great guy”, Claudia and Karen on the beach, Juan, Javier and Alajendro at Boca, Omar and Pablo at SeaSalt, Andrea and Floberto at the pool cafe and Diego the Manager. All made our trip special.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Laurie

Liked: Cleanliness, amenities, property conditions & facilities
Staff were great and the food was above our expectations!
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Tracy A

The hotel is beautiful! The pool and beach is wonderful and easy to find seats with shade. Staff all so attentive to all our needs. The food and drinks were delicious. The coffee shop with pastries as perfect for every afternoon treat!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and service is great food was very good.
Stayed 4 nights in Sep 2025
Verified

8/10 Good

Adam

Liked: Cleanliness, staff & service
Staff and the ocean
Stayed 3 nights in Feb 2026
Verified

6/10 Okay

Angela

Liked: Property conditions & facilities
The hotel is beautiful and in a great location. The rooms are very comfortable and well-appointed. Unfortunately, the hotel appeared under-staffed and service was terribly slow. The lack of top tier guest services was off-putting.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Phillip

Liked: Cleanliness, amenities, property conditions & facilities
The staff, the ambiance, the food, the beach, the town, and the spa!!! We loved the spa so much, we did it twice!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Efficient and friendly staff. Great vibe. Amazing food, lots of variety. A bit noisy in the afternoon when the tour boats come in but everything else about the visit made up for it.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Virginia

Liked: Cleanliness, property conditions & facilities
Everything was amazing the only bad thing is they don't have jacuzzis and the pools are not heated
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique dining options, Yucatan fusion.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
The room was new and beautiful. The staff was incredibly kind and helpful. We’ll definitely be back!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Steven Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Very friendly staff
Stayed 5 nights in Aug 2025
Verified

10/10 Excellent

Angela

Liked: Amenities
We absolutely loved staying here. The service was beyond exceptional…
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Edom

Disliked: Cleanliness, amenities
Not enough staff working - food is not worth the $. I’ve stayed at RIUs that were half the price and way better. Over priced and over rated
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Daniel DEAN

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was OK very small portions dominion at the downstairs restaurant did not have a very large selection same of the upstairs restaurant
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Marguerite

Liked: Cleanliness, staff & service, property conditions & facilities
Cristina the hostess was so kind and helpful throughout our stay. She is a real gem! Very clean hotel. Breakfast buffet had a variety of fresh fruit and natural yogurt, along with smoked salmon etc. Other breakfast items could be ordered from the menu. Lunch and dinner options were outstanding and good variety. We will be back again. Thanks for a wonderful vacation.
Stayed 5 nights in Jan 2026
Verified

8/10 Good

Raygan

Liked: Cleanliness, staff & service, property conditions & facilities
We got an ocean view room but could barely see the ocean so not great. The food was good at the restaurants but they all closed pretty early. We were really disappointed with the rooftop pool, bar and restaurant because they didn’t open until 6:00 in the evening! It was an infinity pool with a beautiful view of the ocean but who wants to spend the day up there if the restaurant and bar aren’t open? This hotel barely got 4 stars from me.
“Oceanview” room
“Oceanview” room
Rooftop pool
View from rooftop pool/restaurant
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would absolutely stay here again!!!
Stayed 7 nights in Nov 2024

More Destinations