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Hotel Heluan

4.0 star property
Upscale hotel with free breakfast and 24-hour front desk

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Photo gallery for Hotel Heluan

Front of property
Terrace/patio
Property entrance
Minibar, in-room safe, iron/ironing board, free cots/infant beds
Buffet
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast includedBreakfast includedBreakfast included
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Tržište 41, Karlovy Vary, 360 01
  • Popular LocationHot Spring Colonnade2 min walk
  • Popular LocationMill Colonnade4 min walk
  • Popular LocationElizabeth's Spa15 min walk
  • AirportPrague (PRG-Vaclav Havel)91 min drive

Room options

View all photos for Superior Double Room, City View

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Superior Double Room, City View

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
Cable/satellite channels
  • 34 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Double Room Single Use

Flat-screen TV

Double Room Single Use

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Minibar
Cable/satellite channels
In-room safe
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Suite, City View

Superior Suite, City View

Superior Suite, City View

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Triple Room

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Double or Twin Room

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Double or Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Minibar
Cable/satellite channels
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite

Minibar, in-room safe, iron/ironing board, free cots/infant beds

Suite

Highlights

Separate sitting area
Free cots/infant beds
Flat-screen TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Minibar
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Similar properties

Front of property
Hotel Heluan
Breakfast included
Free WiFi
4.0 out of 5, Very good, (1)
The price is NZ$154
for 1 night
includes taxes & fees
1 Jun - 2 Jun
Hotel Heluan

About the area

Karlovy Vary

At Hotel Heluan you'll be within steps of Market Colonnade and Hot Spring Colonnade. Highlights at this hotel include a restaurant and free buffet breakfast. .This pet-friendly hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. Other amenities include coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. .Places within a 5-minute walk of this 4-property class Karlovy Vary hotel include Zámecké Lázně and Vridelni kolonada.

What's nearby

  • Hot Spring Colonnade - 2 min walk
  • Karlovy Vary Municiple Theater - 4 min walk
  • Mill Colonnade - 4 min walk
  • Elizabeth's Spa - 15 min walk
  • Diana Lookout Tower - 17 min walk

Getting around

  • Karlovy Vary dolni n. Station - 8 min drive
  • Vaclav Havel Airport (PRG) - 91 min drive

Restaurants

  • Plzeňka Carlsbad - 6 min walk
  • Café Elefant - 3 min walk
  • Goethe's Beer House - 4 min walk
  • Petr - 5 min walk
  • Restaurace U Švejka - 2 min walk

About this property

Hotel Heluan

Upscale hotel with free breakfast and 24-hour front desk
There's a restaurant on site. Free breakfast is served daily. Public spaces have free WiFi. A terrace, multilingual staff, and tour/ticket assistance are also featured at Hotel Heluan.
  • 1 building
  • 15 guestrooms or units
  • 4 levels
  • Built in 1750
  • Buffet breakfast (free)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Lift
  • Dining venue
Hotel Heluan offers 15 accommodations with minibars and a safe. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Karlovy Vary hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CZK 10 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:00 AM
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Lift

More

  • 4 floors
  • Building
  • Built in 1750

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight

Check-out

Check-out before 10 AM
Late check-out subject to availability
Late check-out fee: CZK 375

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: CZK 250 per pet, per night, plus a deposit of CZK 250 per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CZK 785.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CZK 50.00 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CZK 10 per day
  • Pet deposit: CZK 250 per night
  • Pet fee: CZK 250 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: CZK 375 (subject to availability)
  • Rollaway bed fee: CZK 785.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard.

Property is also known as

Heluan
Heluan Karlovy Vary
Hotel Heluan
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel
Hotel Heluan Karlovy Vary
Hotel Heluan Hotel Karlovy Vary

Frequently asked questions

What is the cancellation policy at Hotel Heluan?

Hotel Heluan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Hotel Heluan?

No, there is no spa at this property. Zámecké Lázně is a short 2-minute walk away.

Is Hotel Heluan family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Hotel Heluan is a hit with families.

Does Hotel Heluan serve breakfast?

You bet, complimentary buffet breakfast is served daily from 8:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Heluan?

No, Hotel Heluan does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Heluan?

Yep, you can grab a meal at Hotel Heluan's onsite restaurant.

What time are check-in & check-out at Hotel Heluan?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Hotel Heluan Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 30 out of 80 reviews" "
Rating 8 - Good. 35 out of 80 reviews" "
Rating 6 - Okay. 9 out of 80 reviews" "
Rating 4 - Poor. 4 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful historic hotel and in a very central location. The location of this hotel is amazing, just walk out the door and there are lots of things in walking distance. Parking is a pain, though it seems for any of these super centralized hotels parking would be a pain for all of them. The room was large which was wonderful for our family of 4.
Stayed 2 nights in Jul 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel
If you are looking for a modern high tech hotel then this is not for you. If you are looking for a beautiful well maintained historic building in the heart of a beautiful town then this is your place. The hotel and the room were both clean with an amazing view from the window and the breakfast was fantastic. Hassle free WIFI, friendly staff. Only issues I had were minor, the bed was two matresses pushed together and became a bit of a pain and when coming back late we had to wait around for someone to be at the desk to get our room key but other than that, great hotel, and would stay again and again...
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveller

Good breakfast. Beautiful rooms. Water only lukewarm. Was nervous about the old lift but my partner thought it was great.
Stayed 1 night in Aug 2018

6/10 Okay

Hai victor

Liked: Room comfort
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel central’s located and easy to reach the tourist centre on foot. The breakfast was very nice and the rooms clean and with a traditional feel.
Stayed 7 nights in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very clean
The location was great Hotel bery clean And staff very friendly and helpful
Stayed 1 night in Dec 2017

8/10 Good

Lars

Liked: Staff & service, property conditions & facilities
Hotel Heluan in Carlsbad
Got a big room with view of Heluan. Building old with charm. The mattresses in beds is time to change for new more comfy ones. Staff friendly, breakfast ok. For water boiler in room was missing coffe, there were only tea.
Stayed 2 nights in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Yoanna , Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family hotel, centrally located.
The hotel staff is super nice and very helpful. They do their best to accommodate. The facility itself is somewhat outdated but very clean and has good energy and is comfortable.
Stayed 1 night in Aug 2017

10/10 Excellent

Norman, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heaven in Heluan!
a brief stay for two days whch would have been great to extend. Wonderful location and lots to see and plenty of places to eat and drink to suit all budgets. Beatiful buildings and views with lots of walking areas nearby, with two funicular railways and terrific spa facilities, again to suit all budgets.