Skip to main content
Beginning of main content
3.9 out of 5

"great location around the rocks and close to swimming with the manta ray, Nice pool and bar complexes with bikes and golf clubs available. the free tr ... " More

By a verified traveller on Wed 15 Nov 2017

Enter dates to see availability

Hotel Description

A family-friendly stay in Kailua-Kona awaits you at Sheraton Kona Resort & Spa at Keauhou Bay. Within steps you'll find Haleo Luau and Kona Country Club within a 15-minute stroll. Highlights at this resort include 4 restaurants, 2 outdoor swimming pools, and a full-service spa.

All 508 rooms feature LCD TVs with digital channels, and you can enjoy free wired Internet, furnished lanais, and WiFi. Nice touches to enhance your stay include soaking tubs and bathrobes, while premium linens invite a good night's rest. Additionally, refrigerators, minibars, and coffee/tea makers are available.

A relaxing visit to Ho'ola Spa can include deep-tissue massages and Swedish massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Rays on the Bay, serves local cuisine and is open for breakfast and dinner. At the resort's own poolside bar or bar/lounge, you can enjoy a drink. Enjoy the 2 outdoor tennis courts, 24-hour health club and spa tub plus access to free bike rentals. 5740 square feet (533 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/café. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also valet parking, along with the convenience of a free beach shuttle.

Attractions within a 10-minute drive of this 4-star Kailua-Kona resort include Kahalu'u Beach Park and Magic Sands Beach.

Room, 2 Double Beds, Balcony, Mountain View (Mountain View)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$292* Per night/room 16 Mar. - 17 Mar.

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Partial Ocean View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Balcony, Mountain View (Mountain View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Double Beds, Balcony, Oceanfront

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Suite, Business Lounge Access, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 4 Max

Sheraton Kona Resort & Spa at Keauhou Bay ratings based on 24 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sheraton Kona Resort & Spa at Keauhou Bay

Everyone (13) Couples (5) Family (6)
4 out of 5

Posted by on 13 Sep. 2018

Was this review helpful to you?
1 out of 5

Very tired hotel, overdue for a make over!

Pros: Front of House Staff lovely, room was pleasant
Cons: Needs a make over and restaurant staff need some customer service training!
We booked for 6 nights but checked out after 2 nights. The room was pleasant enough but the hotel itself was so tired and in need of renovation. The front of house staff were absolutely lovely and arranged for a refund for us, but the hospitality staff were hopeless and mostly unhelpful. So disappointed.

Posted by , from NZ on 8 Mar. 2018

Was this review helpful to you?
5 out of 5

50th birthday escape

Pros: location on the water, large pool and quiet despite being 98% full
Cons: the housekeeping was ambiguous and when requested wasn't complete
Location: swim and snorkel in clear water swim at night with manta ray close to wharf for boat trips free trolley to coast shops and bars
great location around the rocks and close to swimming with the manta ray, Nice pool and bar complexes with bikes and golf clubs available. the free trolley bus was a great way to explore the coast and shops

Posted by , from Whakatane on 15 Nov. 2017

Was this review helpful to you?
4 out of 5

A nice escape close to Kona

While our welcome was a little underwhelming, and the hotel Is dated, we had a very enjoyable and relaxing break here.

Posted by , from Gold Coast on 2 Oct. 2017

Was this review helpful to you?
2 out of 5

Not up to standard

Pros: Not much
Cons: pretty much everything. The hotel is dated and needs a major upgrade. The gardens and grounds are the only redeeming feature.
Location: Too far away from Lahaina. You will need a car if you want to do anything outside the resort complex.
We booked a room with 2 double beds. When we arrived we were put in a room with one king bed and then told because we had a 15 year old with us we would need to pay an extra for a rollaway bed. Only after considerable arguement did we get our room that we booked and paid for in advance. This was very annoying and disappointing. The hotel was well aware that there were three of us in our party and that 2 double beds were required yet still put us through the debilitating process of having to actually argue to get what we wanted and paid for. Then to make matters worse we actually booked a table in "Rays on the Bay", the hotel's main dinner restaurant to actually get a decent meal after 2 days of travelling around Maui and the Big Island and living on take out and sandwiches etc, to be actually asked to wait in a holding area for a table which we had booked and arrived for bang on time was extremely annoying. The wait turned out to be about 15 minutes which probably wasn't too bad except for the fact that we had already booked and as a consequence expected to be treated a little better on arrival for the table. The situation did not improve for dinner either, with the waitress forgetting one of our drinks and the meal I was served definitely not up to standard as a main course in a dining establishment attached to a Sheraton hotel.

Posted by , from Narooma, Australia on 10 Apr. 2017

Was this review helpful to you?
3 out of 5

Dated and too far from anything

Friendly staff and lovely views but overall dated and too far from town so that unless you want to wait for the irregular and uncomfortable trolley service you have to pay for a cab and they are also hard to get. Other than seeing volcanoes not really much to recommend the whole island.

Posted by on 23 Dec. 2016

Was this review helpful to you?
4 out of 5

Lovely resort on the Kona side of Big Island

Cons: The buffet breakfast could be much better, it was very disappointing, especially given it's cost
Location: Manta rays, snorkelling/diving, kayaking, beaches, short drive to coffee plantations
Stayed here for our honeymoon in one of the suites which had a touch of luxury, was comfortable, clean and well appointed with a beautiful view of the mountains and part of the bay. Hotel staff were all very friendly, surrounding gardens are well kept and the free yoga classes were great. My only criticism would be that whilst the restaurant on the bay is a lovely spot the buffet breakfast is way overpriced for what you get and whilst the dinner menu is tasty I also felt it cost more than it was worth.

Posted by , from Australia on 31 Oct. 2016

Was this review helpful to you?
3 out of 5

Over priced and dated

Pros: Location and view
Cons: Staff slow and just after tips
Location: Locations fantastic ..activities were great but over priced
Found sone of the staff lazy and just after tip money ...sone were excellent but by no means all

Posted by , from sydney australia on 3 Aug. 2016

Was this review helpful to you?
3 out of 5

Fantastic pools especially for children

Pros: The pool
Cons: The dining options
Location: Not many options within walking distance
We only had a one night stay as we were on our way to the Volacanoes' National Park. We had a partial oceanview room - very very partial ocean view! check in easy. Rooms very plain and dated - was glad wasn't a long stay. The outside areas were fantastic though - really large pools with lots of room and really children friendly which was loved by our daughter. I can't recommend the restaurant though - a really long wait for a table (the room they use for breakfast was closed which I can't' understand). Poor quality food and slow service. Had a band playing so very very loud and not enjoyable for dinner. I can't 'understand why dinner wasn't served in their breakfast location.

Posted by on 25 Oct. 2015

Was this review helpful to you?
4 out of 5

Pleasing experience.

Nice resort, great activity list and amazing and helpful staff. Location is a bit far from the main part of the city, which meant we had to drive 10+ minutes to do anything.

Posted by on 2 Aug. 2015

Was this review helpful to you?

About the Sheraton Kona Resort & Spa at Keauhou Bay

Location 78-128 Ehukai St, Kailua-Kona, HI 96740

Property Features

Sheraton Kona Resort & Spa at Keauhou Bay offers its guests a full-service spa, 2 outdoor swimming pools, outdoor tennis courts, and a 24-hour health club. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this resort measures 5740 square feet (533 square meters) and includes conference space. A children's pool, a spa tub, and a rooftop terrace are also featured at the family-friendly Sheraton Kona Resort & Spa at Keauhou Bay. For a fee, parking is available. This 4-star Kailua-Kona resort is smoke free.

  • 508 guestrooms or units
  • 7 levels
  • 4 dining venues
  • 5740 sq ft of conference space
  • 533 sq m of conference space
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Convenience store
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 2
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Kailua-Kona, HI (KOA-Kona Intl.) (25.1 km / 15.6 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sheraton Kona Resort & Spa at Keauhou Bay offers 508 accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Rooms open to furnished lanais. Beds feature premium bedding. 55-inch LCD televisions come with premium digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Private lanai (furnished)
  • Deep soaking tub
  • Minibar
  • LCD television
  • Digital channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 10:30 AM.

Rays on the Bay - Overlooking the ocean, this restaurant specializes in local cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Holua Poolside Bar and Lo - This poolside restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Haleo Luau - Overlooking the ocean, this theme restaurant specializes in international cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Kaiulu Sheraton Club Loun - This restaurant overlooks the ocean. Open daily.

Spa Services

  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 70.0 per night.
  • Free cribs (infant beds)!

Pets

  • Pets are welcome and stay free
  • Weight limit: 40 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The tax ID number is 27-4750769.

  • Only service animals are allowed
  • UnionPay
  • Pets allowed (no fees)
  • Tax ID – 27-4750769
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 34.41 per accommodation, per night

The resort fee includes:

  • Pool access
  • Sporting facilities or equipment
  • Shuttle service
  • Internet access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 29.95 and USD 29.99 for adults, USD 12.50 and USD 15.00 for children (approximately)
  • Fee for in-room wireless Internet: USD 15.00 per day (rates may vary)
  • Self parking fee: USD 20.00 per night
  • Valet parking fee: USD 27.00 per night
  • Rollaway bed fee: USD 70.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Keauhou Resort
  • Sheraton Keauhou
  • Sheraton Kona Resort Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa At Keauhou Bay Hawaii/Kailua-Kona
  • Sheraton Resort Keauhou
  • Sheraton Kailua-Kona
  • Sheraton Keauhou Bay Hotel Kailua-Kona
  • Sheraton Keauhou Bay Resort & Spa
  • Sheraton Keauhou Bay Resort And Spa
  • Sheraton Kona Keauhou Bay
  • Sheraton Kona Resort Keauhou Bay
  • Sheraton Kona Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort Spa at Keauhou Bay
  • Sheraton Kona Keauhou KailuaK
  • Sheraton Kona & Spa At Keauhou
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort
  • Sheraton Kona Resort & Spa at Keauhou Bay Kailua-Kona
  • Sheraton Kona Resort & Spa at Keauhou Bay Resort Kailua-Kona

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
url importing https://www.wotif.co.nz/Kailua-Kona-Hotels-Sheraton-Kona-Resort-&-Spa-at-Keauhou-Bay.h1001508-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.