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Aparthotel

Portal House Apartments

Property class: 3

Photo gallery for Portal House Apartments

A street view at dusk with a building featuring multiple windows and a door with a sign.
A hotel room with a sofa, a table with a decorative bowl, a floor lamp, and a balcony with a chair and a table.
A breakfast buffet with various food items, including watermelon, grapes, croissants, and pastries.
A hotel room with a bed, pillows, a vase with flowers, and a wall-mounted lamp.
A hotel reception area with a wooden reception desk, a plant, and a window with curtains.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Spa
  • Outdoor space
  • 24/7 front desk

Explore the area

View map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332
  • Place, Main Market Square
    ‪3 min walk‬
  • Place, St. Mary's Basilica
    ‪3 min walk‬
  • Place, Kraków Barbican
    ‪6 min walk‬
  • Airport, Kraków (KRK-John Paul II - Balice)
    ‪35 min drive‬

Room options

View all photos for Superior Apartment

A modern kitchen with a dining area, a living room with a blue sofa, and a fireplace.

Superior Apartment

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

A modern living room with a blue sofa, a coffee table, and a TV. There is a skylight above and a kitchen in the background.

Deluxe Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Standard Room

A hotel room with two beds, a dining area, a coffee maker, and a TV.

Standard Room

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Junior Apartment

A hotel room with a large bed, wooden wardrobe, and wall-mounted lights.

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Single Sofa Bed

View all photos for Senior Apartment

A modern hotel room with a dining area, kitchenette, and a TV mounted on the wall.

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Bed

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About the area

Kraków

Portal House Apartments places you in the centre of Kraków, steps from Royal Road and within a short 5-minute stroll of Main Market Square. Highlights at this aparthotel include in-room free WiFi and LCD TVs. .You can enjoy a TV with satellite channels, and each apartment features a coffee/tea maker, free bottled water and in-room massages. Premium bedding and a pillow menu welcome you to a good night's rest, and other nice touches include a rainfall showerhead. A safe, a hairdryer and a desk are also available. Housekeeping is available on request. .A pampering day can include deep-tissue massages and sports massages. Additionally, you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Free buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute walk of this 3-property class Kraków Old Town aparthotel include St. Mary's Basilica and Cloth Hall.
View more Aparthotels in KrakówOpens in a new window

What's nearby

  • Royal Road - 1 min walk - 0.0 km
  • Main Market Square - 3 min walk - 0.3 km
  • St. Mary's Basilica - 3 min walk - 0.3 km
  • Cloth Hall - 5 min walk - 0.4 km
  • Kraków Barbican - 6 min walk - 0.6 km

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop - 9 min drive
  • Kraków Główny Station - 17 min walk
  • Kraków (KRK-John Paul II - Balice) - 36 min drive

Restaurants

  • ‪Bull Pub - ‬2 min walk
  • ‪Bierhalle - ‬3 min walk
  • ‪House of Beer - ‬1 min walk
  • ‪Kogel Mogel - ‬3 min walk
  • ‪Moaburger - ‬1 min walk

About this property

Portal House Apartments

Free breakfast is served daily. Public spaces have free WiFi. Event space at this aparthotel measures 377 square feet (35 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. Spa services, tour/ticket assistance, and a garden are also featured at Portal House Apartments.

This 3-star Kraków aparthotel is smoke free.

  • 20 guestrooms or units
  • 377 sq ft of conference space
  • 35 sq. m of conference space
  • Buffet breakfast (free)
  • Conference space
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Lift
  • No smoking on site
Portal House Apartments offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Kraków aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on request and in-room massages can be requested.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and sports massages.

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transport

  • Offsite parking available (PLN 120 per day); reservations required
  • 24-hour return airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • Highchair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping on request
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city centre
  • Near a train station
  • Near an outlet shopping centre

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Banquet hall
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Payment types

  • Mastercard
  • Visa

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 120 per day (1476 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Free in-room WiFi has a 2-device limit.

Property is also known as

Portal House Apartments Kraków
Portal House Apartments Aparthotel
Portal House Apartments Aparthotel Kraków

Frequently asked questions

What is the cancellation policy at Portal House Apartments?

Portal House Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Portal House Apartments?

There's no onsite spa, but this property does offer services like sports massages.

Does Portal House Apartments serve breakfast?

You bet, free buffet brekkie is offered weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Portal House Apartments?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Portal House Apartments?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Portal House Apartments?

No, pets are not allowed.

Portal House Apartments Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 214 out of 259 reviews
Rating 8 - Good. 39 out of 259 reviews
Rating 6 - Okay. 4 out of 259 reviews
Rating 4 - Poor. 0 out of 259 reviews
Rating 2 - Terrible. 2 out of 259 reviews

9.8/10

Cleanliness

9.4/10

Amenities

9.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very good location, spacious clean rooms.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location, lovely breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It was a really nice apartment that was in an excellent location. It had a friendly staff and a delicious breakfast with a lot of variety. Very comfortable and spacious and they made us a nice to go breakfast for our early bus trip to Zacopane.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely clean hotel, friendly helpful staff. Bars restaurants on your doorstep.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent!
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was unbelievably delicious— huge selection of delicious foods. Air conditioning is controlled by the staff, but the temperature was fine. Rooms clean and the location is great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location near town square.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice and clean hotel located perfectly in the city centre. Breakfast was great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
clean room, great location hear main square. Good breakfast and very friendly and helpful staff
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We can’t wait to come back. Location is amazing. Accommodation was amazing. Everything was great My only thing would be to bring my own pillow but that’s everywhere. Other than that, we will definitely be return customers
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
excellent location, clean accommodation and good breakfast. Highly recommended
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, nice team, very good breakfast, lots of options. Clean, modern decor and very quiet considering city centre. Would happily visit again 😁
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
The location of the property is excellent, just steps from the main square and public transportation. Complimentary coffee, tea, and water in the room is a great touch. The staff is friendly and very accommodating. The downside of the hotel is that it’s on a rather noisy street making sleep difficult.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was lovely, different hot items daily, continental was fresh and tasty. Check in was a breeze, check in staff friendly and helpful at all times. Very quiet hotel, you would not know anyone else was staying there.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms were very clean and comfortable. The staff were all helpful and spoke English fluently. There were shops, restaurants and pubs nearby.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent location - walkable to the city square. The staff was friendly and helpful, and the room very clean.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Lovely place, great location
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious rooms, great location, friendly staff, nice breakfast.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was exceptional. The room was spacious and clean and quiet. Beds very comfortable. Breakfast was delicious. The apartment was located in a very convenient and central spot but nice and quiet. Would highly recommend.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice building in excellent condition. Very classy. Location is also fantastic, just a few hundred meters away from the main square. Very clean and well equipped, including a small fridge. Employees are very polite and helpful. Breakfast offers a wide range of options. If you arrive by train, you first walk in a large mall, then in less than 15 minutes you are there. Very convenient.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025