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Krystal Ixtapa All Inclusive

3.0 star property

Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Property video
Restaurant
Superior Room, Sea View
Down duvets, in-room safe, desk, blackout curtains

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
The current price is NZ$301
includes taxes & fees
30 June - 1 July

Explore the area

View map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Standard King Room with Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard King Room with Garden View

  • Sleeps 2

View all photos for Superior King Room with Sea View

Down duvets, in-room safe, desk, blackout curtains

Superior King Room with Sea View

  • Sleeps 2

View all photos for King Room with Ocean View

Down duvets, in-room safe, desk, blackout curtains

King Room with Ocean View

  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.8 out of 10
Excellent
(8 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

7.8 out of 10
Good
(14 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down duvets, in-room safe, desk, blackout curtains

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(17 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(11 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Ixtapa

An all-inclusive stay in Ixtapa awaits you at Krystal Ixtapa All Inclusive. Within just a 10-minute stroll, you'll find El Palmar Beach and Delfiniti. Highlights at this beachfront resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Meeting rooms and conference space are among the business amenities offered. Other amenities include a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .Within a 20-minute drive of this 3-property class El Palomar resort, attractions include Zihuatanejo Bay and La Madera Beach.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Delfiniti - 7 min walk - 0.6 km
  • Magic World Aquapark - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 9 min walk - 0.8 km
  • Marina Ixtapa - 15 min walk - 1.3 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Soleiado's Restaurant - ‬2 min walk

About this property

Krystal Ixtapa All Inclusive

Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. This all-inclusive resort also offers a fitness centre and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Krystal Ixtapa All Inclusive offers 255 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Similar properties

Outdoor pool, pool umbrellas, pool loungers
Emporio Ixtapa - with Optional All Inclusive
El Palomar
  • On private beach
  • Pool
  • Spa pool
  • Spa
4.3 out of 5, Excellent, 1,099 reviews
The price is NZ$206
includes taxes & fees
30 June - 1 July
Emporio Ixtapa - with Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

What is the cancellation policy at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of 16 Jun 2026, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on 30 Jun 2026 start from NZ$301, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive has a free self car park.

Are there any beaches close to Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive is a short 4-minute walk from El Palmar Beach. Fun beach activities include jet skiing, snorkelling and scuba diving.

Is there a spa on site at Krystal Ixtapa All Inclusive?

Yep, there is an onsite spa at Krystal Ixtapa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Krystal Ixtapa All Inclusive have a pool?

Krystal Ixtapa All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9 AM to 8 PM.

Does Krystal Ixtapa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive features a full-service spa, an outdoor pool and 3 restaurants.

What makes Krystal Ixtapa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Ixtapa All Inclusive.

Is Krystal Ixtapa All Inclusive family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Krystal Ixtapa All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Ixtapa All Inclusive?

No, Krystal Ixtapa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive has 3 restaurants.

What time are check-in & check-out at Krystal Ixtapa All Inclusive?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Krystal Ixtapa All Inclusive?

No, pets are not allowed.

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 340 out of 1001 reviews
Rating 8 - Good. 300 out of 1001 reviews
Rating 6 - Okay. 166 out of 1001 reviews
Rating 4 - Poor. 96 out of 1001 reviews
Rating 2 - Terrible. 99 out of 1001 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility with great ocean view from our room. Breakfast buffet was delicious, Make sure to try the omelette bar.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, amenities, property conditions & facilities
Great service.!!!
Stayed 2 nights in Feb 2026
Verified

6/10 Okay

Julie

Liked: Cleanliness, staff & service
Great view from room. Lunch at beach was good. Breakfast was ok. Not a fan of dinner food. Staff was awesome. Pool and beach great. Not really much in way of activities staff at pool. I really liked the place, but just know to plan on eating dinner out for me anyway.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Steven John

Liked: Cleanliness, amenities, property conditions & facilities
Treated very well by all the staff at Krystal! Spent a full 2 weeks there and had a truly wonderful time! Kudo's to Rafael, Selene, (Both Concierges) and Jaime in the Buffet restaurant. everyday a smile and Spanish lessons with our coffee! Location is second to none by the way in Ixtapa. Right on one of the most beautiful beaches in the world!!! Steve and Colleen Lancaster
Stayed 14 nights in Jan 2026
Verified

6/10 Okay

Eujenio

Liked: Cleanliness, staff & service
Poor meals
Great view
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Dorothea

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Yesenia

Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Tommy

Disliked: Amenities
Nothing crazy there … No place on the pool .. food no good … It’s a 3 star max max max
Stayed 6 nights in Jan 2026
Verified

8/10 Good

Oscar

Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Jesus

Liked: Amenities
Really nice place to stay.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Stewart

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 3 nights in Jan 2025
Verified

6/10 Okay

Michael

Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Hugo Jazhiel

Liked: Cleanliness, staff & service, amenities
Excelentw
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025
Verified

4/10 Poor

Gordon

Disliked: Amenities
Love Ixtapa beach, stayed at this resort, the room view (king suite ocean front) was spectacular for sunsets on the lanai, the room was dated, no minibar, or robe & slippers. The food was not good, staff seemed put out to seat you and selection was poor. Some drinks were okay but no evening lobby bar to enjoy after suppers, just plastic cups from the one pool bar. If you are looking for any luxury this is not the resort to go to. Sandscapes and Barcelo were definitely better food and drink resorts… Happy traveling, live and learn.
Stayed 7 nights in Feb 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness
our housekeeper was great the room was always clean the staff was always polite and helpful. The biggest complaint was the elevators, they were the slowest elevators I have ever been on. an did not work most of the time the stairs were much quicker but not the most convenient.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025
Verified

2/10 Terrible

Gi

Disliked: Cleanliness, amenities, property conditions & facilities
The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have been going there for years, hotel staff are excellent.
Stayed 14 nights in Jan 2025
Verified

6/10 Okay

Alejandro

Disliked: Staff & service
.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025
Verified

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025