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SCHLOSS Roxburghe, part of Destination by Hyatt

5.0 star property
Luxury hotel with 4 restaurants, in the vicinity of Kelso Abbey

Photo gallery for SCHLOSS Roxburghe, part of Destination by Hyatt

Exterior
Property video
Sauna, hot tub, hot stone massages, deep-tissue massages
Sauna, hot tub, hot stone massages, deep-tissue massages
4 restaurants, breakfast, lunch, dinner served; British cuisine

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet-friendly
  • Parking included
The current price is NZ$614
includes taxes & fees
3 Feb - 4 Feb

Explore the area

View map
Heiton, Kelso, Scotland, TD5 8JZ
  • Place, Kelso Abbey
    ‪8 min drive‬
  • Place, Kelso Racecourse
    ‪10 min drive‬
  • Place, Floors Castle
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed (Castle)

Premium bedding, in-room safe, individually decorated

Room, 1 King Bed (Castle)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Castle)

Premium bedding, in-room safe, individually decorated

Deluxe Room, 1 King Bed (Castle)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Courtyard)

Room, 1 King Bed (Courtyard)

Room, 1 King Bed (Courtyard)

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Courtyard)

Deluxe Room, 1 King Bed (Courtyard)

Deluxe Room, 1 King Bed (Courtyard)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Park, Room, 1 King Bed, Park View

Premium bedding, in-room safe, individually decorated

Park, Room, 1 King Bed, Park View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed
  • Park view

View all photos for Room, 1 King Bed (Estate)

Premium bedding, in-room safe, individually decorated

Room, 1 King Bed (Estate)

9.0 out of 10
Wonderful
(10 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage, 2 Bedrooms

Cottage, 2 Bedrooms

Cottage, 2 Bedrooms

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 2 bedrooms
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite (Castle)

Junior Suite (Castle)

Junior Suite (Castle)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Estate)

Premium bedding, in-room safe, individually decorated

Suite (Estate)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bathrobes
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle)

Premium bedding, in-room safe, individually decorated

Suite, 1 King Bed, Balcony (Castle)

Highlights

Balcony
Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Castle)

Suite, 1 King Bed (Castle)

Suite, 1 King Bed (Castle)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Bathrobes
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Courtyard, Duplex)

Room, 1 King Bed (Courtyard, Duplex)

Room, 1 King Bed (Courtyard, Duplex)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Flat-screen TV
Renovated in 2022
Premium bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Cottage, 2 Bedrooms (Golf)

Cottage, 2 Bedrooms (Golf)

Cottage, 2 Bedrooms (Golf)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 King Beds

View all photos for Cottage, 2 Bedrooms, Sauna

Flat-screen TV, heated floors

Cottage, 2 Bedrooms, Sauna

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 King Beds

View all photos for Cottage (Chef's)

Cottage (Chef's)

Cottage (Chef's)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 King Beds

View all photos for Cottage (Gardener's)

Cottage (Gardener's)

Cottage (Gardener's)

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 4
  • 2 King Beds

View all photos for Cottage, 1 Bedroom

Cottage, 1 Bedroom

Cottage, 1 Bedroom

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • Sleeps 2
  • 1 King Bed

About the area

Kelso

A luxury stay in Kelso awaits you at SCHLOSS Roxburghe, part of Destination by Hyatt. You'll be 5.8 km (3.6 mi) from Kelso Abbey and 7.8 km (4.9 mi) from Kelso Racecourse. Highlights at this family-friendly hotel include 4 restaurants, 2 coffee shops/cafes and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body scrubs, facials and mani/pedis. The restaurant, Charlie's, serves British cuisine and is open for breakfast, lunch and dinner. Bar 1745 is the hotel's own bar. Enjoy the golf course, outdoor swimming pool, free kids' club and 24-hour gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free full breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Places within a 15-minute drive of this 5-property class Kelso hotel include Mary Queen of Scots House and Floors Castle.

What's nearby

  • Kelso Abbey - 8 min drive - 6.1 km
  • Borders Abbeys Way - 8 min drive - 6.1 km
  • Kelso Old Parish Church - 8 min drive - 6.1 km
  • Kelso Racecourse - 10 min drive - 8.4 km
  • Floors Castle - 12 min drive - 8.1 km

Getting around

  • Tweedbank Station - 30 min drive
  • Edinburgh Airport (EDI) - 90 min drive

Restaurants

  • ‪The Cobbles - Freehouse & Dining - ‬9 min drive
  • ‪The Cross Keys - ‬13 min drive
  • ‪Charlie’s Terrace - ‬1 min walk
  • ‪State Room Lounge - ‬1 min walk
  • ‪CafeU - ‬9 min drive

About this property

SCHLOSS Roxburghe, part of Destination by Hyatt

Luxury hotel with 4 restaurants, in the vicinity of Kelso Abbey
SCHLOSS Roxburghe, part of Destination by Hyatt offers its guests a full-service spa, a golf course, and an outdoor pool. There are 4 restaurants and 2 coffee shops/cafes, as well as a nearby corner/local shop. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

Event space at this hotel measures 1690 square feet (157 square metres) and includes conference space. A hot tub, a 24-hour fitness centre, and a sauna are also featured at the luxury SCHLOSS Roxburghe, part of Destination by Hyatt. Self parking is free. A complete renovation of SCHLOSS Roxburghe, part of Destination by Hyatt was completed in December 2022.

This 5-star Kelso hotel is smoke free.

  • 129 guestrooms or units
  • 4 dining venues
  • 2 coffee shops
  • Conference rooms
  • 1690 sq ft of conference space
  • 157 sq. m of conference space
  • Full breakfast (free)
  • Kid's club (free)
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
SCHLOSS Roxburghe, part of Destination by Hyatt offers 129 accommodations with espresso makers and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Flat-screen televisions come with digital channels.

Bathrooms include slippers, designer toiletries, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers.

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:30 AM
  • 2 coffee shops/cafes
  • 4 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Bar 1745
  • Charlie's
  • Spike Bar
  • State Room Lounge
  • Sunlaws

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Archery
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Hot tub
  • Hunting
  • Outdoor pool
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna

Family friendly

  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,690 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Vegetable garden

Full-service spa

  • 4 treatment rooms
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Cobblestone flooring in public areas
  • Gravel flooring in public areas
  • Hardwood flooring in public areas
  • Lift (120 centimetre wide door)
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Renovated entire property - December 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 60.0 per day.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: GBP 30 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 60.0 per day
  • Service fee: 12.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

SCHLOSS Roxburghe Hotel Course Kelso
SCHLOSS Roxburghe Course Kelso
SCHLOSS Roxburghe Course
Kelso SCHLOSS Roxburghe Hotel & Golf Course Hotel
Hotel SCHLOSS Roxburghe Hotel & Golf Course
SCHLOSS Roxburghe Hotel & Golf Course Kelso
Hotel SCHLOSS Roxburghe Hotel & Golf Course Kelso
SCHLOSS Roxburghe Hotel Course
Schloss Roxburghe Course Kelso
SCHLOSS Roxburghe Golf Hotel
SCHLOSS Roxburghe Hotel Golf Course
Schloss Roxburghe part of Destination by Hyatt
Schloss Roxburghe, part of Destination by Hyatt Hotel
Schloss Roxburghe, part of Destination by Hyatt Kelso
Schloss Roxburghe, part of Destination by Hyatt Hotel Kelso

Frequently asked questions

What is the cancellation policy at SCHLOSS Roxburghe, part of Destination by Hyatt?

SCHLOSS Roxburghe, part of Destination by Hyatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SCHLOSS Roxburghe, part of Destination by Hyatt?

As of 28 Jan 2026, prices found for a 1-night stay for 2 adults at SCHLOSS Roxburghe, part of Destination by Hyatt on 3 Feb 2026 start from NZ$613.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at SCHLOSS Roxburghe, part of Destination by Hyatt?

Yep, SCHLOSS Roxburghe, part of Destination by Hyatt has a free self car park.

Is there a spa on site at SCHLOSS Roxburghe, part of Destination by Hyatt?

Yep, there is an onsite spa at SCHLOSS Roxburghe, part of Destination by Hyatt. It has a hot tub and a sauna. You'll enjoy heaps of services like body scrubs and facials, as well as hot stone massages.

Does SCHLOSS Roxburghe, part of Destination by Hyatt have a pool?

SCHLOSS Roxburghe, part of Destination by Hyatt has an outdoor pool. The pool is open 7:00 AM to 7:00 PM.

What luxury perks are available at SCHLOSS Roxburghe, part of Destination by Hyatt?

SCHLOSS Roxburghe, part of Destination by Hyatt features a full-service spa, an outdoor pool and 4 restaurants. All guestrooms come with premium bedding and espresso makers.

What makes SCHLOSS Roxburghe, part of Destination by Hyatt a romantic place to stay?

1 hot tub and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at SCHLOSS Roxburghe, part of Destination by Hyatt.

Is SCHLOSS Roxburghe, part of Destination by Hyatt family-friendly?

You bet! With amenities such as a free children's club, a playground and a corner/local shop, it's no surprise that SCHLOSS Roxburghe, part of Destination by Hyatt is a hit with families.

Does SCHLOSS Roxburghe, part of Destination by Hyatt serve breakfast?

Sure does, free full brekkie is served daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at SCHLOSS Roxburghe, part of Destination by Hyatt?

No, SCHLOSS Roxburghe, part of Destination by Hyatt does not offer an airport shuttle service.

Is there a bar or restaurant at SCHLOSS Roxburghe, part of Destination by Hyatt?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at SCHLOSS Roxburghe, part of Destination by Hyatt?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at SCHLOSS Roxburghe, part of Destination by Hyatt?

Furry friends are welcome at SCHLOSS Roxburghe, part of Destination by Hyatt, with food and water bowls on offer.

Is there a golf course on site at SCHLOSS Roxburghe, part of Destination by Hyatt?

Yep, SCHLOSS Roxburghe, part of Destination by Hyatt has an 18-hole golf course. A golf driving range, golf lessons, golf carts and golf clubs are also available.

SCHLOSS Roxburghe, part of Destination by Hyatt Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 220 out of 284 reviews
Rating 8 - Good. 37 out of 284 reviews
Rating 6 - Okay. 16 out of 284 reviews
Rating 4 - Poor. 5 out of 284 reviews
Rating 2 - Terrible. 6 out of 284 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Lynsey

Stayed 1 night in Oct 2025

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent spa, rooms Lovely and all staff very friendly and helpful
Stayed 1 night in Oct 2025

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for two nights, room was good, food was good. Breakfast hot options not the greatest didnt give 5star bacon rind still soggy. Egg station is a good ofdering but on busy mornings large queues, coffee machine cant handle large volumes and toaster inadequate for busy breakfast service. Table Service in bar slow staff very pleasant but could be more attentive with observing drinks being liw and proactively ask if another is required begore glass is empty. Spa facilities really good, grounds kept immaculate would return
Stayed 2 nights in Oct 2025

10/10 Excellent

Colleen

Liked: Cleanliness, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Stayed 1 night in Oct 2025

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just an amazing experience from start to end.we didn't want to leave. The spa is the best we have experienced, best meal I have had in ages and I can't say enough about how friendly and efficient the staff were. Thank you
Stayed 1 night in Oct 2025

10/10 Excellent

K E Healy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in a 2 bedroom cottage, it was well finished. Very comfortable, spacious. Convent for hotel. Good spa ( note spa not included with cottage) Hotel staff excellent. Food good.
Stayed 1 night in Oct 2025

6/10 Okay

Eden

Stayed 1 night in Oct 2025

2/10 Terrible

Darcy

Stayed 1 night in Oct 2025

10/10 Excellent

Gurmeet

Stayed 2 nights in Oct 2025

10/10 Excellent

Gurmeet

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely weekend here as a family! From the moment we arrived, the staff were so friendly and welcoming. The spa was beautiful and so relaxing, and the treatments were amazing. Our room was spacious, super comfortable. The food was delicious — fresh, full of flavour, and delicious. If I had to mention one small thing, the hot tub and pool could have been a little warmer — but that’s honestly the only tiny thing in an otherwise perfect stay. The whole place has such a calm, luxurious feel, and it was lovely to find somewhere that feels indulgent but still really family-friendly. We left feeling relaxed, happy, and already talking about when we can come back!
Stayed 1 night in Oct 2025

8/10 Good

David

Liked: Staff & service, property conditions & facilities, room comfort
The hotel was very nice it’s a pity they don’t answer there phone which happened on several occasions and take many hours to respond to your message on the answer machine.Nice to see many of the staff were local and good at there job overall a very nice hotel and I would go back
Stayed 2 nights in Oct 2025

2/10 Terrible

Heather

Stayed 1 night in Oct 2025

4/10 Poor

ross

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2025

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service, property conditions & facilities
We came to celebrate an anniversary and birthday and the staff left a lovely card and
Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Second Visit

Spa great - occasionally too busy but worked OK. Food outstanding - definite improvement from last year. Generally excellent stay.
Stayed 2 nights in Oct 2025

6/10 Okay

George

Liked: Room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Clare

Stayed 1 night in Oct 2025

10/10 Excellent

Shreya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very pleasant and memorable stay . Will definitely be back with other family members
Stayed 1 night in Oct 2025

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We dined in Charlie’s and the food was average for the money spent, the had the beef not the quality expected for the money we paid. We bought a bottle of champagne at over hundred pounds for the waitress to pour the first glass then be told to “pour the rest yourself” unprofessional from a 5 star resorts. Other than that staff were great and breakfast was good.
Stayed 1 night in Oct 2025

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic place. Hotel excellent, staff all brilliant. Had 2 very good evening meals. Great facilities. This is a brilliant venue and location. 100% will be returning.
Stayed 2 nights in Oct 2025

8/10 Good

Darcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an unannounced "turn down" service let themselves into our room at 9pm on a Sunday night. Not ideal, a bit late and no forewarning or apology. Spa was nice if a little busy. Very slow service at dinner which was not particularly busy, was so slow we didn't stick around to get desserts which was a shame because the food was good. The breakfast was good and varied and the chef at the breakfast bar was friendly and helpful making eggs how you like it, omelettes and pancakes to order. A beautiful property, stunning room but a little underwhelming with the unusual turn down service situation and inattentive waiting staff for dinner.
Stayed 1 night in Sep 2025

4/10 Poor

Jordan

Stayed 1 night in Oct 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spa is beautiful and rooms are lovely. Staff are fantastic right from check in, to the chef at Charlie's on the terrace, to the lady who receives everyone for breakfast - so friendly and extremely helpful.
Stayed 2 nights in Sep 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2025