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Jivana Resort

3.5 star property

Photo gallery for Jivana Resort

Exterior
Deluxe Double Room, 1 King Bed, Pool View, Poolside | Garden view
Luxury Single Room, 1 King Bed, Private Pool
Garden
Breakfast, lunch and dinner served

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is NZ$198
includes taxes & fees
29 June - 30 June

Explore the area

View map
Jl. Raya Kuta Baturiti, Lombok, Kuta, West Nusa Tenggara, 83573
  • Place, Kuta Beach
    ‪11 min walk‬
  • Place, Mandalika International Street Circuit
    ‪10 min drive‬
  • Place, Tanjung Aan Beach
    ‪21 min drive‬
  • Airport, Lombok (LOP-Lombok Intl.)
    ‪32 min drive‬

Room options

View all photos for Deluxe Double Room, 1 King Bed, Pool View, Poolside

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Double Room, 1 King Bed, Pool View, Poolside

10.0 out of 10
Exceptional
(2 reviews)
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Single Room, 1 King Bed, Private Pool

Premium bedding, minibar, in-room safe, individually decorated

Luxury Single Room, 1 King Bed, Private Pool

  • 120 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Luxury Villa

Premium bedding, minibar, in-room safe, individually decorated

Luxury Villa

  • 300 sq m
  • 3 bedrooms
  • Sleeps 7
  • 3 King Beds
  • Free Wi-Fi

About the area

Kuta

Jivana Resort puts you in the centre of Kuta, 1.3 km (0.8 mi) from Kuta Beach and 3.2 km (2 mi) from Pantai Seger. Highlights at this hotel include a restaurant, an outdoor swimming pool and free breakfast (local cuisine). .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and free babysitting. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 3.5-property class Kuta hotel include Merese Hill and Tanjung Aan Beach.

What's nearby

  • Kuta Beach - 11 min walk - 0.9 km
  • Mandalika International Street Circuit - 10 min drive - 3.7 km
  • Pantai Seger - 13 min drive - 3.0 km
  • Tanjung Aan Beach - 21 min drive - 8.9 km
  • Merese Hill - 22 min drive - 9.2 km

Getting around

  • Lombok (LOP-Lombok Intl.) - 28 min drive

Restaurants

  • ‪Fish Bones - ‬5 min walk
  • ‪Aldi's Warunk - ‬9 min walk
  • ‪Starbucks Kuta Mandalika - ‬6 min walk
  • ‪Ramen Otaku - ‬8 min walk
  • ‪The Breakery - ‬7 min walk

About this property

Jivana Resort

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Jivana Resort. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3.5-star Kuta hotel is smoke free.

  • 10 guestrooms or units
  • Conference rooms
  • Built in 2017
  • Local cuisine
  • Breakfast available (free)
  • Deli
  • Childcare (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Bellhop
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Jivana Resort offers 10 air-conditioned accommodations with private pools and minibars. Rooms open to patios. This individually decorated and furnished accommodation has separate dining areas. Beds feature premium bedding. 50-inch LCD televisions come with cable channels. Bathrooms include a shower, bathrobes, slippers and bidets.

This Kuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Exterior
Sikara Lombok Hotel
Kuta
  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.7 out of 5, Exceptional, 129 reviews
The price is NZ$113
includes taxes & fees
30 June - 1 July
Sikara Lombok Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Free babysitting
  • Laundry facilities
  • Outdoor pool
  • Private pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • Built in 2017
  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with cable channels
  • Private pool

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 9:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 October to 6 October:
  • Bar/Lounge
  • Dining venue
  • Laundry facilities
  • Meeting facilities
  • Parking area
  • Swimming pool
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Restaurant
  • Indoor pool
  • Outdoor pool
The following facilities are closed on Monday, Tuesday, Wednesday, Thursday and Sunday:
  • Bar/lounge
  • Indoor pool
  • Outdoor pool

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Jivana Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 400000.0 per day.
  • Cots (infant beds) are available for IDR 50000.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: IDR 200000 per vehicle (one-way)
  • Crib (infant bed) fee: IDR 50000.0 per day
  • Rollaway bed fee: IDR 400000.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Property Registration Number 8120215052951

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Jivana Resort Kuta
Jivana Kuta
Jivana Resort Kuta
Jivana Resort Hotel
Jivana Resort Hotel Kuta

Frequently asked questions

Is parking available at Jivana Resort?

Yep, Jivana Resort has a free self car park.

How much does it cost to stay at Jivana Resort?

As of 28 Jun 2026, prices found for a 1-night stay for 2 adults at Jivana Resort on 29 Jun 2026 start from NZ$198, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Jivana Resort?

Yep, Jivana Resort is a short 16-minute walk from Kuta Beach. Fun beach activities include snorkelling, windsurfing and fishing.

Does Jivana Resort have a pool?

Jivana Resort has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Jivana Resort a romantic place to stay?

Romance packages and a lounge bar, as well as private pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at Jivana Resort.

Are there hot tubs in the rooms at Jivana Resort?

No, but there are private pools in the guestrooms.

Does Jivana Resort serve breakfast?

You bet, complimentary local cuisine brekkie is on offer daily between 8:00 AM and 10:30 AM.

Is there a free airport shuttle available at Jivana Resort?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Jivana Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone? The dining venue is closed on Monday, Tuesday, Wednesday, Thursday and Sunday. The dining venue is closed seasonally each year from October 1 until October 6.

What time are check-in & check-out at Jivana Resort?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Jivana Resort?

No, pets and service animals are not allowed.

Jivana Resort Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 53 out of 72 reviews
Rating 8 - Good. 15 out of 72 reviews
Rating 6 - Okay. 3 out of 72 reviews
Rating 4 - Poor. 0 out of 72 reviews
Rating 2 - Terrible. 1 out of 72 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Jose Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great experience at Jivana Resort. Lovely people and great service. Highly recommended.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will Stay Again When in the Area

Very nice and relaxing four-night stay for a family of three. One of the best things for us was to see lots of friendly and helpful local staff working here. The breakfast was very good. The premises were clean, calm and relaxing. The location is fairly central to the area.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jivana /amazing Place

an amazing place that is run by Australian owner who is always around for suggestions and help.Its got to be the nicest place in Kuta and actually Lombok.Staff is amazing and the Breakfast is 1st rate.Its very hard for me to go back to Canguu. 10 out of 10
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place!! Staff was outstanding, especially Agus who took excellent care of us. Outside the resort is a little sketchy but theres nothing Jivana can do about it. Tortoises on site that the kitchen will give you bananas to feed them. Huge coy fish that are right there at your room. Cant say how much we loved this place!
Stayed 3 nights in Jul 2025
Verified

10/10 Excellent

carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a fantastic place!. From the moment we got there, we felt at home. One the best and most friendly staff we've ever encountered. The place is gorgeous, lush plants and trees, beautiful Koi ponds and cute turtles. They have a very nice pool with sand and a pool bar, but we rented a villa with our own pool. Oh, it was wonderful!!. Loved our big villa!! It has everything!, fridge, stove, sofa...it was perfect!. The breakfast was delicious and we even got food to feed the Koi fish. I so recommend this resort!. From the friendly staff to every single amenity, everything was top notch!. 👏👏👏👏 Perfect stay!.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Juan pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

naoko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても満足しています。 ホテル全体の設備が全て綺麗に整えられていました。 私の予約していた部屋はプライベートプール付きvillaで、リビングルームとキッチン付き❗️ とても綺麗で、広くて感動しました😍 朝食もとてもおしゃれで美味しかったです。 フロント､レストランのスタッフさん達も皆親切でした。 マッサージも2時間受けましたが､そちらも素晴らしいかったです👍
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnifique hotel, tres calme et tres beaux, extrêmement bien entretenu et personnel tres chaleureux. Nous avons sejourné a deux reprises et avons toujours tres bien été reçu. La piscine est superbe et les extérieurs incroyables, peuplés de tortues et d'oiseaux. Attention aux moustiques mais le reste génial
Stayed 1 night in Oct 2024
Verified

8/10 Good

Nora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
L'hôtel est superbe et très bien entretenu. Une très belle piscine et de beaux espaces dans lesquels vous croiserez des tortues énormes et des espèces de dindes. Le petit déjeuner est copieux et excellent. Le personnel est souriant et bienveillant, c'est vraiment agréable. Le seul point négatif est la quantité astronomique de moustiques. Des bombes et des brûleurs sont à disposition dans les chambres ainsi qu'une moustiquaire, mais équipez vous de repousses moustique et autres car vraiment nombreux
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Miki Dalén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Magisk oase midt i byen

Der er ikke en finger at sætte på dette sted. Det er på alle måder en magisk oase midt i byen. Vi havde en privat villa med pool og havde de bedste dage nogensinde på dette sted. Vi kan ikke anbefale dette nok. Stedet er så smukt og idyllisk med store skildpadder der vandre frit, rislende vand på hele hotellet og frodige omgivelser. 5/5 stjerne til dette magiske sted med de sødeste ansatte.
Stayed 4 nights in Oct 2024
Verified

10/10 Excellent

Kathrin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Alles top!!!

Wunderschöne Anlage… man kann sich vom Park kaum satt sehen, alles ist so stimmig… wir hatten eine Poolvilla die man nur empfehlen kann, auch hier sehr viele Pflanzen… das Frühstück ist ebenso ausgezeichnet…
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Havre de paix et décor parfait

Autant aller doit au but, je voyage régulièrement et j'ai séjourné dans des dizaines d'hôtels, le Jivana est le plus bel hôtel que j'ai jamais vu. Une propreté absolue, de la verdure partout, une piscine magnifique. Le spectacle des carpes Koï devant la terrasse de la chambre est fascinant et en complément on peut apprécier la visite des tortues ou des pintades de l'hôtel. Personnel très serviable et extrêmement sympathique. Le petit déjeuner à choisir sur le menu est assez complet et très bon. J'ai essayé plusieurs options et je n'ai pas été déçu. ca manque un peu de choix pour les carnivores. L'hôtel est situé dans une petite rue très calme à proximité de la rue principale qui regorge de bars, restaurants et boutiques en tous genres. L'hôtel propose des scooters à la location mais les petits modèles sont dans un état déplorable. On a opté pour le Nmax, un peu plus cher mais tout neuf et plus confortable, surtout à 2. Le seul point négatif pour moi, un wifi d'un autre temps, quasi inexistant par moment. A améliorer rapidement! Je recommande cet hôtel à 100%
Stayed 4 nights in Jul 2023
Verified

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel più bello della mia vita

Hotel con estetica superlativa, tacchini liberi di scorrazzare in giardino e carpe nel laghetto davanti al ristorante. Atmosfera rilassante e lussuosa. La nostra camera era una villa semiaperta con piscina privata, piante tropicali ovunque, camera da letto con tetto in legno e bagno e doccia all'aperto. Una magica esperienza nell'hotel più bello della mia vita.
Stayed 1 night in Jul 2022
Verified

10/10 Excellent

yogi

Liked: Property conditions & facilities, room comfort
nice
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
急な要望にも快く対応してくれて、快適に過ごせました。
Stayed 8 nights in Jun 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Jivana Resort in March was amazing. We had a one bedroom villa and it was just blissful and super quiet, just what we needed. The bed was super comfy. The restaurant staff at breakfast were very friendly and breakfast was delicious everyday. We didn’t see anyone eating there at night. Only negative would be that the water from the shower, bathroom and kitchen had a bit of a stench which was very off putting during a shower. Overall our stay was amazing. The grounds are kept immaculately and it’s just beautiful walking through.
Stayed 6 nights in Mar 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet place, a littl bit far

Location was a bit far if you wanted to go to shopping in Mataram (1hr). Not good breakfast options for us and specifically not for several days. We traveled during the rainseason, so there was very well space at the pool. Peaceful and quiet. Clean. Very slippery floor outside (in the lobby, restaurant, in front of every room) if it’s wet!
Stayed 3 nights in Feb 2020
Verified

8/10 Good

Cornelius Machiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

always a pleasure

it is alway a pleasure staying here
Stayed 2 nights in Feb 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bianca & the service team make staying at Jivana an experience you’ll never forget! They are professional, yet personal, remembering names, how you like your food & drinks. We never once had to ask twice for anything, our every need was anticipated & met! Jivana is the perfect resort👌 Clean, quiet, fun, great atmosphere, & the location couldn’t be any more perfect!! Great for couples, & families! We can’t wait to go back when we visit Kuta Lombok again! Thank you Bianca & Team, you were perfect 👌😇
Stayed 7 nights in Jan 2020
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The true meaning of a restful vacation

The experience when entering into Jivana Resort is everything you hoped it to be when booking. All staff at Jivana Resort are extremely polite, hospitable, professional and extremely thoughtful. Adrian and the management team are always very hospitable and were available to make your stay memorable. I personally sent emails to confirm transfers and to notify the management of Jivana Resort that our flight had been delayed and within minutes I received a response of acknowledgement which was pleasing to receive. The poolside villas are lovely, and the King bed is of great quality ensuring a good sleep! The facility was maintained at a very high standard and the pool area, restaurant and common area were impeccable. Jivana Resort is certainly the place to stay in the South Lombok (Kuta) region! From Andrew & Sonia D
Stayed 10 nights in Dec 2019
Verified

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury

We loved this place. The rooms were lovely, the bed was super comfortable, the whole room was super comfortable and spacious with a huge outdoor bathroom. It’s in a great location. The staff were fantastic and the breakfasts very delicious. We found the pool to be too hot (an Indonesian/humid climate thing?) and the wifi was no good. And yet I’m still giving it a 5 because it’s just that nice and very affordable. Even the linens were excellent.
Stayed 7 nights in Dec 2019
Verified

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good!

This was our third time here, we have been living on part time in Lombok since many years and sometimes we take a mini holiday away from every day life. This place is just great in every aspect; very nice staff, good food, great pool area. But the best part are the extremely comfortable beds, pillows and sheets! Makes you want to really relax. We have stayed in several other hotels in Kuta and none of them is even close to this when it comes to comfort and service. We will be back for sure!
Stayed 1 night in Nov 2019
Verified

6/10 Okay

Soy

Liked: Cleanliness
Disliked: Staff & service
Shower room and toilet is totally outside Feel weird to shower, and shower head was broken , water came out badly. Requested to reception, but nothing changed . Sink drain is bad , once you use water for 30 seconds after you should stop water for a while to let water out of from sink. There is spa in room massage. I did 75 mins massage plus 10 mins free massage Massage lady prepare thing in the room for 20 mins After i signed on the board , i put time 20:40 pm And she finished massage 21;40 pm I asked her is it 60 mins massage or 85 mins massage. She said that my booking was 20:20 pm Then is it no problem? You prepared thing to do massage in the room for 20 mins , is it all included in the massage time..? More funny thing , when i talked like that, she said will give 25% discount, i dont want to get deal with her, but she forced me to sign on the bill, i just took bill and went to reception to complain, receptionist said will check Next day , their answer is same , they will give 25% discount, thats it. There is no customer service at all. This spa price 21% additional for tax. And massage lady didnt wash my feet just touch directly with oil, and touch all my body with same hands. I just arrived and was very tired so asked to get massage immediately, can u guess how i felt dirty, I refused her to touch my face and hair. It was terrible my spa experience ever ..
Stayed 2 nights in Oct 2019
Verified

10/10 Excellent

Khadija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un havre de paix

Sublime resort, vachement plus grand en vrai que sur les photos. Staff réactif et à l’écoute. Lit d’un confort sans égal. Chambre spacieuse. Positionnement parfait : tres central, proche de tous les bons restaurants et plages, tout en étant dans une ruelle silencieuse. Ainsi, on a tout à côté et le luxe du calme tout au long du séjour. Je tiens également à mentionner la très belle végétation de l’hôtel et son excellent entretien. Le personnel fait du très bon travail. Très belle addition du koï pond. Je recommande les yeux fermés!!! Mention spéciale pour Yuli, qui m’a massée pendant 2h30 et qui a miraculeusement su faire disparaître mes forts maux de dos pendant quelques jours. Tres bonne humeur et rigueur dans son travail. N’hésitez pas à la demander pour vos soins. Quelques remarques : le petit déjeuner n’est pas à la hauteur des attentes créées par le resort dans son ensemble. Pas énormément de choix, pas de pommes de terre, pas de céréales, pas de viande sans porc à l’exception du poulet du nasi goreng etc. Les œufs étaient toujours pas suffisamment cuits, ce qui causait une odeur tres désagréable et coupait carrément l’appétit. Le restaurant de manière générale fut une déception, à n’importe quel repas de la journée, et les plats n’étaient certainement pas à la hauteur des prix fixés. Le wifi est loin d’être le meilleur que nous avons pu avoir en indonésie, ce qui est frustrant quand on voit l’envergure du resort.
Stayed 3 nights in Oct 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nette en goede accommodatie gelegen op een ideale plek nabij restaurants en bars in Kuta. De kamers zijn net evenals de badkamer en de faciliteiten in het resort. Ter verbetering is het bedlinnen en de handdoeken (badkamer en zwembad) welke smoezelig overkomen. Dit is overigens bij meerdere resorts in Lombok zo, wat mogelijk een standaard betreft. Het resort is zeker een aanrader bij een verblijf in Kuta, Lombok.
Stayed 6 nights in Sep 2019