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Krystal Ixtapa All Inclusive

3.0 star property

Photo gallery for Krystal Ixtapa All Inclusive

Outdoor pool, open 9 AM to 8 PM, pool loungers
Property video
Superior Room, Sea View
Restaurant
Restaurant

Reviews

7.4 out of 10
Good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
The current price is NZ$345
includes taxes & fees
20 May - 21 May

Explore the area

View map
Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪3 min walk‬
  • Place, Delfiniti
    ‪7 min walk‬
  • Place, Marina Ixtapa
    ‪15 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪39 min drive‬

Room options

View all photos for Room Superior with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Superior Room, 1 King Bed, Sea View

Balcony view

Superior Room, 1 King Bed, Sea View

8.6 out of 10
Excellent
(7 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Garden View

Standard Room, Garden View

Standard Room, Garden View

8.0 out of 10
Very good
(21 reviews)
  • Garden view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, Sea View

Standard Room, Sea View

Standard Room, Sea View

8.0 out of 10
Very good
(24 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, Sea View

Superior Room, Sea View

Superior Room, Sea View

7.6 out of 10
Good
(13 reviews)
  • Sea view
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Non-Refundable Room

Down duvets, in-room safe, desk, blackout curtains

Standard Non-Refundable Room

9.4 out of 10
Exceptional
(3 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 2

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for King Ocean View

Beach/ocean view

King Ocean View

7.8 out of 10
Good
(16 reviews)
  • Ocean view
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Garden View

Down duvets, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed, Garden View

8.6 out of 10
Excellent
(10 reviews)
  • Garden view
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard with Garden View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Garden View

  • Garden view
  • 34 sq m
  • Sleeps 3

View all photos for Room Standard with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sea view
  • 34 sq m
  • Sleeps 3

View all photos for Room Superior with Sea View

Down duvets, in-room safe, desk, blackout curtains

Room Superior with Sea View

  • Sea view
  • 34 sq m
  • Sleeps 3

About the area

Ixtapa

An all-inclusive stay in Ixtapa awaits you at Krystal Ixtapa All Inclusive. Within just a 10-minute stroll, you'll find El Palmar Beach and Delfiniti. Highlights at this beachfront resort include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and hot tub. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site outdoor swimming pool and gym. Meeting rooms and conference space are among the business amenities offered. Other amenities include a children's swimming pool and a snack bar/deli. There's also the convenience of free self parking. .In the area of this 3-property class Ixtapa resort, you'll find La Ropa Beach.
View more Resorts in IxtapaOpens in a new window

What's nearby

  • El Palmar Beach - 3 min walk - 0.3 km
  • Delfiniti - 7 min walk - 0.6 km
  • Magic World Aquapark - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 9 min walk - 0.8 km
  • Marina Ixtapa - 15 min walk - 1.3 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 26 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬5 min walk
  • ‪Emilio's - ‬5 min walk
  • ‪Mini Super y Tacos La Calandria - ‬4 min walk
  • ‪Alex Sport Bar - ‬5 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬4 min walk

About this property

Krystal Ixtapa All Inclusive

Krystal Ixtapa All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa All Inclusive such as an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. This all-inclusive resort also offers a fitness centre and a garden. Self parking is free.

This 3-star Ixtapa resort is smoke free.

  • 1 building
  • 255 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
Krystal Ixtapa All Inclusive offers 255 accommodations with a safe and a hairdryer. Rooms open to balconies. Beds feature down duvets. Cable televisions are provided. Bathrooms include a shower and complimentary toiletries. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
The on-site spa has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

Similar properties

Outdoor pool, pool umbrellas, pool loungers
Emporio Ixtapa - with Optional All Inclusive
El Palomar
  • On private beach
  • Pool
  • Spa pool
  • Spa
4.3 out of 5, Excellent, 1,073 reviews
The price is NZ$217
includes taxes & fees
31 May - 1 June
Emporio Ixtapa - with Optional All Inclusive

Property amenities

Internet

  • Available in all rooms: Free internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • Lift

More

  • 1 building
  • 11 floors
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Towels provided

Entertainment

  • 27-inch TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 9 AM to 8 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal
Krystal Ixtapa Resort
Krystal Hotel Ixtapa
Krystal Ixtapa
Krystal Ixtapa Hotel Ixtapa
Nh Krystal Hotel Ixtapa
Nh Krystal Ixtapa
Nh Krystal Resort Ixtapa
Krystal Ixtapa Hotel
Krystal Ixtapa
Krystal Ixtapa Todo Incluido
Krystal Ixtapa All Inclusive Resort
Krystal Ixtapa All Inclusive Ixtapa
Krystal Ixtapa All Inclusive Resort Ixtapa
Krystal Ixtapa with optional All Inclusive

Frequently asked questions

What is the cancellation policy at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Krystal Ixtapa All Inclusive?

As of 2 May 2026, prices found for a 1-night stay for 2 adults at Krystal Ixtapa All Inclusive on 20 May 2026 start from NZ$345, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive has a free self car park.

Are there any beaches close to Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive is a short 4-minute walk from El Palmar Beach. Fun beach activities include jet skiing, snorkelling and scuba diving.

Is there a spa on site at Krystal Ixtapa All Inclusive?

Yep, there is an onsite spa at Krystal Ixtapa All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Krystal Ixtapa All Inclusive have a pool?

Krystal Ixtapa All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 9 AM to 8 PM.

Does Krystal Ixtapa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Krystal Ixtapa All Inclusive?

Krystal Ixtapa All Inclusive features a full-service spa, an outdoor pool and 3 restaurants.

What makes Krystal Ixtapa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Krystal Ixtapa All Inclusive.

Is Krystal Ixtapa All Inclusive family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as childcare services in the guestrooms, it's no surprise that Krystal Ixtapa All Inclusive is a hit with families.

Is there a free airport shuttle available at Krystal Ixtapa All Inclusive?

No, Krystal Ixtapa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Krystal Ixtapa All Inclusive?

Yep, Krystal Ixtapa All Inclusive has 3 restaurants.

What time are check-in & check-out at Krystal Ixtapa All Inclusive?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Krystal Ixtapa All Inclusive?

No, pets are not allowed.

Krystal Ixtapa All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 333 out of 1004 reviews
Rating 8 - Good. 304 out of 1004 reviews
Rating 6 - Okay. 170 out of 1004 reviews
Rating 4 - Poor. 99 out of 1004 reviews
Rating 2 - Terrible. 98 out of 1004 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jordan, Toronto

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very good ! Nice clean rooms, safe
Stayed 7 nights in Jan 2026

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
we didnt like the food.
Stayed 2 nights in Jan 2026

10/10 Excellent

john, manahawkin

Stayed 14 nights in Jan 2026

2/10 Terrible

Michael Jason

Disliked: Cleanliness, amenities, property conditions & facilities
Upon arriving to Ixtapa we were notified our luggage was left in Mexico City, not the hotels fault though. We arrived to a dirty room, the table was sticky and had not been cleaned. After after a horrible dinner, we went up to our room, the door lock would not let us in, someone was sent to look at it, after 40 mins in the hallway I wanted to speak to a manager, after telling him I was not impressed they changed us room, at 6 am my wife woke me up stating bugs where in the bed and she was bitten. we asked for a refund which we where given. I booked another hotel. Having stayed at Krystal Cancun and Krystal Los Cabo I chose Krystal Ixtapa as we had great experiences with this hotel before. I am extremely disappointed that the start of our trip was ruined to these experiences, sure they gave us a refund for 6 nights, not 7 as they still charged us to sleep with bugs. No offer of anything to make up for the poor experience we had, I felt the management could have handled this so much better, I expected more and now the Krystal has lost us as customers.
Stayed 7 nights in Jan 2026

2/10 Terrible

Gi

Disliked: Cleanliness, amenities, property conditions & facilities
The service at the Kristal hotel was terrible, the security staff and employees were no professional. Supposadly all inclusive, there was almost no food for lunch and dinner, the room was dirty. The show was karioke, was done by the client. The hotel was so expensive only for sleep. The hotel kristal will never be used again. The hotel advertising is theft.
Stayed 1 night in Jan 2026

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2026

8/10 Good

Oscar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was amazing with the ocean view, we got a two beds that were comfortable enough I just think it lacked on the bedsheets too light for my comfort and the hot water kept getting cold but other than that it was a very nice hotel and the staff were very friendly and helpful. I would definitely go back.
Stayed 3 nights in Jan 2026

10/10 Excellent

JORGE

Stayed 3 nights in Nov 2025

8/10 Good

Dorothea

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff and management were helpful to o address any issues.
Stayed 6 nights in Jan 2026

10/10 Excellent

Evelyn Lechuga

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place for the price. Breathtaking views from the ocean view room. Lots of amenities and great food. Our favorite was the mexican restaurant for dinner and the cevicheria during the day, tacos in the evening. The bartender Lorenzo was super friendly and served us delicious drinks, he always made sure that they tasted exactly like we wanted. You can order drinks at the beach as well, they just down serve food (only downside for me). Plenty of umbrellas and chairs at the beach, the beach is super clean! No seagrass what so ever. The other thing I enjoyed was that they have nortenos that you can hire on the beach and a flying kite parachute . Very cool experience over all. If you want to buy soveneirs there is a small market off the strip nearby.
Stayed 3 nights in Dec 2025

10/10 Excellent

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and the staff was super helpful and friendly
Stayed 2 nights in Jan 2026

10/10 Excellent

Abel

Travelled with family
Liked: Cleanliness, property conditions & facilities
Excelente comida. Muy limpio, todo el personal es muy amable especialmente la señorita Selene.
Stayed 3 nights in Dec 2025

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Bathroom didn’t work
Stayed 5 nights in Dec 2025

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
VIP members should have more privileges besides the "skipping the line in the bar" thing.
Stayed 4 nights in Dec 2025

8/10 Good

Raquel

Stayed 3 nights in Dec 2025

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The rooms were clean, the staff were very helpful and always kind. The food was good. The a la carte were good as well. Only thing was there weren't any chairs on the balcony and no face cloths
Stayed 14 nights in Nov 2025

10/10 Excellent

Vanessa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra experiencia en el Hotel Krystal fue excelente desde el primer día. Las instalaciones están limpias, cómodas y muy bien cuidadas. La alberca y las áreas comunes siempre están impecables, y la ubicación es perfecta para disfrutar de Ixtapa sin complicaciones. Queremos reconocer especialmente a Selene de conserje quien nos brindó una atención de primer nivel. Siempre estuvo atenta, con la mejor disposición, y hasta nos ayudó a reservar un restaurante que queríamos probar. Su servicio fue impecable y marcó una gran diferencia en nuestra estancia. También queremos agradecer al señor Casimiro, quien trabaja en Paseo por México. Nos encantó el toque personal que le dio a nuestra visita al compartir parte de su historia lleva 35 años trabajando en este lugar. Fue muy atento, nos recomendó bebidas nuevas y cuidó cada detalle. Su dedicación y calidez hicieron que nuestra experiencia fuera aún más especial. Llevamos nueve años hospedándonos en este hotel, y sin duda regresaríamos.
Stayed 2 nights in Nov 2025

10/10 Excellent

Yesenia

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The concierge team was very helpful and gentle.
Stayed 1 night in Nov 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

HARRY

Liked: Cleanliness, amenities, property conditions & facilities
The concierge department, Kayle, Selen, and Rafa get getting us checked in booking our VIP perks and in having fish that we caught while we were out fishing prepared by the kitchen with three different plates. Excellent job thank you.
Stayed 7 nights in Oct 2025

8/10 Good

gerardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 7 nights in Oct 2025

2/10 Terrible

Gricelda

Stayed 3 nights in Sep 2025

10/10 Excellent

Diana Laura

Travelled with family
Liked: Amenities
Personal amable y servicial, comida rica, instalaciones cómodas y muchos beneficios por reservar por Expedia
Stayed 2 nights in Sep 2025

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Eva

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The check in staff were terrible. They were unorganized and very rude. The concierge lady was super friendly and she gave me more information then the front desk lady.
Stayed 1 night in Jun 2025