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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property
Riverwalk hotel with 2 restaurants and bars/lounges

Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
2 restaurants, breakfast, dinner served; American cuisine
Point of interest
Outdoor pool, open 6 AM to 10:00 PM, free pool cabanas, pool loungers
Front of property – evening/night

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$256
includes taxes & fees
18 Jan - 19 Jan

Explore the area

View map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Florida Theatre
    ‪11 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 2 Double Beds (Riverfront)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Sofa bed
  • 21 sq m
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Studio, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed, River View

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Premium bedding
  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
LCD TV
Separate bedroom
Blackout curtains
Premium bedding
  • 28 sq m
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Accessible

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 King Bed (Riverfront)

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Room, 1 Queen Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
LCD TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Double Beds

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Exterior

Homewood Suites by Hilton Jacksonville Downtown-Southbank

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  • Pool
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4.3 out of 5, Excellent, 771 reviews
The price is NZ$256
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15 Jan - 16 Jan
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About the area

Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront puts you in the centre of Jacksonville, 1.6 km (1 mi) from Jacksonville Museum of Modern Art and 2.6 km (1.6 mi) from VyStar Veterans Memorial Arena. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, St. Johns Provision Co., serves American cuisine and is open for breakfast and dinner. For a drink, you can stop by the hotel's own poolside bar. Enjoy the 24-hour gym, free pool cabanas and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of valet parking. .With a stay at this 4-property class Downtown Jacksonville hotel, you'll be 3 km (1.8 mi) from Daily's Place and 3.6 km (2.2 mi) from EverBank Stadium.

What's nearby

  • Florida Theatre - 11 min walk - 0.9 km
  • Times-Union Center for the Performing Arts - 12 min walk - 1.1 km
  • VyStar Veterans Memorial Arena - 3 min drive - 2.0 km
  • Daily's Place - 3 min drive - 2.7 km
  • EverBank Stadium - 4 min drive - 3.3 km

Getting around

  • Riverplace Station - 3 min walk
  • Jacksonville Station - 11 min drive
  • Jacksonville International Airport (JAX) - 21 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬2 min walk
  • ‪Shor Seafood Grill & Tavern - ‬15 min walk
  • ‪The Southern Grill - ‬3 min walk
  • ‪Tidbits - ‬9 min walk
  • ‪Sake House - ‬4 min walk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

Riverwalk hotel with 2 restaurants and bars/lounges
DoubleTree by Hilton Hotel Jacksonville Riverfront offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 19 meeting rooms are available. Event space at this hotel measures 12000 square feet (1115 square metres) and includes conference space. A terrace, a vending machine, and multilingual staff are also featured at DoubleTree by Hilton Hotel Jacksonville Riverfront. For a fee, parking is available.

This 4-star Jacksonville hotel is smoke free.

  • 293 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 2 bars or lounges
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Built in 2015
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided once per stay.

Similar properties

Exterior
Hyatt Regency Jacksonville
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,431 reviews
The price is NZ$321
includes taxes & fees
31 Jan - 1 Feb
Hyatt Regency Jacksonville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet (75 centimetre high)
  • Lift (105 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per pet, per stay (maximum USD 99 per stay)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 19.95 for adults and from USD 11.00 for children
  • Covered self-parking fee: USD 22.00 per day (in/out privileges)
  • Valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD99 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6 AM to 10:00 PM
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel Jacksonville Riverfront?

DoubleTree by Hilton Hotel Jacksonville Riverfront offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel Jacksonville Riverfront?

As of 7 Jan 2026, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel Jacksonville Riverfront on 18 Jan 2026 start from NZ$255.90, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Yep, DoubleTree by Hilton Hotel Jacksonville Riverfront has a covered self car park with in/out privileges for USD 22.00 per day. A self car park is also available, for a fee.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront have a pool?

Yep, and guests recommend it! DoubleTree by Hilton Hotel Jacksonville Riverfront has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 6 AM to 10:00 PM.

What luxury perks are available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool, free pool cabanas and 2 restaurants.

What makes DoubleTree by Hilton Hotel Jacksonville Riverfront a romantic place to stay?

Pool-view dining and a champagne service, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at DoubleTree by Hilton Hotel Jacksonville Riverfront.

Is DoubleTree by Hilton Hotel Jacksonville Riverfront family-friendly?

You bet! With amenities such as children's meals, a corner/local shop and an outdoor pool, it's no surprise that DoubleTree by Hilton Hotel Jacksonville Riverfront is a hit with families.

Does DoubleTree by Hilton Hotel Jacksonville Riverfront serve breakfast?

Yep, buffet breakfast is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel Jacksonville Riverfront?

No, DoubleTree by Hilton Hotel Jacksonville Riverfront does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Hotel Jacksonville Riverfront?

Check-in begins at 4 PM. Check-out time is 11 AM.

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 486 out of 1550 reviews
Rating 8 - Good. 259 out of 1550 reviews
Rating 6 - Okay. 336 out of 1550 reviews
Rating 4 - Poor. 219 out of 1550 reviews
Rating 2 - Terrible. 250 out of 1550 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and all the staff was friendly and helpful
Stayed 3 nights in Oct 2025

10/10 Excellent

Gary

Business traveller
Liked: Staff & service, room comfort
Beautiful River View.
Stayed 1 night in Oct 2025

10/10 Excellent

Christina

Stayed 2 nights in Jul 2025

8/10 Good

Sylvia

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Although property is old with outdated furnishings, the staff was efficient and the rooms were clean with comfortable bedding. It's a good location for a pre-game night or two.
Stayed 2 nights in Oct 2025

6/10 Okay

Edward

Travelled with partner
I was charged twice for the room. Once through Expedia and the other on my Amex card!!!
Stayed 2 nights in Oct 2025

10/10 Excellent

Lucious

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Oct 2025

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking was a breeze staff friendly and hotel was great place when going to see a football game , took the water taxi right in back of hotel . Great walking .
Stayed 2 nights in Oct 2025

8/10 Good

Beth

Liked: Cleanliness, staff & service, room comfort
No refrigerator or microwave in room. Air conditioner vents had dust on them..
Stayed 1 night in Oct 2025

2/10 Terrible

Faro

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was terrible. Sink was clogged, shower head falling off, carpet filthy. Don’t stay here.
Stayed 1 night in Oct 2025

2/10 Terrible

Malena

Stayed 2 nights in Sep 2025

10/10 Excellent

Leandre Sayzjhon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

10/10 Excellent

Kedron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Sep 2025

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

DIANE

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
All staff I encountered were helpful, professional, pleasant. Valet Nathaniel, especially helpful. Housekeeping Ezzy exceptional. No directories or information about facilities, amenities. Even in today’s high-tech world, paper maps, information about local services (restaurants gas stations, convenience, stores, etc) needed. (I had problems with my cell phone and could not get information.) Cost of parking for guests unreasonable Rust on the lamp base, bathtub interior, peeling, fixtures- dirty with hard water stains Towels not available in pool area Pool area needs paint. Fish water features need paint and cleaning.
Black mold, needs paint
Needs paint
Stayed 3 nights in Sep 2025

4/10 Poor

David

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room had broken clock, broken phone, damaged and sticking room door. I searched 2 queen beds and my room had 2 double beds. Hotel did not acknowledge gold honors member status / perks. Self parking was an additional $22/day.
Stayed 2 nights in Sep 2025

2/10 Terrible

Calvin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t bother staying

Hot water did not work in first room asked to get another front desk said maintenance was coming but he took and hr. Before they gave me another room with hold and mildew. On sink and shower
Stayed 1 night in Sep 2025

10/10 Excellent

Diana

Stayed 2 nights in Jul 2025

10/10 Excellent

Toi

Stayed 1 night in Sep 2025

2/10 Terrible

Daina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I hate to leave reviews like this but I truly wish I saw more reviews about these issues before booking. I booked a 2 night stay here for my boyfriends birthday & was so excited to have a river front view. As SOON as we walked out the elevator I said to him, these floors are really really dirty, I mean not just spills and stains but trash & dust I was immediately nervous. Our room is at the very end of the hall & we are passing all the doors like okay this hotel is very old, you can tell by how the doors look. I open the door to our room & my heart just dropped. The carpet was so old & dirty, stains on all the furniture, the microwave was yellow and dirty (supposed to be white) & the bathroom was literally like a hole in the wall, I dont even know any other way to explain it, we both said there is no way we are putting our feet on that shower floor. We were booked 2 nights but after about 20 minutes in the room we booked a different hotel & checked out. Went to the front desk where I JUST checked in 20 minutes earlier mind you & there's no "oh no, why are we checking out?" "Was something not right with the room" nope , the only thing she said is. "The room you booked is nonrefundable", no concern about me just checking in with her 20 minutes ago & now leaving. Really really gives Hilton a bad look, especially being a member. I wish I took pictures but y'all I just wanted to get out of that room as soon as possible. There was absolutely nothing okay about it, except the view.
Stayed 2 nights in Sep 2025

2/10 Terrible

Tanisha

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms looked nothing like on the website. Also the Tom’s are very out dated and the front desk is not friendly!!
Stayed 3 nights in Aug 2025

2/10 Terrible

Lutria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were horrible
Stayed 2 nights in Sep 2025

2/10 Terrible

Nicole

Stayed 1 night in Sep 2025

4/10 Poor

jon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Construction and noise was not mentioned during original booking. Rooms look like 1980's era Carpet pattern worn out in areas most traveled to the point of pattern not visible any longer. The did have nice linen.
Stayed 4 nights in Sep 2025

10/10 Excellent

Elizabeth

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and quit
Stayed 2 nights in Sep 2025

10/10 Excellent

Tabitha, Plant City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing.
Stayed 2 nights in Sep 2025