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Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

4.0 star property

Photo gallery for Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Aerial view
Water park
Beach bar
Honeymoon Suite (Sun Club)
Body treatments, body wraps, body scrubs, facials

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
The current price is NZ$419
includes taxes & fees
3 June - 4 June

Explore the area

View map
Paseo de Ixtapa S/N Lote 3-A, Zihuatanejo, Ixtapa, GRO, 40880
  • Place, El Palmar Beach
    ‪7 min walk‬
  • Place, Delfiniti
    ‪10 min walk‬
  • Place, Marina Ixtapa
    ‪19 min walk‬
  • Airport, Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
    ‪38 min drive‬

Room options

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View

Deluxe Room, Ocean View

8.8 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, Partial Ocean View

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Room, Partial Ocean View

9.8 out of 10
Exceptional
(18 reviews)
  • Partial ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Connecting Rooms

Family Room, Connecting Rooms

Family Room, Connecting Rooms

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 5 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Ocean View (Sun Club)

Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Room, 2 Double Beds, Ocean View (Sun Club)

8.0 out of 10
Very good
(3 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, Oceanfront (Sun Club)

Premium bedding, down duvets, in-room safe, individually decorated

Family Suite, Oceanfront (Sun Club)

  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Connecting Rooms (Sun Club)

Premium bedding, down duvets, in-room safe, individually decorated

Family Room, Connecting Rooms (Sun Club)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 5 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Honeymoon Suite (Sun Club)

Premium bedding, down duvets, in-room safe, individually decorated

Honeymoon Suite (Sun Club)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Ixtapa

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive puts you in the heart of Ixtapa, connected to a shopping centre and within a 20-minute stroll of El Palmar Beach and Marina Ixtapa. Highlights at this all-inclusive property include 2 poolside bars, a full-service spa and a restaurant. .A day of pampering can include body wraps and mani/pedis. The buffet restaurant, Windows, serves international cuisine and is open for lunch and dinner. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach and enjoy the 2 outdoor tennis courts, outdoor swimming pool and gym. Other amenities include free Wi-Fi in public areas, a sauna and a conference centre. There's also the convenience of free self parking. .Places within a 15-minute drive of this 4-property class El Palomar property include Zihuatanejo Bay and Ixtapa Island.

What's nearby

  • Magic World Aquapark - 5 min walk - 0.5 km
  • El Palmar Beach - 7 min walk - 0.6 km
  • Magic World Aquatic Park - 7 min walk - 0.6 km
  • Delfiniti - 10 min walk - 0.9 km
  • Marina Ixtapa - 19 min walk - 1.6 km

Getting around

  • Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.) - 22 min drive

Restaurants

  • ‪Ruben's Hamburgers - ‬3 min walk
  • ‪Emilio's - ‬4 min walk
  • ‪Mini Super y Tacos La Calandria - ‬2 min walk
  • ‪Sr. Taco Grill - ‬3 min walk
  • ‪Chili Beans Restaurante Mexicano - ‬2 min walk

About this property

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive offers its guests a full-service spa, outdoor tennis courts, and a waterslide. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars, a beach bar and a bar/lounge. Public spaces have free WiFi.

A business centre and 4 meeting rooms are available. Event space at this property measures 1389 square feet (129 square metres) and includes a conference centre. An outdoor pool, a children's pool, and a fitness centre are also featured at the family-friendly Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive. Self parking is free.

This 4-star Ixtapa property is smoke free.

  • 1 building
  • 285 guestrooms or units
  • 11 levels
  • 2 bars by the pool
  • 1389 sq ft of conference space
  • 129 sq. m of conference space
  • Built in 1982
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Dining venue
  • Swim-up bar
Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive offers 285 accommodations with laptop-compatible safes and coffee/tea makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board. Cots/infant beds (complimentary) are also available.
Guests can indulge in a pampering treatment at the property's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

Similar properties

Aerial view
Las Brisas Ixtapa
Contamar
  • On private beach
  • Pool
  • Spa
  • All inclusive plans available
4.3 out of 5, Excellent, 1,650 reviews
The price is NZ$226
includes taxes & fees
28 June - 29 June
Las Brisas Ixtapa

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Bluewater Grill
  • Coco Cafe
  • Da Mario
  • Tamarindo Restaurant
  • Windows

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (1,389 square foot of space)

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Tile flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1982
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for golf tee times and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Ixtapa Sunscape
Pacifico Dorado
Sunscape Dorado
Sunscape Dorado Pacifico
Sunscape Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico Ixtapa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort
Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
Sunscape Dorado Pacifico Resort All Inclusive
Hotel Dorado Pacifico
Sunscape Dorado Pacifico Ixtapa Hotel Ixtapa
Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
Sunscape Dorado Pacifico All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort
Sunscape Dorado Pacifico Resort
Sunscape Dorado Pacifico Ixtapa
Sunscape Dorado Pacifico
Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa Ixtapa
Ixtapa Sunscape Dorado Pacifico Ixtapa Resort & Spa Hotel
Hotel Sunscape Dorado Pacifico Ixtapa Resort & Spa
Sunscape Dorado Pacifico Ixtapa Resort & Spa Ixtapa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort All Inclusive
Sunscape Dorado Pacifico Resort All Inclusive
Sunscape Dorado Pacifico Ixtapa All Inclusive
Sunscape Dorado Pacifico All Inclusive
Sunscape Dorado Pacifico Ixtapa Resort Spa
Sunscape Dorado Pacifico Ixtapa Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

As of 29 May 2026, prices found for a 1-night stay for 2 adults at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive on 3 Jun 2026 start from NZ$419, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Yep, Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Yep, Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive is a short 7-minute walk from El Palmar Beach. Fun beach activities include volleyball.

Is there a spa on site at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive have a pool?

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive features 2 poolside bars, a full-service spa and an outdoor pool.

What makes Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive a romantic place to stay?

Ocean-view dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive.

Is Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive is a hit with families.

Is there a free airport shuttle available at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

No, Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive?

There is a golf course next to Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive.

Sunscape Dorado Pacifico Ixtapa Resort & Spa - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 258 out of 689 reviews
Rating 8 - Good. 246 out of 689 reviews
Rating 6 - Okay. 107 out of 689 reviews
Rating 4 - Poor. 45 out of 689 reviews
Rating 2 - Terrible. 33 out of 689 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Laura

Liked: Cleanliness, amenities, property conditions & facilities
It was a great week Staff and resort worked hard It was clean
Stayed 7 nights in Feb 2026

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing
Stayed 2 nights in Feb 2026

10/10 Excellent

Margarita

Stayed 1 night in Dec 2025

10/10 Excellent

Dan

Stayed 7 nights in Jan 2026

10/10 Excellent

Roberto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent
Stayed 2 nights in Jan 2026

10/10 Excellent

Gerardo, Bolingbrook

Stayed 2 nights in Jan 2026

10/10 Excellent

Nick

Liked: Cleanliness, amenities, property conditions & facilities
It was very clean but i missed some small things like conditioner and skin lition..
Stayed 4 nights in Jan 2026

8/10 Good

Cristian

Stayed 3 nights in Jan 2026

10/10 Excellent

Janet

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing!! So attentive and very knowledgeable loved every second of it
Stayed 2 nights in Dec 2025

10/10 Excellent

armando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes very good
Stayed 3 nights in Dec 2025

4/10 Poor

Cliff

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff and clean rooms. Hotel is old and outdated. Pool is crowded and not so clean. This place is just okay at best.
Stayed 1 night in Nov 2025

2/10 Terrible

Carlos Roberto

Disliked: Cleanliness, staff & service, amenities
Terrible, no me dejaron acceder y hasta ahorita NO me reembolsaron mi dinero como ellos asseguraron.
Stayed 1 night in Nov 2025

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort had great staff!!! The staff was very attentive as soon as we stepped out of the taxi we were greeted by Richie after that we check in with Karla in the VIP area as Expedia customers we had exceptional service. Our concierge Oswaldo Diaz gave us excellent service and arranged a romantic dinner for us on the beach. We celebrated 30 years of marriage. We had our own personal waiter (Margarito) for two hours on the beach. He was wonderful and made us feel very comfortable. We ate at Da’ Mario two nights we had one of the best waiters Jose Luis Rogar. He went beyond and above from start to end. All the staff were friendly and attentive.
Show and Dinner
Romantic Dinner
Rows of Hammocks
Life guard and security making sure everyone is safe in the water
Stayed 5 nights in Oct 2025

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and very nice. Rooms were clean and cleaned everyday. They served food all day except for an hour between breakfast, lunch, and dinner to set things up. They served a variety of fruits, drinks, and main course meals and desserts. Walking distance from a pharmacy and local vendors.
Stayed 6 nights in Aug 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. We will be coming back for sure.
Stayed 2 nights in Jun 2025

6/10 Okay

Ismael Quintos

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
En general es bueno, las áreas limpias, las habitaciones son cómodas solo con algunos detalles de falta de mantenimiento, el acceso a la playa es muy cómodo y las albercas limpias, el personal se esmera en una buena atención. Los detalles en contra, si es temporada alta hay que hacer fila en los comedores, particularmente para desayunar en el buffet, la comida cumple, sin llegar a ser muy buena, el restaurante italiano es rico, pero la carta es muy limitada. Lo peor, el horario de las actividades, a las 5:00pm ya no hay actividades de juegos, tenis, etc. ya que a esa hora se van los animadores, la alberca la cierran a las 7:00pm, por lo cual después de ese horario no hay mucho que hacer para niños y jovenes. Para adultos solo el Bar.
Stayed 4 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
El staff muy hamable, el hotel es chico y muy comodo.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice the staff was great! Some areas from the outside needed some touch up. With all honesty I did not like the food at all, it was so bland I was expecting Mexican food but it was nothing like I expected it.
Stayed 4 nights in Feb 2025

2/10 Terrible

Ida L

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Save your money don’t stay here it was horrible customer service our room was leaking from the restroom roof and they didn’t want to change us rooms!! Also when I showered only cold water came out! The food was horrible as well!
Stayed 3 nights in Feb 2025

10/10 Excellent

agustin, laredo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay. Rooms were clean and the bed was very comfortable.
Stayed 1 night in Feb 2025

10/10 Excellent

TARA, Port Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in a perfect location. Easy quick walk to shopping, other restaurants, groceries. Everyone is so friendly and accommodating. The SunClub is a nice touch for selective drinks, snacks and seating. Raymundo and Simon at the swim up bar are the very best. Lots of activities and entertainment if you chose.
Stayed 7 nights in Feb 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Guillermo

Stayed 5 nights in Dec 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service
Upon arrival you are greeted with smiles and helpful staff to gather luggage and help you to check you in. English speaking friendly staff in the front of the hotel. Unfortunately you are then inundated with staff required to offer you specials and deals they offer through the hotel, and do not take “no” for an answer easily. Throughout the rest of your stay anytime you walk through the front to the elevator to get to your room, you will be offered deals and promotions. This gets very tiresome over a weeks time. The hotel itself is dated and was constantly being under repair in various spaces throughout the hallways and ceilings. The amazing part about this hotel is the staff and food. I am vegan and was worried about not having choices during my weeks stay, But I had nothing to worry about. The chefs prepared special breakfast, and dinners for me everyday upon request. The food was always fresh and delicious. Served with love and care. The staff there was amazing and I’d love to give a shout out to the people who made an impact during our stay. Arturo - made sure I had vegan dinner every night Héctor- food server always knew I wanted white wine Leonides- attentive server always had our table and food ready Alejandro- serve drinks poolside with Grace Sergio- english-speaking friendly helped out with ATM confusion Alicia - super friendly and always helped us in the morning with breakfast Yessica - amazing energetic tour guide for bicycles Henry- super fun activity director
Stayed 7 nights in Aug 2024