6/10 Okay
Jamie
Travelled with partner
8 Aug 2025
Liked: Staff & service, amenities
I want to start by saying the staff we engaged with (Felix, Lafame, Jeff) were absolutely fantastic. We went on a kayak tour with Felix, which was wonderful and fun! When we had an issue with our first room, Lafame got on it immediately. When we took the shuttle, Jeff was our favorite driver who knew so much about the island. The staff and fun activities offered by the resort were definitely the best part of the trip.
The resort itself could use some work. Our first room had black mold growing in the air vent and on the baseboard. I let the front desk know, sending them pictures, and they immediately moved our room to a different building. This room was bigger, but definitely had the same issues. The mold was both visible in the air vent and the bathroom ceiling, and could be smelled everywhere in the room. I am not one to make a big fuss and I didn’t want to keep moving rooms. I am sure it is difficult to do appropriate upkeep with rooms to prevent mold in that kind of climate, but it is a health concern, especially with the mold growing inside of the air conditioning vent. I appreciate that they tried to upgrade our room for the inconvenience, but the fact that we were sent to a room with the same issue indicates this is a bigger issue with the whole property.
The hotel is about 10-15 minutes from Duval Street. There is not much to do around the property. We walked to a great restaurant, Roostica, but even that was a 20 minute walk from the hotel.
Jamie
Stayed 4 nights in Aug 2025
