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Kobe Bay Sheraton Hotel & Towers

4.0 star property

Photo gallery for Kobe Bay Sheraton Hotel & Towers

A wooden spa with a hot tub, large windows, and a wooden ceiling.
A serene indoor pool with wooden benches and a view of lush greenery outside.
A high-rise bar with a panoramic city view, large windows, and modern interior design.
View from property
A modern interior with a sectional sofa, a wooden coffee table, and a seating area with a low table.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$240
2 Aug - 3 Aug

Explore the area

View map
2-13 Kouyoucho-naka, Higashinada-ku, Kobe, Hyogo-ken, 658-0032
  • Place, Port of Kobe
    ‪1 min walk‬
  • Place, Kobe Fashion Museum
    ‪3 min walk‬
  • Place, Dekapathos
    ‪7 min walk‬
  • Airport, Osaka (KIX-Kansai Intl.)
    ‪112 min drive‬

Room options

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Twin Room, 1 Single Bed

A hotel room with two beds, a desk with a chair, a TV, and a window with curtains.

Twin Room, 1 Single Bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room

A neatly made bed with white linens and a folded garment on the bed.

Room

  • Sleeps 1
  • 1 King Bed OR 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Single Bed

A hotel room with two beds, a desk, a chair, and a large window offering a city view.

Deluxe Room, 1 Single Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 3
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 Double Bed, Ocean View

A large bed with a headboard, a bedside table, a desk with a chair, a television, and a window with curtains.

Room, 1 Double Bed, Ocean View

  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Premier Room, 1 King Bed, Ocean View

A hotel room with a large bed, two bedside lamps, a desk with a chair, a television, and framed pictures on the wall.

Premier Room, 1 King Bed, Ocean View

  • City view
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 Double Bed

A hotel room with a large bed, a desk with a chair, a small table, and a TV.

Club Room, 1 Double Bed

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Single Bed, Mountain View

A hotel room with two beds, a desk, a chair, a TV, and a large window with a city view.

Deluxe Room, 1 Single Bed, Mountain View

8.6 out of 10
Excellent
(4 reviews)
  • Mountain view
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Room, 1 Single Bed, Corner

A hotel room with two beds, a sofa, a chair, a desk, and a lamp.

Room, 1 Single Bed, Corner

  • Mountain view
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Premier Twin Room, 1 Single Bed, Ocean View

A hotel room with two beds, a desk with a TV, and a wardrobe.

Premier Twin Room, 1 Single Bed, Ocean View

  • City view
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Club Suite, 1 Single Bed, Tower

A hotel room with two beds, a nightstand with a lamp, a desk with a lamp, and a large window with a city view.

Club Suite, 1 Single Bed, Tower

  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 Double Bed

A hotel room with two beds, a desk, a chair, a lamp, and a window with curtains.

Deluxe Room, 1 Double Bed

  • Mountain view
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

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About the area

Kobe

Kobe Bay Sheraton Hotel & Towers places you steps from Port of Kobe and within a 10-minute stroll of Dekapathos. Highlights at this hotel include 4 restaurants, 3 bars/lounges and an indoor swimming pool. .A day of pampering can include Thai massages and facials along with aromatherapy and mani/pedis. The restaurant, Kobe Grill, serves French cuisine and is open for lunch and dinner. Enjoy the 2 outdoor tennis courts, nightclub and 24-hour gym plus access to hot springs. Business travelers can take advantage of 7 meeting rooms and limo/town car service. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 4-property class Higashinada hotel, attractions include Meriken Park and Hanshin Koshien Stadium.

What's nearby

  • Port of Kobe - 1 min walk - 0.0 km
  • Kobe Fashion Museum - 3 min walk - 0.3 km
  • Kobe City Koiso Memorial Museum of Art - 6 min walk - 0.5 km
  • Dekapathos - 7 min walk - 0.7 km
  • Mount Rokko - 53 min drive - 21.1 km

Getting around

  • Kobe Hanshin Sumiyoshi Station - 5 min drive
  • Island Center Station - 5 min walk
  • Osaka (KIX-Kansai Intl.) - 60 min drive

Restaurants

  • ‪ピアハウス六甲1 - ‬3 min drive
  • ‪マクドナルド - ‬5 min walk
  • ‪ガーデンカフェ - ‬5 min walk
  • ‪シェラトンクラブラウンジ - ‬6 min walk
  • ‪サイゼリヤ - ‬1 min walk

About this property

Kobe Bay Sheraton Hotel & Towers

Kobe Bay Sheraton Hotel & Towers offers its guests hot springs, outdoor tennis courts, and an indoor pool. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 3 bars/lounges. Public spaces have free WiFi and wired Internet.

7 meeting rooms and limo/town car service are available. A nightclub, a 24-hour fitness centre, and a sauna are also featured at the business-friendly Kobe Bay Sheraton Hotel & Towers. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 4-star Kobe hotel.

  • 1 building
  • 267 guestrooms or units
  • 21 levels
  • 4 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 1992
  • Nightclub
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Kobe Bay Sheraton Hotel & Towers offers 267 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Televisions come with pay-per-view films. Bathrooms include baths or showers, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include Thai massages, facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy.

Public bath/onsen services include an indoor mineral hot spring (onsen). This service features separate men's and women's areas. The ryokan bathing area is open from 6:00 AM to midnight. There are hot springs on site.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 4,427 for adults and JPY 2,530 for children
  • 3 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Garden Cafe (Buffet)
  • Kobe Grill
  • Matsukaze
  • Suikyoen
  • Teppanyaki Kobe Grill

Things to do

  • 2 outdoor tennis courts
  • 24-hour gym
  • Hot springs
  • Indoor pool
  • Nightclub
  • Playground
  • Sauna
  • Tennis lessons

Family friendly

  • Indoor pool
  • Laundry facilities
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 7 meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Terrace
  • Vegetable garden

Spa

  • Aromatherapy
  • Facials
  • Hot springs
  • In-room massages
  • Manicures/pedicures
  • Public bath open from 6:00 AM - midnight
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 21 floors
  • Ballroom
  • Built in 1992
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 7 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4427 for adults and from JPY 2530 for children
  • Airport shuttle fee: JPY 2200 per person (one-way)
  • Airport shuttle fee per child: JPY 1100

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Kobe Bay Sheraton Hotel & Towers
Kobe Bay Sheraton Towers
Kobe Bay Sheraton Hotel
Kobe Sheraton
Sheraton Kobe
Kobe Bay Sheraton Hotel Towers
Kobe Sheraton & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Kobe
Kobe Bay Sheraton Hotel & Towers Hotel
Kobe Bay Sheraton Hotel & Towers Hotel Kobe

Frequently asked questions

What is the cancellation policy at Kobe Bay Sheraton Hotel & Towers?

Kobe Bay Sheraton Hotel & Towers offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Kobe Bay Sheraton Hotel & Towers?

As of 31 Jul 2026, prices found for a 1-night stay for 2 adults at Kobe Bay Sheraton Hotel & Towers on 2 Aug 2026 start from NZ$240, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Kobe Bay Sheraton Hotel & Towers?

Yep, Kobe Bay Sheraton Hotel & Towers has a free self car park.

Are there any beaches close to Kobe Bay Sheraton Hotel & Towers?

The closest beach to Kobe Bay Sheraton Hotel & Towers is Ashiya Beach (4.3 km).

Is there a spa on site at Kobe Bay Sheraton Hotel & Towers?

There's no onsite spa, but this property does offer services like facials and body treatments, as well as Thai massages.

Does Kobe Bay Sheraton Hotel & Towers have a pool?

Kobe Bay Sheraton Hotel & Towers has an indoor pool.

Does Kobe Bay Sheraton Hotel & Towers have a waterslide?

No, there is no waterslide at Kobe Bay Sheraton Hotel & Towers, but Dekapathos is a short 10-minute walk away.

What luxury perks are available at Kobe Bay Sheraton Hotel & Towers?

Kobe Bay Sheraton Hotel & Towers features a nightclub, an indoor pool and a sauna.

What makes Kobe Bay Sheraton Hotel & Towers a romantic place to stay?

A bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Kobe Bay Sheraton Hotel & Towers.

Does Kobe Bay Sheraton Hotel & Towers serve breakfast?

Yeah, buffet breakfast is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Kobe Bay Sheraton Hotel & Towers?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Kobe Bay Sheraton Hotel & Towers?

Yep, you can grab a meal at Kobe Bay Sheraton Hotel & Towers's onsite restaurant that serves French cuisine.

What time are check-in & check-out at Kobe Bay Sheraton Hotel & Towers?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Kobe Bay Sheraton Hotel & Towers?

No, only service animals are allowed.

Kobe Bay Sheraton Hotel & Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 349 out of 661 reviews
Rating 8 - Good. 236 out of 661 reviews
Rating 6 - Okay. 57 out of 661 reviews
Rating 4 - Poor. 8 out of 661 reviews
Rating 2 - Terrible. 11 out of 661 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities
Hi, our room was clean and the hotel had great amenities.
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Takahiro

Liked: Staff & service
Nice hot spring bath
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, friendly and English speaking staff. Breakfast buffet included and has a large section of eastern and western food. Sometimes the buffet is crowded. It was really convenient that the airport bus stopped here and the train station is here as well.
Stayed 6 nights in Jun 2024
Verified review

10/10 Excellent

Schoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall Sheraton experience was great. The staff offers great service and the establishment, albeit a little outdated, has everything a high-end hotel needs to have. The perks such as the breakfast and the afternoon lounge coupons were enormously helpful and are the primary reasons I would reconsider going back to Kobe Bay Sheraton in the future.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No taxis in that area. Breakfast absurdly overpriced. Public bus to Sannomiya, though, fine and stops at hotel.
Stayed 1 night in Apr 2023
Verified review

6/10 Okay

alberto

Disliked: Cleanliness
m.. m vxvfhjfjfhhxjxjdjfj
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

S

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がとても良かった。
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

ayaka

Disliked: Staff & service, amenities
ヘアアイロンとブラシを忘れてしまい、2度の連絡をしたにもかかわらず怒り気味で対応されました。 ヘアアイロンに関してはホテルの朝に使ったのが最後でスーツケースも一度も開けなかったのでホテルの方にもう一度確認して欲しく電話したのに上から目線で再度探すそぶりもみせてくれませんでした。
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Katsuya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロント及び朝食会場スタッフさんの心温まる親切丁寧な対応が素晴らしかったです
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

YOSHIKO

Liked: Cleanliness, staff & service, amenities
良かった
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Tadashi

Liked: Cleanliness, staff & service, amenities
チェックイン、チェックアウト時のご対応、部屋の清潔感、施設及びサービス(クラブラウンジ、浴場、朝食)のクウォリティ、全て満喫させて頂きました。
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Naoya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食なしの宿泊だった。スタッフの方が親切で快適に過ごせた。
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Kenji

Liked: Cleanliness, amenities
天然温泉が良かった。
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Kotani

Liked: Cleanliness, staff & service
Disliked: Amenities
お部屋は、とても綺麗で、過ごし易く、お掃除も綺麗にされていて、シャワールームも良かったし、ベッドも寝心地が良かったです。ただ、本当に本当に残念だったのは、翌朝、朝7時過ぎに温泉に行って、体を流しゆっくりして、その後、シャンプーをしにシャワー台に行くと、ご高齢の男性の方がシャンプーをしていた。付き添いの女性の方が背中を向けて、彼女も身体を洗っていて、なぜ男性の方が女性風呂にいるのか？年配の方であっても、あってはいけない事ではないでしょうか？ただルールがわからないのですが、シェラトンでは、年配の方なら男性でも、女性風呂に入って良いのでしょうか？私は、他の男性に裸を見られたくないです。その高齢の方は自分で髪を洗っていました。付き添いの方が必要かなのかも知れませんが、もう本気で気分が悪くて、不快でしかなく、せっかくの楽しい旅行が残念でならなかったです。こんな経験はじめてで、今でも思い出すと気分が悪いです。温泉内をお掃除していた方は、外国人でたぶん彼女もわかっていたはずです。ポイントを使って、楽しみにして宿泊した四つ星ホテル、真面目に使ったポイント返して欲しいぐらいです。
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Akira

Liked: Cleanliness
15:00チェックインのオペレーションが悪すぎる。
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Misook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

にこ

いつも利用してとても満足してましたが 今回は朝食のレストランのスタッフのスタート時間を尋ねたところ7時と言われ、散歩などして帰って来たら6:30スタートに気づき、ありえないです。 スタッフ教育がなってない 残念です。
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

YOSHIKO

2025/5/18泊19日チェックアウト ①アメニティは充実していたが、湯沸かしポットが無かったのは残念でした。付随するティバッグも、 ② 18時前にチェックインのみし、フロントの前クローク横でキャリバッグから近隣に住む者に渡す荷物だけ出し外出、21時前にホテルに戻ると預けておいたキャリーバッグがポツンと一つだけ置いてありタグも何もついていなかった、私もフロントには声もかけず自分のものだったのでそのまま920号室へ。しかし他人様が故意に持ち去ることもできることに気が付いた。。 そしてもう一つバッグの外ポケットに折り畳み傘を入れていたが折り畳んでも外に飛び出した状態だった為にそのままバッグに納め、着替え程度の物だけだったので鍵もかけず外出しました。部屋に入りバッグを開けると何故か日傘の柄が折れて外れた状態で入っていた。 鍵をかけなかった私にも落ち度もあり、貴ホテルにチェックインする前にホテル・オークラのシャトルバス利用の際のバスのトランクに入れてもらう際か出してもらう際に折れたのか、、、？しかし、貴ホテルでバッグの外ポケットから中にしまう時には折れていなかった。当日なり翌日にでも言うべでしたし、今更申し上げても仕方ないことですがホテル側？、貴ホテルフロントは宿泊客じゃなくても出入りは自由なため誰かが？と言うこともありますが人様を疑うことにも抵抗がありそのままにしていたが、一つの事例として口コミさせていただきます
Stayed 1 night in May 2025
Verified review

10/10 Excellent

TAKAHIRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ＧＷ後、温泉に惹かれ久々に宿泊しました。クラブフロアの2人部屋はじゅうぶん広く、清潔、リニューアル直後のようにピカピカ、綺麗でした。ラウンジで無料の飲み物をいただきながら六甲の景色を見て一息。到着からリラックスできました。 温泉は、露天風呂、打たせ湯他いくつかの風呂があり、旅館や健康ランドよりリラックスできるくらい良かったです。2014年からニュー淡路が経営しているとのことで納得でした。温泉フロアにもラウンジがあり、無料、有料の飲み物がありました。 クラブラウンジでは、夕方からトワイライトタイムでオードブルとスナック、スパークリングワインでまたまたのんびりしました。 アルコールメニューも多くついつい飲み過ぎには注意かも。 暗くなってからの神戸夜景はまことにきれいでした。 翌日は１階で朝食ビュッフェをいただき、オムレツ、フレンチトーストなど食べきれないほどのたくさん種類がありかつ美味でした。その後、フィットネスフロアのジャグジーでさらにのんびり、すべてのスタッフが優しくて満点のホテルでした。
Stayed 1 night in May 2025
Verified review

6/10 Okay

Shinsuke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランで店員に当たり散らしている方が目に入ったのは残念でしたが、それ以外は大浴場もあるマリオット系ということで満足できました。大浴場のシャンプーやコンディショナーも室内にあるものと同じブランドものに揃えていただけると、さらに良いかもしれません。
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Misook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

みなさんとても笑顔が素敵

4度目の利用ですが朝食レストランのマネージャーの方及び働いてるみなさん いつもご親切です。 食事も美味しいし温泉は最高でした。 又行きなくなるホテルです。
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Kunihiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食ビュッフェがヤバい。世界一かも
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Takada

Liked: Cleanliness, amenities, property conditions & facilities
チェックイン、チェックアウトがもう少しスムーズになりませんかね？！
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Hideji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
夜景素晴らしい。
Stayed 1 night in Feb 2024
Verified review

6/10 Okay

Yooshik

Liked: Cleanliness, room comfort
비싸게 클럽을 이용할 수 있는 방을 구매했는데, 클럽서비스 은 최하위, 특히 음식은 거의 없음, 간단한 과자, 쿠키 1-2개, 공간이 부족해서 보통 1시간에서 2시간 대기해야 함
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉♨️がいいです。 朝ごはんが美味しい😋
Stayed 1 night in Oct 2023