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Grand Puteri Hotel

3.0 star property

Photo gallery for Grand Puteri Hotel

Exterior
Lunch and dinner served
Lobby
Lunch and dinner served
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air-conditioning
  • Business services
  • Laundry room

Explore the area

View map
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100
  • Place, Kampung Cina
    ‪3 min walk‬
  • Place, Pasar Payang
    ‪5 min walk‬
  • Place, Bukit Puteri
    ‪5 min walk‬
  • Airport, Kuala Terengganu (TGG-Sultan Mahmood)
    ‪17 min drive‬

Room options

View all photos for Superior Double Room

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room

  • City view
  • 14 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room

  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

View all photos for Superior Double Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Superior Double Room (with Breakfast)

  • City view
  • 17 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room (with Breakfast)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Twin Room (with Breakfast)

  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

About the area

Kuala Terengganu

Grand Puteri Hotel places you steps from Zainal Abidin Mosque and within a 10-minute stroll of Kampung Cina. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self-parking. .The restaurant, Puteri Coffee House, is open for lunch and dinner. Business amenities include a meeting room and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. .Sights within a 10-minute walk of this 3-property class Kuala Terengganu hotel include Pasar Payang and Central Market.

What's nearby

  • Kampung Cina - 3 min walk - 0.3 km
  • Zainal Abidin Mosque - 3 min walk - 0.3 km
  • Pasar Payang - 5 min walk - 0.5 km
  • Bukit Puteri - 5 min walk - 0.5 km
  • Kuala Terengganu Drawbridge - 2 min drive - 1.6 km

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 25 min drive

Restaurants

  • ‪Cool Blog MBKT - ‬3 min walk
  • ‪Nasi Padang Sofinaz - ‬3 min walk
  • ‪Kedai Ayamas Kuala Terengganu - ‬3 min walk
  • ‪KFC - ‬2 min walk
  • ‪Secret Recipe - ‬3 min walk

About this property

Grand Puteri Hotel

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Business amenities include a business centre and a meeting room. An outdoor pool, barbecue grills, and complimentary newspapers in the lobby are also featured at the business-friendly Grand Puteri Hotel. Self parking is free.

Smoking is allowed in designated areas at this 3-star Kuala Terengganu hotel.

  • 173 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
  • Dining venue
Grand Puteri Hotel offers 173 air-conditioned accommodations with minibars and complimentary bottles of water. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Exterior
Paya Bunga Hotel Terengganu
Kuala Terengganu
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 183 reviews
The price is NZ$82
includes taxes & fees
22 June - 23 June
Paya Bunga Hotel Terengganu

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Puteri Coffee House

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard.

Property is also known as

Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel
Grand Puteri Kuala Terengganu
Grand Puteri
Grand Puteri Hotel Hotel
Grand Puteri Hotel Kuala Terengganu
Grand Puteri Hotel Hotel Kuala Terengganu

Frequently asked questions

What is the cancellation policy at Grand Puteri Hotel?

Grand Puteri Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Puteri Hotel?

Yep, Grand Puteri Hotel has a free self car park.

Are there any beaches close to Grand Puteri Hotel?

The closest beach to Grand Puteri Hotel is Batu Buruk Beach (1.5 km).

Does Grand Puteri Hotel have a pool?

Grand Puteri Hotel has an outdoor pool.

Is there a free airport shuttle available at Grand Puteri Hotel?

No, Grand Puteri Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Puteri Hotel?

Yep, you can grab a meal at Grand Puteri Hotel's onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Grand Puteri Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Puteri Hotel?

No, pets are not allowed.

Grand Puteri Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 70 out of 286 reviews
Rating 8 - Good. 118 out of 286 reviews
Rating 6 - Okay. 71 out of 286 reviews
Rating 4 - Poor. 23 out of 286 reviews
Rating 2 - Terrible. 4 out of 286 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Roland

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023
Verified

6/10 Okay

NOOR HAYATI

Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron
Verified

4/10 Poor

BASTIAH

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022
Verified

8/10 Good

Duke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Min Tze

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A terrible experience

I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021
Verified

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021
Verified

8/10 Good

MOHAMAD YUSOF

Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020
Verified

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

The besttt hotel
Stayed 1 night in Sep 2020
Verified

8/10 Good

ZAKARIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.

The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019
Verified

8/10 Good

Zul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019
Verified

6/10 Okay

Zainai

Disliked: Room comfort

Revise The Star rating

Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019
Verified

8/10 Good

nur azlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable place to stay

Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019
Verified

10/10 Excellent

Azlan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019
Verified

8/10 Good

akmal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok hotel to stay
Stayed 1 night in Aug 2019
Verified

8/10 Good

Chick Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable hotel strategically located

coveniently located within walking distance from Pasar Payang and bus station. Good for people going Pulau Redang as jetty also nearby walking distance.
Stayed 3 nights in Aug 2019
Verified

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dekat dengan Masjid Putih.
Stayed 5 nights in Jul 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming Pool
Stayed 2 nights in Jul 2019
Verified

10/10 Excellent

Ismi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly n breakfast quite good
Stayed 2 nights in Jun 2019
Verified

8/10 Good

Rosnizam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locate at city centre, very easy to move 1 place to another. The room is good but little bit smelly
Stayed 3 nights in Jun 2019
Verified

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
good facilities
Stayed 1 night in May 2019