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Novotel Krakow City West

4.0 star property
Family-friendly hotel with spa services, near National Museum

Photo gallery for Novotel Krakow City West

Exterior
Property video
Daily buffet breakfast (PLN 85 per person)
Lobby sitting area
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$115
includes taxes & fees
22 Feb - 23 Feb

Explore the area

View map
Armii Krajowej 11, Kraków, Lesser Poland, 30-150
  • Place, Wisla Stadium
    ‪19 min walk‬
  • Place, AGH University of Science and Technology
    ‪3 min drive‬
  • Place, National Museum
    ‪4 min drive‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪12 min drive‬

Room options

View all photos for Superior Room, 1 Queen Bed with Sofa bed (Novation)

Superior Room, 1 Queen Bed with Sofa bed (Novation)

Superior Room, 1 Queen Bed with Sofa bed (Novation)

9.0 out of 10
Wonderful
(16 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Room, 2 Single Beds (Novation)

Superior Room, 2 Single Beds (Novation)

Superior Room, 2 Single Beds (Novation)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

Executive Room, 1 Queen Bed

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

Executive Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Executive Room, 2 Double Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Double Beds

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 59 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed

Superior Suite, 1 Queen Bed with Sofa bed

Superior Suite, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
TV
Clothes dryer
  • 59 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

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About the area

Kraków

A family-friendly stay in Kraków awaits you at Novotel Krakow City West. You'll be 2.5 km (1.6 mi) from National Museum and 3.5 km (2.1 mi) from Kraków Barbican. Highlights at this hotel include dryers, free WiFi and fireplaces. .A pampering day can include deep-tissue massages and sports massages. The restaurant, Novo2, is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, free kids' club, gym and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:30 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of a free area shuttle. .Places within a 15-minute drive of this 4-property class Krowodrza hotel include Oskar Schindler Factory and Dragon's Den.

What's nearby

  • Wisla Stadium - 19 min walk - 1.6 km
  • People of Krakow in Times of Terror 1939-1945-1956 - 3 min drive - 1.8 km
  • AGH University of Science and Technology - 3 min drive - 2.1 km
  • Park Krakowski - 3 min drive - 2.1 km
  • National Museum - 4 min drive - 2.4 km

Getting around

  • Kraków Łobzów Station - 4 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop - 11 min drive
  • Kraków (KRK-John Paul II - Balice) - 26 min drive

Restaurants

  • ‪Współwinni - ‬4 min walk
  • ‪Circle K - ‬3 min walk
  • ‪Miyama Sushi - ‬4 min walk
  • ‪Akwarium - ‬12 min walk
  • ‪Toscanizzazione - ‬5 min walk

About this property

Novotel Krakow City West

Family-friendly hotel with spa services, near National Museum
Novotel Krakow City West offers its guests a kids' pool, an indoor pool, and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

A business centre and 5 meeting rooms are available. Spa services, a library, and a complimentary children's club are also featured at the family-friendly Novotel Krakow City West. For a fee, parking is available.

This 4-star Kraków hotel is smoke free.

  • 305 guestrooms or units
  • 11 levels
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Krakow City West offers 305 accommodations, which are accessible via exterior corridors and feature fireplaces and minibars. Televisions come with satellite channels. Bathrooms include baths or showers with a deep soaking bath, complimentary toiletries and hairdryers.

This Kraków hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. In-room massages, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Parking on site (PLN 70 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; PLN 85 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo2

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Gym
  • Indoor pool
  • Library
  • Playground
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's books
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 5 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Pool loungers
  • Vegetable garden

Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Dryer
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 2:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 December to 21 December:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: PLN 100 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PLN 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PLN 85 per person
  • Self-parking fee: PLN 70 per night
  • Pet fee: PLN 100 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Novotel Hotel Krakow City West
Novotel Krakow City West
Accor Krakow Bronowice
Novotel Krakow City West Hotel
Novotel Krakow Bronowice Hotel Krakow
Krakow Novotel
Novotel Krakow City West Hotel
Novotel Krakow City West Kraków
Novotel Krakow City West Hotel Kraków

Frequently asked questions

What is the cancellation policy at Novotel Krakow City West?

Novotel Krakow City West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Krakow City West?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at Novotel Krakow City West on 22 Feb 2026 start from NZ$115.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Krakow City West?

Yep, Novotel Krakow City West has a self car park for PLN 70 per night. A self car park is also available, for a fee.

Is there a spa on site at Novotel Krakow City West?

There's no onsite spa, but this property does offer services like deep-tissue massages.

Does Novotel Krakow City West have a pool?

Take your pick from a pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 10:00 PM.

What makes Novotel Krakow City West a romantic place to stay?

A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Novotel Krakow City West.

Is Novotel Krakow City West family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as children's books and travel cots in the guestrooms, it's no surprise that Novotel Krakow City West is a hit with families.

Are there hot tubs in the rooms at Novotel Krakow City West?

No, but there are deep-soaking baths in the guestrooms.

Does Novotel Krakow City West serve breakfast?

Yeah, buffet breakfast is on offer on weekdays between 6:00 AM and 10:30 AM and on weekends from 6:30 AM to 11 AM.

Is there a free airport shuttle available at Novotel Krakow City West?

No, Novotel Krakow City West does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Krakow City West?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Novotel Krakow City West?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at Novotel Krakow City West?

Furry friends are welcome at Novotel Krakow City West, with food and water bowls on offer.

Novotel Krakow City West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 457 out of 1001 reviews
Rating 8 - Good. 426 out of 1001 reviews
Rating 6 - Okay. 87 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

6/10 Okay

Arjen Peter

Liked: Cleanliness
Stayed 2 nights in Oct 2025

10/10 Excellent

Yangwei

Stayed 2 nights in Oct 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2025

6/10 Okay

Dana

Liked: Cleanliness
The hotel is clean, air conditioning was not cooling as supposed to , staff was not helpful, i had to take my bags upstairs on my own
Stayed 2 nights in Sep 2025

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

6/10 Okay

Khrys

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The front office staff were not smiling always busy with the screen in front of them instead to greeting and smiling at customers
Stayed 3 nights in Aug 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandros

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Aug 2025

10/10 Excellent

Izabela

Stayed 3 nights in Aug 2025

10/10 Excellent

Andrzej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Izabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good for business trip.

When I arrived it was a weird vibe from front desk. Instead ask me for name I was charge like it was not under mine name reservation. Front desk receptionist were just official not really friendly. I would aspect more info for tourists side off Krakow. It was more business hotel not tourist. Confort,cleaning service aswell as restaurant absolutely amazing.
Stayed 3 nights in Jul 2025

6/10 Okay

Adam

Travelled with family and small children
Liked: Cleanliness, amenities
Two double beds were good and room was clean. Coffee was excellent. Unexpected parking fees were very high.
Stayed 1 night in Jul 2025

10/10 Excellent

Haris, Manchester

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Visited with family and it does caters to families 1. Excellent facilities. Excellent pool and gym. Also has a PlayStation for kids to indulge in during the day 2. Clean rooms with all the required amenities 3. Great staff and always ready to help. All my requirements were fulfilled and done quickly Would definetly stay there again as it is quite near krakow city center but further away to avoid the hustle and bustle of the city center
Stayed 5 nights in Jun 2025

10/10 Excellent

YILMAZ

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice staying

We stayed in this hotel with family. The room was clean, spacious and comfort. Breakfast was excellent. The price for this high quality hotel is quite reasonable. Hotel is a bit far away from old town but, with Uber, Bolt it is only 10 minutes. Liked.
Stayed 1 night in Jun 2025

10/10 Excellent

Brett

Stayed 1 night in Jun 2025

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel, great staff, impeccable rooms.
Stayed 4 nights in Jun 2025

10/10 Excellent

Maciej

Stayed 1 night in May 2025

8/10 Good

Mohammed

Travelled with family and small children
Liked: Staff & service
Easy access to Kraków main square. Well priced hotel.
Stayed 2 nights in Apr 2025

10/10 Excellent

DAVID

Stayed 3 nights in Apr 2025

10/10 Excellent

Piotr

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Wonderfull stay as always. Hotel offers activities for kids. Easter eggs painting etc. always well prepared for holidays celebration.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, breakfast was nice and the staff were always happy to assist if needed
Stayed 5 nights in Mar 2025

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfy.
Stayed 3 nights in Mar 2025

10/10 Excellent

william

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 7 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Stayed at this hotel previously, slight distance away from Krakow but wasn’t an issue as we were visiting Auschwitz by vehicle. The hotel has a small pool which gets busy due to the size of hotel and the changing area is very small (Ideally get changed in room and go to the pool in a towel). Positive points were that the hotel staff are friendly, breakfast is great, location is ok and the room had 2 double beds which was a welcome relief for my daughter who been on sofa beds for the previous 5 nights in Zakopane. Would definitely recommend.
Stayed 1 night in Feb 2025