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Crowne Plaza Knoxville Downtown University by IHG

Property class: 3.5

Photo gallery for Crowne Plaza Knoxville Downtown University by IHG

A modern bar area with a long counter, bar stools, and a television screen displaying a show.
A modern hotel room with a sofa set, a dining table, a flat-screen TV, and a view of the cityscape.
A hotel with a modern design, outdoor seating, and a landscaped area with a central tree.
A buffet with various food items and utensils, set against a backdrop of large windows and a view of buildings and trees.
A building with a circular design, labeled "NCAA Basketball Hall of Fame."

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
The current price is NZ$292
includes taxes & fees
15 Nov - 16 Nov

Explore the area

View map
401 W Summit Hill Dr, Knoxville, TN, 37902
  • Place, Market Square
    ‪1 min walk‬
  • Place, Tennessee Theatre
    ‪5 min walk‬
  • Place, Knoxville Convention Center
    ‪8 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility)

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Double Beds, Accessible (Mobility)

9.6 out of 10
Exceptional
(21 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a city view.

Room, 1 King Bed, Accessible (Mobility, Transfer Shower)

9.8 out of 10
Exceptional
(6 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Queen Beds

9.6 out of 10
Exceptional
(114 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Standard Room, 2 Double Beds, Accessible (Mobility, Transfer Shower)

9.6 out of 10
Exceptional
(4 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk, a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed with Sofa bed

9.8 out of 10
Exceptional
(31 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed (Top Floor)

A hotel room with a large bed, a desk, a chair, a window with curtains, and a city view.

Premium Room, 1 King Bed (Top Floor)

9.2 out of 10
Wonderful
(10 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(36 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A neatly made bed with white linens, a wall-mounted light, and a power outlet on the wall.

Suite, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

A modern living room with a sofa, a coffee table, and a TV mounted on the wall.

Suite, 1 Bedroom

  • City view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, and a mirror.

Premium Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Premium Room, 2 Queen Beds

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

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An outdoor patio with orange chairs, a central fire feature, and a pergola with string lights.

Hilton Knoxville

Downtown Knoxville
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
8.6 out of 10, Excellent, 2,150 reviews
The price is NZ$261
includes taxes & fees
15 Nov - 16 Nov
Hilton Knoxville

About the area

Knoxville

Crowne Plaza Knoxville Downtown University by IHG puts you in the heart of Knoxville, steps from Market Square and within a 15-minute stroll of University of Tennessee. Highlights at this hotel include a restaurant, an indoor swimming pool and a 24-hour gym. .The restaurant, Mahogany's Restaurant, is open for breakfast, lunch and dinner. 15670 square feet (1456 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 30-minute walk of this 3.5-property class Downtown Knoxville hotel, attractions include Knoxville Convention Center and Neyland Stadium.

What's nearby

  • Market Square - 1 min walk - 0.2 km
  • Tennessee Valley Authority - 2 min walk - 0.2 km
  • Tennessee Theatre - 5 min walk - 0.4 km
  • Knoxville Convention Center - 8 min walk - 0.7 km
  • World's Fair Park - 9 min walk - 0.8 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 20 min drive

Restaurants

  • ‪Stock & Barrel - ‬4 min walk
  • ‪Downtown Grill & Brewery - ‬4 min walk
  • ‪J.C. Holdway - ‬5 min walk
  • ‪Tupelo Honey - ‬5 min walk
  • ‪Preservation Pub - ‬4 min walk

About this property

Crowne Plaza Knoxville Downtown University by IHG

Crowne Plaza Knoxville Downtown University by IHG offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. Business amenities include a 24-hour business centre and 10 meeting rooms.

Public spaces have free WiFi. Event space at this hotel measures 15670 square feet (1456 square metres) and includes conference space. A vending machine, gift shops/newsstands, and concierge services are also featured at the business-friendly Crowne Plaza Knoxville Downtown University by IHG. For a fee, parking is available.

This 3.5-star Knoxville hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 12 levels
  • Conference rooms
  • 15670 sq ft of conference space
  • 1456 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
Crowne Plaza Knoxville Downtown University by IHG offers 195 accommodations with a safe and coffee/tea makers. 55-inch Smart televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Knoxville hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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An outdoor patio with orange chairs, a central fire feature, and a pergola with string lights.
Hilton Knoxville
Downtown Knoxville
  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.3 out of 5, Excellent, 2,150 reviews
The price is NZ$261
includes taxes & fees
15 Nov - 16 Nov
Hilton Knoxville

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Covered parking on site (USD 25 per day; includes in/out privileges)
  • Covered valet parking on site (USD 35 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 18.50 for adults and USD 8 for children
  • A restaurant

Restaurants on site

  • Mahogany's Restaurant

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room cot
  • In-room microwave
  • Indoor pool
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 10 meeting rooms
  • 15,670 square feet of conference space
  • 24-hour business centre

Outdoors

  • Pool loungers
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 12 floors
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 40 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 50.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 18.5 for adults and from USD 8.00 for children
  • Covered self-parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 35 per night (in/out privileges)
  • Pet fee: USD 40 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 11:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Knoxville Downtown University
Crowne Plaza Hotel University
Crowne Plaza Knoxville Downtown University
Crowne Plaza University

Frequently asked questions

What is the cancellation policy at Crowne Plaza Knoxville Downtown University by IHG?

Crowne Plaza Knoxville Downtown University by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Knoxville Downtown University by IHG?

As of 16 Oct 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Knoxville Downtown University by IHG on 15 Nov 2026 start from NZ$292, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Knoxville Downtown University by IHG?

Yep, Crowne Plaza Knoxville Downtown University by IHG has a covered self car park with in/out privileges for USD 25 per day. A self car park is also available, for a fee.

Does Crowne Plaza Knoxville Downtown University by IHG have a pool?

Crowne Plaza Knoxville Downtown University by IHG has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 6:00 AM to 11:00 PM.

Is Crowne Plaza Knoxville Downtown University by IHG family-friendly?

You bet! With amenities such as an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Knoxville Downtown University by IHG is a hit with families.

Does Crowne Plaza Knoxville Downtown University by IHG serve breakfast?

Yep, buffet breakfast is served on weekdays from 7:00 AM to 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Crowne Plaza Knoxville Downtown University by IHG?

No, Crowne Plaza Knoxville Downtown University by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Knoxville Downtown University by IHG?

Yep, you can grab a meal at Crowne Plaza Knoxville Downtown University by IHG's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Crowne Plaza Knoxville Downtown University by IHG?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Crowne Plaza Knoxville Downtown University by IHG?

Cats and dogs are welcome at Crowne Plaza Knoxville Downtown University by IHG, with food and water bowls on offer.

Crowne Plaza Knoxville Downtown University by IHG Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 765 out of 1000 reviews
Rating 8 - Good. 153 out of 1000 reviews
Rating 6 - Okay. 43 out of 1000 reviews
Rating 4 - Poor. 18 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay again clean nice place to stay
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean Hotel and walking distance to the market square and downtown areas
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay in knoxville at the Crown Plaza
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff, and very clean rooms! Excellent stay, will definitely stay here again!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for one night and the bed was very comfortable and pillows were perfect. The little courtyard of restaurants near by was a perfect place to eat and shop.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay from check in to check out.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, bedding was clean, staff was very helpful throughout the whole stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very well presented! nice place to stay and close to down town.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay! close to all downtown activities!!!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and facilities!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing and beautiful
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very attentive staff, clean room, a great stay!
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and there was street parking nearby. Can’t ask for much more
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I have stayed in. The staff were helpful, the restaurant was excellent, and the location was fabulous. Definitely staying here again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and location.
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
In town for Savannah Bananas- it was a great spot to sleep- we were not in the hotel much at all.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent and the valet personnel were so kind
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great price and great location.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great the room didn’t have carpet making it feel a bit uncomfortable beds seemed a little smaller than a queen but that could just be me easy parking and only a block or two from the market area awesome gym set up and great staff
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a welcoming stay. Check in with Anthony at the bar...one of the many superstars on their staff.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Tge hotel is charming and clean and within walking distance to all Very friendly helpful staff
Stayed 3 nights in Apr 2026