2/10 Terrible
Nena B.
24 Apr 2025
Bugs and Bad Communication
Please thoroughly read this review before booking. I booked four nights here but didn’t stay due to a bug in the bedding and bad communication.Check-in was stressful, the code provided didn’t work and when after attempting to call the host, they told us they would only text. Took us 20 mins to unlock the property.Upon checking one of the beds, we found a live bug in between the sheets. Since the mite-like insect was found in the bedding we were worried about bedbugs or worse. We didn't want to get bit or an infestation spreading to our luggage.Again, we contacted the property manager with repeated phone calls, a voicemail, and messages including photos and video of the insect. We were left to find new accommodations last minute after a long day of travel. They didn’t get back to us until the next day after we got Vrbo support involved. They failed to demonstrate understanding or accountability, only offering a refund of only two nights, despite the fact we weren't able to stay at all due to health and safety concerns. Since explaining that such a resolution is unacceptable, the property manager has stopped communicating choosing to leave the matter unresolved.Also worth mentioning the hallway mirror is cracked, another potential safety concern.Many other stays available in Jacksonville Beach and I recommend considering those instead of risking the experience we had.
Nena B.
Stayed 4 nights in Apr 2025