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The Palms Hotel

3.0 star property

Photo gallery for The Palms Hotel

Property grounds
Front of property
Cottage Suite 138 | Living area
Free daily continental breakfast
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Restaurant
  • Air-conditioning
  • Business services
The current price is NZ$344
includes taxes & fees
2 June - 3 June

Explore the area

View map
820 White St, Key West, FL, 33040
  • Place, Key West Naval Station
    ‪2 min walk‬
  • Place, Duval Street
    ‪13 min walk‬
  • Place, Ernest Hemingway Home and Museum
    ‪17 min walk‬
  • Airport, Key West, FL (EYW-Key West Intl.)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

Standard Room, 2 Double Beds, Nonsmoking, Private Bathroom

9.0 out of 10
Wonderful
(32 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

Palms Villa (Not Pet Friendly)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Cottage Suite 138

Cottage Suite 138

Cottage Suite 138

9.4 out of 10
Exceptional
(3 reviews)
  • 2 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

Deluxe King Room (Not Pet Friendly)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

Junior Suite, 1 Queen Bed with Sofa bed, Non Smoking, Private Bathroom (Room 102)

8.6 out of 10
Excellent
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

Bi-Level Suite (Not Pet Friendly)

9.4 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Futon

View all photos for Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

Petite Queen Room (Not Pet Friendly)

8.8 out of 10
Excellent
(8 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

Standard Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.6 out of 10
Excellent
(50 reviews)
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

Standard Room, 1 King Bed, Non Smoking, Private Bathroom

8.8 out of 10
Excellent
(78 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

Two Queen Beds Second Floor (Not Pet Friendly)

8.6 out of 10
Excellent
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

Two Queen Beds Private Bathroom Across Hallway (Not Pet Friendly)

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

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About the area

Key West

The Palms Hotel places you in the centre of Key West, within just a 15-minute stroll of popular places like Duval Street and Ernest Hemingway Home and Museum. Highlights at this Victorian guest house include free continental breakfast, an outdoor swimming pool and a poolside bar. .Papa Jack's Bar (THU-SAT) is the guest house's own bar. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and a microwave in a common area. Each morning free breakfast is served. There's also the convenience of limited parking. .Attractions within a 30-minute walk of this 3-property class Old Town Key West guest house include Florida Keys Beaches and South Beach.
View more Guest houses in Key WestOpens in a new window

What's nearby

  • Key West Naval Station - 2 min walk - 0.2 km
  • Studios of Key West - 5 min walk - 0.4 km
  • Duval Street - 13 min walk - 1.2 km
  • Ernest Hemingway Home and Museum - 17 min walk - 1.4 km
  • Southernmost Point - 20 min walk - 1.7 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 8 min drive

Restaurants

  • ‪Dions Truman & White - ‬2 min walk
  • ‪Sandy's Café - ‬5 min walk
  • ‪Square Grouper Key West - ‬13 min walk
  • ‪Moose Lodge - ‬7 min walk
  • ‪The Dive Bar Shirt Club - Grub House - ‬12 min walk

About this property

The Palms Hotel

You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

An outdoor pool, barbecue grills, and multilingual staff are also featured at The Palms Hotel.

  • 32 guestrooms or units
  • 2 levels
  • 4 buildings
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Microwave in a common area
  • Bar or lounge
  • Bar by the pool
The Palms Hotel offers 32 air-conditioned accommodations with free toiletries and a ceiling fan. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

Similar properties

Bar (on property)
Southwinds Motel
Old Town Key West
  • Pool
  • Breakfast included
  • Restaurant
  • Air-conditioning
4.3 out of 5, Excellent, 1,349 reviews
The price is NZ$355
includes taxes & fees
18 May - 19 May
Southwinds Motel

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 91 metres
  • Street parking available
  • Limited on-site parking

Food and drink

  • Free continental breakfast available daily 8 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Papa Jack's Bar (THU-SAT)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • No lift

More

  • 2 floors
  • 4 buildings
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:30 AM - 9:00 PM

Front desk staffed during limited hours

Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 55 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 100 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Spring Break deposit: USD 150.00 per stay for guests aged under 25 years old staying between 01 February and 16 April

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 55 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Palms Hotel Key West

Palms Key West

Palms Hotel Key West

The Palms Hotel- Key West Hotel Key West

The Palms Hotel Key West

The Palms Hotel Guesthouse

The Palms Hotel Guesthouse Key West

Frequently asked questions

Is parking available at The Palms Hotel?

Onsite parking is limited.

How much does it cost to stay at The Palms Hotel?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at The Palms Hotel on 2 Jun 2026 start from NZ$344, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Palms Hotel?

Yep, The Palms Hotel is a short 18-minute walk from Florida Keys Beaches. Fun beach activities include snorkelling, scuba diving and windsurfing. You can also find boat tours.

Does The Palms Hotel have a pool?

Yep, and guests love it! The Palms Hotel has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 10:00 PM.

Does The Palms Hotel serve breakfast?

Yep, our visitors are hooked on the free continental breakfast here! Available daily from 8 AM to 10:30 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at The Palms Hotel?

No, The Palms Hotel does not offer an airport shuttle service.

What time are check-in & check-out at The Palms Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

The Palms Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 622 out of 1004 reviews
Rating 8 - Good. 240 out of 1004 reviews
Rating 6 - Okay. 87 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 21 out of 1004 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean place ! Our room was spacious and decorated nice. Plenty of towels. Office staff friendly. Breakfast was ok, had usual selection of items. Would recommend and would stay again!
Stayed 3 nights in Feb 2026

8/10 Good

Christopher

Liked: Cleanliness, staff & service, amenities
The location was good if you don't mind being a 15 minute walk from Duval and you need parking. We easily found street parking near the hotel. Decent breakfast included. Only issue was the bathroom in Room 133 was very small. Otherwise, Nice stay.
Stayed 1 night in Feb 2026

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, bartender was great.
Stayed 3 nights in Feb 2026

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities
Excellent location, Wonderful staff Loved breakfast, pool, bikes Just great place to stay
Stayed 7 nights in Feb 2026

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities
The room did not have regular TV channels available which was a problem when the Olympics are going on but most importantly on Super Bowl Sunday when we had to find another way to watch the Super Bowl
Stayed 3 nights in Feb 2026

10/10 Excellent

Michel

Stayed 2 nights in Feb 2026

10/10 Excellent

Kyle

Rooms are nice and we
Stayed 1 night in Jan 2026

10/10 Excellent

Sunnie

Liked: Cleanliness, staff & service, amenities
Nice large room, very clean, easy walk to Porky's restaurant.
Stayed 2 nights in Jan 2026

10/10 Excellent

Natalie Nicole

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was my second time at the palms and we enjoyed it! Clean, friendly staff and hospitable. We will definitely go again! Great breakfast too!
Stayed 4 nights in Feb 2026

8/10 Good

Mark

Stayed 1 night in Feb 2026

8/10 Good

Lucious

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Staff attentive to anything needed! Only complaint would be shower in room 108 is tiny and toilet is to close to sink. Its not just becausecI am a larger person but for myvwife too she is Small!
Stayed 5 nights in Feb 2026

2/10 Terrible

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unusually cold and the rooms had no heat! Also you were not allowed to flush toilet paper in the toilet!
Stayed 3 nights in Feb 2026

8/10 Good

Eugene

Stayed 3 nights in Feb 2026

8/10 Good

michael

Travelled with group
Very nice
Stayed 2 nights in Jan 2026

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was clean, within walking distance to shops and restaurants. The check-in staff was very kind and helpful, they allowed us to store our luggage until the room was ready. We will definitely choose The Palms again.
Stayed 1 night in Jan 2026

4/10 Poor

william

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms look like theyve been renovated by somebody a tube caulk . Shower was the size of a telephone booth ....shower curtain would stick to you cause the bathroom windy was drafty. Split climate system had a Do not use heat sign...so when it was bone cold this past weekend we froze. Spend a litle more to be closer to Davul , get a better place n not spend $$ on uber or a golfcart as this place is a 25 min walk.
Stayed 5 nights in Jan 2026

2/10 Terrible

Christopher, New Bern

Travelled with partner
Disliked: Amenities, property conditions & facilities
There was no working heat in the room and we literally slept in our clothes. The office was closed or we would have asked for a blanket as there was only a thin coverlet on the bed. The shower only produced lukewarm water. Ww shivered through the first night and went to the office the next morning and requested that we be moved to a room with functional heat. We were refused. We them told the front desk that we were checking out because we were in our 70's and could not tolerate a freezing cold and drafty room (nobody could). We requested a refund for one night and we were refused. We asked to speak to a manager and were given an email address. Furthermore, there was a sign in the bathroom that had instructions that no toilet paper be put into the toilet. What??? Gross. Parking was also a nightmare which required driving around looking for a space. We cannot recommend this spot for any reason.
Stayed 2 nights in Jan 2026

10/10 Excellent

Marianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the honeymoon suite. Room was clean and convenient. The shape of the room was unique. Would definitely stay there again.
Stayed 2 nights in Jan 2026

6/10 Okay

Barbara

Stayed 3 nights in Jan 2026

6/10 Okay

Maria

Travelled with family
The pool bar was closed Monday to Friday, the young lady at the front desk said that it was stated on the website, it was not. Also there was a sign in the bathroom not to flush toilet paper down the toilet , we thought it was a joke , so we asked at the front desk and he said it was true, we were to use a trash can and not flush the toilet paper in the toilet. Unbelievable.. would never stay there again .
Stayed 2 nights in Jan 2026

8/10 Good

Bibi

Stayed 2 nights in Jan 2026

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities
Staff was friendly and rooms clean. Convenient location.
Stayed 1 night in Jan 2026

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very quiet, clean room, beautiful hotel. I definitely want to recommend it.
Stayed 1 night in Jan 2026

10/10 Excellent

laura

Liked: Cleanliness, property conditions & facilities
Rooms were clean, pool and bar fun.
Stayed 1 night in Jan 2026

10/10 Excellent

Audrey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, clean room, and great location.
Stayed 2 nights in Jan 2026