4/10 Poor
Gaia
Travelled with family and small children
6 Sept 2025
The airconditioning was broken during high 20’s temperatures, the apartment felt like a dream
Room. which I then spent 2 days communicating with the apartment staff to get fixed.
In the end they said they couldn’t fix it so I said we need to move as cannot stay a week like that, and that id like to get a refund for the time not used and for not having aircon. I am still waiting for the manager to respond, and they told me that by law they can take up to 14 days to reply to me. What a lame attitude and unpleasant holiday experience.
Go somewhere where there care more about their customers. I’m still waiting for their previous manager to respond and give us a refund
Gaia
Stayed 4 nights in Aug 2025