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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property
Riverwalk hotel with fitness centre and 24-hour business centre

Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Bar (on property)
Outdoor wedding area
Room, 2 Queen Beds, Pool View
Premium bedding, down duvets, pillow-top beds, in-room safe
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$226
includes taxes & fees
26 Jan - 27 Jan

Explore the area

View map
1515 Prudential Dr, Jacksonville, FL, 32207
  • Place, Baptist Medical Center Jacksonville
    ‪13 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • Place, EverBank Stadium
    ‪5 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪24 min drive‬

Room options

King Room with Pool View

  • Sleeps 2

Two Queen Room with Pool View

  • Sleeps 4

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(115 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Separate bedroom
  • 74 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • River view

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, Pool View

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • River view

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(73 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.4 out of 10
Good
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • River view

Two Queen Room

  • Sleeps 4

Room with Partial River View

  • Sleeps 2

One Bedroom Junior Suite with View with Partial Water View

  • Sleeps 4

King Room with Partial St. Johns River View

  • Sleeps 2

King Room

  • Sleeps 2

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 Queen Bed, River View

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed
  • River view

Executive Suite

  • Sleeps 4

Governors Suite

  • Sleeps 4

View all photos for Room, 1 King Bed, River View (Mobility Accessible, Tub)

Premium bedding, down duvets, pillow-top beds, in-room safe

Room, 1 King Bed, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Down duvet
Pillow-top bed
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • River view

Guest Room, 2 Queen, St. Johns River View

  • Sleeps 4

Poolside Cabana Suite, 1 Bedroom Larger Suite, King Or Queen

  • Sleeps 6

Poolside Cabana Suite, 1 Bedroom Larger Suite, 1 King, Pool

  • Sleeps 4

Presidential Suite, 2 Bedroom Presidential Suite, Top Floor

  • Sleeps 6

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Exterior

Homewood Suites by Hilton Jacksonville Downtown-Southbank

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4.3 out of 5, Excellent, 779 reviews
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29 Jan - 30 Jan
Homewood Suites by Hilton Jacksonville Downtown-Southbank

About the area

Jacksonville

Southbank Hotel by Marriott Jacksonville Riverwalk puts you in the centre of Jacksonville, 1.3 km (0.8 mi) from Baptist Medical Center Jacksonville and 3.1 km (1.9 mi) from VyStar Veterans Memorial Arena. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a conference centre, a 24-hour business centre and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .With a stay at this 3.5-property class Downtown Jacksonville hotel, you'll be 3.4 km (2.1 mi) from Daily's Place and 4 km (2.5 mi) from EverBank Stadium.

What's nearby

  • Baptist Medical Center Jacksonville - 13 min walk - 1.2 km
  • Florida Theatre - 17 min walk - 1.4 km
  • VyStar Veterans Memorial Arena - 4 min drive - 2.6 km
  • Daily's Place - 5 min drive - 3.3 km
  • EverBank Stadium - 5 min drive - 4.0 km

Getting around

  • Riverplace Station - 7 min walk
  • Jacksonville Station - 15 min drive
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig) - 25 min drive

Restaurants

  • ‪Ruth's Chris Steak House - ‬10 min walk
  • ‪The Southern Grill - ‬7 min walk
  • ‪Kava & Company - ‬9 min walk
  • ‪Tidbits - ‬6 min walk
  • ‪Panera Bread - ‬11 min walk

About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Riverwalk hotel with fitness centre and 24-hour business centre
Southbank Hotel by Marriott Jacksonville Riverwalk offers its guests an outdoor pool and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 22 meeting rooms. Event space at this hotel measures 39425 square feet (3663 square metres) and includes a conference centre. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Southbank Hotel by Marriott Jacksonville Riverwalk. For a fee, parking is available.

This 3.5-star Jacksonville hotel is smoke free.

  • 1 building
  • 322 guestrooms or units
  • 5 levels
  • 39425 sq ft of conference space
  • 3663 sq. m of conference space
  • Built in 1980
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and an iron/ironing board. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Uncovered parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • Conference centre (39,425 square foot of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property will be renovating from 1 August 2025 to 31 October 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
  • Maximum 2 (weight limit: 25 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults and USD 5 to 10 for children
  • Uncovered self-parking fee: USD 16.00 per day (in/out privileges)
  • Valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus a one-off USD 50 cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Frequently asked questions

What is the cancellation policy at Southbank Hotel by Marriott Jacksonville Riverwalk?

Southbank Hotel by Marriott Jacksonville Riverwalk offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Southbank Hotel by Marriott Jacksonville Riverwalk?

As of 21 Jan 2026, prices found for a 1-night stay for 2 adults at Southbank Hotel by Marriott Jacksonville Riverwalk on 26 Jan 2026 start from NZ$226.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yep, Southbank Hotel by Marriott Jacksonville Riverwalk has an uncovered self car park with in/out privileges for USD 16.00 per day. A self car park is also available, for a fee.

Does Southbank Hotel by Marriott Jacksonville Riverwalk have a pool?

Southbank Hotel by Marriott Jacksonville Riverwalk has a pool. The pool is open 7:00 AM to 10:00 PM.

What makes Southbank Hotel by Marriott Jacksonville Riverwalk a romantic place to stay?

Romance packages and a lounge bar, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Southbank Hotel by Marriott Jacksonville Riverwalk.

Is Southbank Hotel by Marriott Jacksonville Riverwalk family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that Southbank Hotel by Marriott Jacksonville Riverwalk is a hit with families.

Does Southbank Hotel by Marriott Jacksonville Riverwalk serve breakfast?

Yep, cooked-to-order breakfast is on offer daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Southbank Hotel by Marriott Jacksonville Riverwalk?

No, Southbank Hotel by Marriott Jacksonville Riverwalk does not offer an airport shuttle service.

Is there a bar or restaurant at Southbank Hotel by Marriott Jacksonville Riverwalk?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Southbank Hotel by Marriott Jacksonville Riverwalk?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Southbank Hotel by Marriott Jacksonville Riverwalk?

Furry friends are welcome at Southbank Hotel by Marriott Jacksonville Riverwalk, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 11 kg per pet.

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 881 out of 1638 reviews
Rating 8 - Good. 341 out of 1638 reviews
Rating 6 - Okay. 195 out of 1638 reviews
Rating 4 - Poor. 117 out of 1638 reviews
Rating 2 - Terrible. 104 out of 1638 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Nicole

Stayed 3 nights in Oct 2025

6/10 Okay

Darnesha

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Sydette

Stayed 1 night in Oct 2025

8/10 Good

Kayla

Stayed 1 night in Oct 2025

2/10 Terrible

Barbara

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The hotel was overly scented. I could stay due to my allergies. Mrs. Dee at the desk is a wonderful, compassionate humanIm hoping to be refunded for 10/21. We moved to another Marriot property that was better suited to our needs.
Stayed 1 night in Oct 2025

8/10 Good

Krisan, Clearwater

Liked: Cleanliness, property conditions & facilities
Na
Stayed 1 night in Oct 2025

6/10 Okay

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I requested a microwave and never heard anything about it. Every room should have a microwave. Ice machine on the 5th floor was broken. For being disabled, long walk to get ice. Fix whats broke.
Stayed 3 nights in Oct 2025

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Randall, Cave Creek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Leslie, San Jose

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls of room had literal dried boogers wiped all over it. The front desk was talking about being hungover and going “doo doo” while I checked in. Asked for a glass of wine at bar and was given a tall soda cup when the shelves were lined with wine glasses. When I politely asked for a wine glass the bartender grabbed a glass, threw my wine into it and pushed it to me and walked away. This place is on its last leg unfortunately. And the Chaet House next door looks abandoned. No sundries or gift shop. Just VENDING MACHINES lined up in the lobby. Four deep. Won’t be headed back here unfortunately.
Stayed 2 nights in Oct 2025

2/10 Terrible

Katherine

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
So disappointed. We drove to 3 sketchy hotels before I finally said I’ll just book a known entity and enjoy. 1) cigarette butts/ashes all over the pool area 2) I had kids at the pool so ran to the bar for a quick pizza/fries order, for some reason he did it as room service and hours (over 90 minutes later and a lot of back and forth) finally tracked down our subpar food. Then the breakfast service started 90 minutes after we woke up, so after paying for it at check in, ended up giving up and going out to eat. Hotel would not reimburse us this cost - would never stay here again
Stayed 1 night in Sep 2025

10/10 Excellent

Lakenya

Stayed 1 night in Oct 2025

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice and convenient to the hospital where I had an appointment. Would have preferred better view than the building rooftop but beds were very comfortable.
Stayed 1 night in Oct 2025

6/10 Okay

John

Disliked: Staff & service, amenities, property conditions & facilities
outdated facility, limited entertainment options around the hotel, poor staff experiences
Stayed 2 nights in Oct 2025

10/10 Excellent

Eric

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, location is great for access to the Jaguars football game.
Stayed 2 nights in Oct 2025

4/10 Poor

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not find parking because the hotel was hosting an event and did not assign parking for hotel guests only. It was raining and we drove around neighboring streets to find parking. We called the hotel and they said there was nothing they could do. After 30 minutes we got a parking spot. Check was slow because only one person was working. No manager was working! Another hotel employee was eating at the front desk. Not the level of service I expected based on the price and rating. I wouldn’t never go back.
Stayed 1 night in Oct 2025

8/10 Good

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent room
Stayed 1 night in Oct 2025

10/10 Excellent

Latoya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay! clean comfortable and staff were very helpful and friendly
Stayed 2 nights in Sep 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities
Clean
Stayed 1 night in Sep 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Southbank is my referred destination when visiting Jacksonville. I’ve been coming down for 7 years. I always recommend Southbank to friends/family.
Stayed 3 nights in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
It was Clean. The staff was fantastic
Stayed 1 night in Aug 2025

10/10 Excellent

Maxine, Liberty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Jaguars stadium. Very close to the water taxi over to the Jaguar stadium. Nice bar open. The bed was very comfortable. Room was nice. The view from our window was the Jacksonville Jaguars stadium and the river.
Stayed 2 nights in Oct 2025

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay right along the south bank River walk. Close to the water taxi for the game, which was the best transportation to and from Everbank Stadium by far! Not too much else close by other than a handful of restaurants that we could find. Overall great stay though!!
Stayed 3 nights in Oct 2025

10/10 Excellent

Robby

Stayed 1 night in Oct 2025

10/10 Excellent

Jeanette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property were the best part honestly. From the valets who greeted me daily to the front desk staff who quickly rectified an issue I was having with the TV in my room to the bartenders in the restaurant. Everyone had the best disposition and always greeted me with a smile.
Stayed 3 nights in Oct 2025