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Hilton Garden Inn Key West / The Keys Collection

3.5 star property
Hotel with 2 restaurants, 10-minute walk to Key West Tropical Forest and Botanical Garden

Photo gallery for Hilton Garden Inn Key West / The Keys Collection

Outdoor pool, open 6:00 AM to 10:00 PM, pool cabanas (surcharge)
Courtyard
Daily continental breakfast (USD 18 per person)
Terrace/patio
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$614
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
3850 N Roosevelt Blvd, Key West, FL, 33040
  • Place, Key West Tropical Forest and Botanical Garden
    ‪7 min walk‬
  • Place, Key West Golf Club
    ‪12 min walk‬
  • Place, Key West Naval Station
    ‪3 min drive‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking

7.8 out of 10
Good
(56 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Mini-fridge
LCD TV
Blackout curtains
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(53 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 26 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking, Balcony

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Balcony

7.4 out of 10
Good
(26 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Living area

Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed with Sofa bed, Accessible, Non Smoking (Hearing)

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 26 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(15 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Hearing)

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Accessible, Non Smoking (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Non Smoking, Pool View

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 28 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking, Pool View

In-room safe, individually decorated, individually furnished, desk

Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed

In-room safe, individually decorated, individually furnished, desk

Room, 1 Queen Bed

8.6 out of 10
Excellent
(40 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Sofa bed - double
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Comfort Room, 1 King Bed with Sofa bed

In-room safe, individually decorated, individually furnished, desk

Comfort Room, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

In-room safe, individually decorated, individually furnished, desk

Deluxe Double Room, 2 Queen Beds (Drinks & Snacks)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

1 Kg W/in-Room Drinks-Snacks/Sofabed/Micro/Fr

  • Sleeps 3

One Bedroom King Suite with Sofabed

  • Sleeps 3

1 King Hearing Accessbl W/Sofabed/Fridge/Micr

  • Sleeps 3

Mobility Hearing Accessible King Room with Bathtub

  • Sleeps 2

1 King Hearing Acessible W/Micro/Fridge

  • Sleeps 2

Mobility Hearing Accessible Two Queen Room with Bathtub

  • Sleeps 4

Mobility Hearing Accessible Two Queen Room with Roll in Shower

  • Sleeps 4

View all photos for Premium Single Room, 1 King Bed, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Single Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Double Room, 2 Queen Beds, Garden View

In-room safe, individually decorated, individually furnished, desk

Premium Double Room, 2 Queen Beds, Garden View

7.8 out of 10
Good
(6 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Standard Double Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

King Studio

  • Sleeps 3

King Room Poolside with Sofabed

  • Sleeps 3

Partial Gulf View Premium Two Queen Room

  • Sleeps 4

Garden View Premium King Room

  • Sleeps 3

Garden View Premium Two Queen Room

  • Sleeps 4

2 Queen Beds With Microwave And Fridge

  • Sleeps 4

Studio With 1 Queen Bed, Sofabed, Microwave And Fridge

  • Sleeps 2

Queen Room

  • Sleeps 2

2 Queens with in-Room Drinks-Micro/Refri

  • Sleeps 4

Two Queen Room Poolside

  • Sleeps 4

About the area

Key West

Hilton Garden Inn Key West / The Keys Collection places you in the centre of Key West, within just a 10-minute stroll of Key West Tropical Forest and Botanical Garden and within 30 minutes of Key West Golf Club. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a free area shuttle. .The restaurant, The Garden Grille, serves American cuisine and is open for breakfast and dinner. Salty Lime Cabana Bar is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, pool cabanas and pool loungers. Business travelers can take advantage of meeting rooms and a business centre. Added amenities include free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an area shuttle. .With a stay at this New Town hotel, you'll be 2.9 km (1.8 mi) from Key West Art and Historical Society and 3.8 km (2.3 mi) from Smathers Beach.

What's nearby

  • Key West Tropical Forest and Botanical Garden - 7 min walk - 0.7 km
  • Key West Golf Club - 12 min walk - 1.1 km
  • Regal Key West - 14 min walk - 1.3 km
  • Key West Naval Station - 3 min drive - 2.7 km
  • Key West Art and Historical Society - 4 min drive - 3.1 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪El Siboney Stock Island - ‬3 min drive
  • ‪Toasted Coconut - ‬5 min walk
  • ‪Outback Steakhouse - ‬18 min walk
  • ‪Wendy's - ‬16 min walk

About this property

Hilton Garden Inn Key West / The Keys Collection

Hotel with 2 restaurants, 10-minute walk to Key West Tropical Forest and Botanical Garden
Hilton Garden Inn Key West / The Keys Collection offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A terrace, a vending machine, and multilingual staff are also featured at the business-friendly Hilton Garden Inn Key West / The Keys Collection. For a fee, parking is available.

This Key West hotel is smoke free.

  • 141 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2016
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
Hilton Garden Inn Key West / The Keys Collection offers 141 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and laptop-compatible safes. Each accommodation is individually furnished and decorated. LCD televisions are featured in guestrooms. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include baths or showers and complimentary toiletries.

This Key West hotel provides complimentary wired Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on request.

Similar properties

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  • Pool
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  • Pet-friendly
  • Free Wi-Fi
4.0 out of 5, Very good, 1,804 reviews
The price is NZ$546
includes taxes & fees
8 Jan - 9 Jan 2026
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Onsite parking available only on request
  • Secured, uncovered parking on site (USD 15 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 12 for children
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Salty Lime Cabana Bar
  • The Garden Grille

Things to do

  • Bicycle rentals
  • Golf
  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free area shuttle
  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 38-inch LCD TV with premium channels
  • MP3 dock
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay (maximum USD 125 per stay), plus a deposit of USD 250 per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 28.13 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 18 for adults and from USD 12 for children
  • Uncovered self-parking fee: USD 15 per day (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 75 per accommodation, per stay (maximum USD125 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Garden Inn Key West Keys Collection Hotel
Hilton Garden Inn Keys Collection Hotel
Hilton Garden Inn Key West Keys Collection
Hilton Garden Inn Keys Collection
Hilton Garden Inn Key West / The Keys Collection
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Hilton Garden Inn Keys Collection
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Lexington Hotel Key West
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Hilton Garden Inn Key West / The Keys Collection Hotel Key West

Frequently asked questions

What is the cancellation policy at Hilton Garden Inn Key West / The Keys Collection?

Hilton Garden Inn Key West / The Keys Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Garden Inn Key West / The Keys Collection?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at Hilton Garden Inn Key West / The Keys Collection on 4 Jan 2026 start from NZ$566.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Garden Inn Key West / The Keys Collection?

Yep, Hilton Garden Inn Key West / The Keys Collection has a secured uncovered self car park with in/out privileges for USD 15 per day. A self car park is also available, for a fee.

Are there any beaches close to Hilton Garden Inn Key West / The Keys Collection?

The closest beach to Hilton Garden Inn Key West / The Keys Collection is Smathers Beach (3.1 km).

Does Hilton Garden Inn Key West / The Keys Collection have a pool?

Yep, and guests love it! Hilton Garden Inn Key West / The Keys Collection has a pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Garden Inn Key West / The Keys Collection?

Hilton Garden Inn Key West / The Keys Collection features an outdoor pool, 1 hot tub and 2 restaurants.

Does Hilton Garden Inn Key West / The Keys Collection serve breakfast?

Yep, continental brekkie is served daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hilton Garden Inn Key West / The Keys Collection?

No, Hilton Garden Inn Key West / The Keys Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Garden Inn Key West / The Keys Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Garden Inn Key West / The Keys Collection?

Check-in begins at 4 PM. Check-out time is 11 AM.

Hilton Garden Inn Key West / The Keys Collection Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 557 out of 1176 reviews
Rating 8 - Good. 257 out of 1176 reviews
Rating 6 - Okay. 172 out of 1176 reviews
Rating 4 - Poor. 89 out of 1176 reviews
Rating 2 - Terrible. 101 out of 1176 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose p

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the fact that you are charged for services you dont use and you are charged to park at the hotel you are staying at. Overall stay was nice pool bar and pool are very nice bartender was excellent.
Stayed 2 nights in Sep 2025

10/10 Excellent

james

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Stayed 3 nights in Sep 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Would stay again. Good value.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenient location
Stayed 1 night in Sep 2025

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an enjoyable stay for the most part, however the coffee maker didn't work and had to be replaced. The replacement coffee was in the room no more than two minutes when a roach came crawling out of it. I was able to kill it. We did report this incident and everyone was shocked and alarmed. The rest of the trip went great until the last night when we didn't have any hot water and my boyfriend and I had to get cold showers. We reported no hot water after he took his shower and it was cold. He called the front desk personnel and they said they would send someone to check on it. The maintenance guy came in and checked that there was no hot water and said he was going to check the hot water heater. We waited for over an hour and heard nothing, so he called the front desk again, however this time the phone just rang and rang and rang. So, I went ahead and got a cold shower also. Upon checking out the next morning, I asked how I'm going to be compensated for the hot water, the front desk personnel told me that they are waving the resort fee for that night. On a good note, the concierge, Terry, was great. He helped us with all the excursions we wanted to do while in Key West and on the way back home.
Stayed 3 nights in Sep 2025

8/10 Good

Christopher

Stayed 2 nights in Jul 2025

6/10 Okay

Yaroslav

Travelled with partner
The location is OK. Property is good for the money.
Stayed 3 nights in Aug 2025

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Sep 2025

2/10 Terrible

Pavel

Stayed 1 night in Sep 2025

8/10 Good

Lilliam

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities
clean room swimming pool
Stayed 1 night in Sep 2025

8/10 Good

Catherine

Stayed 2 nights in Sep 2025

10/10 Excellent

Russell, Lindenhurst

Liked: Cleanliness, staff & service, property conditions & facilities
Nice pool area
Stayed 1 night in Sep 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

6/10 Okay

Alberto Sebastian

Liked: Staff & service, room comfort
Disliked: Cleanliness

Esperaba más

En general bien, pero para el precio tiene carencias, como la puerta del baño corrediza y que se puede ver para adentro a pesar de estar "cerrada". La limpieza del baño deficiente. Desayuno bueno. Personal amable. Piscina ok.
Stayed 1 night in Sep 2025

8/10 Good

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
The outside of the property on the building could use a good paint job and the doors and the steps and windows were dirty
Stayed 2 nights in Sep 2025

10/10 Excellent

Jonni

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Aug 2025

6/10 Okay

willams

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Good rooms, pricey fees

Room was clean and nice. In a very busy street so it was a bit hard getting in and out of parking. A fire alarm caused us to evacuate at 3:45am and that was very inconvenient and unfortunate. They charge a high resort fee, which we were surprised and unhappy with.
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose, Hielaeh Garden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente la propiedad
Stayed 1 night in Aug 2025

6/10 Okay

Kadisha

Liked: Staff & service
Didn't like that i had to pay for parking, breakfast wasn't great not much options. refrigerator in the room didn't work
Stayed 2 nights in Aug 2025

6/10 Okay

Alfredo

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is dated. The elevator smells terrible.
Stayed 4 nights in Aug 2025

8/10 Good

Jean-Eudes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean, and the staff was professional and courteous.urteous.
Stayed 2 nights in Aug 2025

2/10 Terrible

Diosvany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 1 night in Aug 2025