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The Fontaine

4.5 star property
Luxury hotel with health club and 24-hour business centre

Photo gallery for The Fontaine

Terrace/patio
Meeting facility
View from room
Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pet-friendly
  • 24/7 front desk
The current price is NZ$727
includes taxes & fees
3 Oct - 4 Oct

Explore the area

View map
901 W. 48th Place, Kansas City, MO, 64112
  • Place, University of Missouri-Kansas City
    ‪18 min walk‬
  • Place, Nelson-Atkins Museum of Art
    ‪2 min drive‬
  • Place, Crown Center
    ‪6 min drive‬
  • Airport, Kansas City, MO (MCI-Kansas City Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living room

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Traditional King Hearing Impaired)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed (Traditional King Hearing Impaired)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

View from room

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(62 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 42 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Double Beds

8.6 out of 10
Excellent
(23 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Suite, 1 King Bed

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • 41 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Standard Room, 2 Double Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Deluxe Room, 1 King Bed, Balcony

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Down duvet
  • Sleeps 2
  • 1 King Bed

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About the area

Kansas City

A luxury stay in Kansas City awaits you at The Fontaine. Within a 30-minute stroll, you'll find University of Missouri-Kansas City and Nelson-Atkins Museum of Art. Highlights at this hotel include a restaurant, a gym and a poolside bar. .The restaurant, Nine Zero One, serves American cuisine and is open for breakfast, brunch, lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the seasonal outdoor swimming pool and pool cabanas. 17000 square feet (1579 square metres) of event facilities include 15 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a coffee shop/cafe. Full breakfast is available on weekdays between 7:00 AM and 11:00 AM and on weekends between 7:00 AM and 1:00 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a free shopping centre shuttle. .Sights within a 10-minute drive of this 4.5-property class West Plaza hotel include Crown Center and T-Mobile Center.

What's nearby

  • University of Missouri-Kansas City - 18 min walk - 1.5 km
  • Nelson-Atkins Museum of Art - 2 min drive - 1.8 km
  • Crown Center - 6 min drive - 5.3 km
  • T-Mobile Center - 8 min drive - 7.4 km
  • Kansas City Convention Center - 9 min drive - 8.1 km

Getting around

  • Kauffman Center Tram Stop - 8 min drive
  • Kansas City Union Station - 15 min drive
  • Kansas City International Airport (MCI) - 30 min drive

Restaurants

  • ‪Kona Grill - ‬7 min walk
  • ‪Panera Bread - ‬7 min walk
  • ‪The Granfalloon - ‬5 min walk
  • ‪Nine Zero Vodka Igloo Bar - ‬1 min walk
  • ‪True Food Kitchen - ‬6 min walk

About this property

The Fontaine

Luxury hotel with health club and 24-hour business centre
The Fontaine offers its guests a health club and a seasonal outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 15 meeting rooms. Event space at this hotel measures 17000 square feet (1579 square metres) and includes conference space. A terrace, multilingual staff, and gift shops/newsstands are also featured at the luxury The Fontaine. For a fee, parking is available.

This 4.5-star Kansas City hotel is smoke free.

  • 1 building
  • 132 guestrooms or units
  • 17000 sq ft of conference space
  • 1579 sq. m of conference space
  • Built in 2013
  • Cabanas by the pool (surcharge)
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
The Fontaine offers 132 accommodations with a safe and complimentary bottles of water. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down duvets and premium bedding. 55-inch flat-screen televisions come with premium cable channels, pay-per-view films and Netflix. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free shopping centre shuttle
  • Secured, covered parking on site (USD 28 per day)
  • Secured, covered valet parking on site (USD 35 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; USD 10 to 26 for adults and USD 3 to 10 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • Nine Zero One
  • Solarium Cafe

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,000 square feet of conference space
  • 24-hour business centre
  • Computer station

Outdoors

  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Built in 2013
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 35
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 14.22 per accommodation, per night
The resort fee includes:
  • Beach towels
  • Fitness centre access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10 to 26 for adults and USD 3 to 10 for children
  • Covered self-parking fee: USD 28 per day
  • Valet parking fee: USD 35 per day
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 35 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10:00 AM to 10:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Sorella
Fontaine Hotel Kansas City
Sorella Country Club Plaza
Sorella Hotel
Fontaine Kansas City
The Fontaine Hotel
The Fontaine Kansas City
The Fontaine Hotel Kansas City

Frequently asked questions

What is the cancellation policy at The Fontaine?

The Fontaine offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Fontaine?

As of 30 Sept 2025, prices found for a 1-night stay for 2 adults at The Fontaine on 3 Oct 2025 start from NZ$702.35, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Fontaine?

Yep, The Fontaine has a secured covered self car park for USD 28 per day.

Does The Fontaine have a pool?

The Fontaine has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 10:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

What makes The Fontaine a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at The Fontaine.

Is The Fontaine family-friendly?

You bet! With amenities such as children's meals and a free shopping shuttle, it's no surprise that The Fontaine is a hit with families.

Does The Fontaine serve breakfast?

Sure does, full breakfast is served weekdays between 7:00 AM and 11:00 AM and weekends from 7:00 AM to 1:00 PM.

Is there a free airport shuttle available at The Fontaine?

No, The Fontaine does not offer an airport shuttle service.

Is there a bar or restaurant at The Fontaine?

Yep, they've got a lounge bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at The Fontaine?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Fontaine?

Furry friends are welcome at The Fontaine, with food and water bowls on offer.

The Fontaine Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 699 out of 1033 reviews
Rating 8 - Good. 182 out of 1033 reviews
Rating 6 - Okay. 79 out of 1033 reviews
Rating 4 - Poor. 46 out of 1033 reviews
Rating 2 - Terrible. 27 out of 1033 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Samone

Stayed 1 night in Jun 2025

10/10 Excellent

Valerie

Stayed 1 night in Mar 2025

8/10 Good

Daniel Colon

Travelled with group
Liked: Cleanliness, property conditions & facilities
Rooms were spacious and clean. Perfect option to visit Kansas City and watch the Royals. I would definitely stay again.
Stayed 2 nights in Jun 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly staff - tashay and Ryan and peaches made my stay such a treat!
Stayed 1 night in Jun 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2025

2/10 Terrible

Blake

Stayed 1 night in Jun 2025

10/10 Excellent

Christopher

Liked: Cleanliness
Stayed 2 nights in May 2025

2/10 Terrible

Joel

Stayed 2 nights in Jun 2025

8/10 Good

jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a block off the plaza. Nice view from 7 th floor pool / restaurant. Very small pool area, if your plan was to lay out
Stayed 1 night in Jun 2025

6/10 Okay

Andrew

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in May 2025

6/10 Okay

Dana

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property needs a lot more attention to maintenance, upkeep, and details. It's a "nice at first glance" property but when you look a layer deeper, there are a lot of things that need to be updated or repaired (like exposed recessed lighting without the covers), and the sheets/bedding literally came off the bed exposing the bed underneath. It's overall poor management. We also stayed at an airport Marriott which was actually nicer than this hotel we splurged on. The location is nice, the rooftop dining and view were nice, the people at the front desk were fine - the one who seemed like the manager was the nicest and most helpful. But overall it's definitely a pass on this property, I wouldn't return.
Stayed 1 night in Jun 2025

10/10 Excellent

Johnnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Jena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Jason

Stayed 1 night in Jun 2025

10/10 Excellent

Ashton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had an all around amazing experience while staying here. Thank you for the great service
Stayed 1 night in May 2025

8/10 Good

Stephanie or Scott

Travelled with family and small children
Pretty hotel. Nice check in staff. Pool is pretty but small. Fire alarm went off at 2am due to being attached to a neighboring parking garage system. No comps offered for the inconvenience. Self pay parking is $26 so be expected for that add on expense because limited neighborhood parking available. Shower and bed were nice but cleanliness around the bathroom was b grade. Overall 4.2
Stayed 1 night in Jun 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, amenities, property conditions & facilities
Loved this place and the view was incredible.
Stayed 1 night in May 2025

10/10 Excellent

Taler

Liked: Cleanliness, property conditions & facilities
Clean and kind
Stayed 1 night in Jun 2025

10/10 Excellent

Don, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
A beautiful hotel, helpful staff, very nice addition to the options of premium hotels in Kansas City.
Stayed 1 night in Feb 2025

10/10 Excellent

Violeta

Stayed 1 night in Jun 2025

6/10 Okay

Tiffany

The lobby and grounds were
Stayed 3 nights in May 2025

6/10 Okay

Candice

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It was off the beaten path and dirty. Not remodeled or in a place with amenities around
Stayed 1 night in May 2025

8/10 Good

Markuedia

Liked: Amenities
My stay at this property was just ehh, it definitely was not worth the money spent. I’ve stayed high end hotels before and this wasn’t one. It had the idea but failed to deliver. The hotel needs to be renovated. My bathroom had molding and cracks; there was left over trash or paper someone drop between the mattress and the base of the bed. The room was extremely dark and the air conditioning was sub par. I kept opening the balcony door for a breeze. No clock or Bluetooth speaker? At $700 for 2 nights, I should have had a grand experience. Staff was great but the room was not worth a return.
Stayed 2 nights in Jun 2025

6/10 Okay

Violet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was very friendly at check-in. The room was nice, but guests next door were very loud... up past midnight having very loud conversations, coming and going from the room frequently, and slamming the door each time. Someone seemed to locked out and was pounding don't and was pounding on the door and shouting to get in at 3 am... weird since you need a room key to access the guest floors via the elevator. Had breakfast in the restaurant on morning of our departure and the waitress was cranky when we didn't greet her and ask her how she doing when she first arrived at our table. Upon check out, we asked for the folio to be emailed to us. An hour later, after departing the property, we reviewed the email and found our breakfast charge was nearly triple the receipt we signed. We immediately called the hotel and got the run around. The front desk couldn't fix it and sent the call to the restaurant. The restaurant confirmed the amount sent to the folio matched the receipt and couldn't explain why it showed up at a higher amount. Back and forth, and no one could fix it. We called again the following day and were told a new folio would be sent, but it never was. The charge went through for the full amount, and no further update was provided from the hotel, so I decided to dispute the charge and let the cc company chase them for a while.
Stayed 1 night in May 2025