Hyatt Hotels - accommodation in Keramas

We’ve stayed at several hotels in Nusa Dua, and this property has the best beach promenade by far: long, well-maintained, and with comfortable loungers that feel inviting. There are also excellent facilities for families with kids. The main downside is that the rooms and buildings are really old. If you are particular about not staying in an older hotel, this may not be for you. For the Palace Club Lounge: there was construction near the private pool, so we didn’t use it much. The dedicated beach area for club guests is a nice touch. However, the high tea and cocktail food was disappointing (I only had the nuts). Wine selection is local, while spirits are standard. Service in the lounge was good. The main buffet breakfast can get hectic, so the quieter club breakfast may suit some guests. The lobby museum area is impressive, but staff were unhelpful. On March 31 at 3:00pm, we went for the scheduled ketupat-making (2–4pm) but were told it was cancelled due to “banana leaves not being good.” This should not be listed if it cannot run. At the same time (March 31, 3:00pm, Bale Banjar), when we asked to use the PlayStation, staff said she didn’t know how to operate it. When we asked for help, she said the person was out for lunch and would only return at 5:00pm (a two-hour lunch break at 3pm, which felt unreasonable). Finally, on April 1 at 9:30pm at the open lobby bar, it was very difficult to get a waiter’s attention.

Everywhere was very clean, location is great as 5 minutes drive from airport and 2 minute walk to beach. The staff were all very friendly, very comfortable beds, great WiFi and water pressure, kettle and a fridge in room as well as English Tv channels. Rooftop pool fab as was the breakfast with cereals, egg station, poori station, toast, fresh fruit, yoghurt, curry, chicken sausages etc.

This place was beautiful! The staff were so amazing the resort itself was nice! But be careful with the monkeys those little suckers will steal haha they’re all over the resort. The sunrises however are incredibly beautiful!!!