Kempinski Hotels & Resorts - accommodation in La Baume

We stayed in one of the panoramic rooms -only way to do it. Incredible views. Rooms are clean, need a little pain touch up but otherwise great. We had a little balcony that was nice for sitting/relaxing. 24hr coffee/treat area was super cute and convenient. Location was great for exploring and train station. Spa was small but nice. The sauna doesn't get super hot and the steam room is crazy hot but otherwise it was nice to have them. Would def come back for nicer weather as they had a lot of outdoor spaces and outdoor bar that looked fun.

I stayed at this hotel for only one night and the experience was extremely disappointing. For a hotel carrying the name Freddie Mercury, the minimum expected would be basic cleanliness and maintenance, but unfortunately that was not the case. When I entered the room, I immediately noticed several black hairs on the bed sheets, and there were also hairs on one of the pillows. This is absolutely unacceptable for a room that is supposed to be prepared for new guests. It gives the clear impression that the bedding was not properly cleaned or changed. In addition, there was no toilet paper in the bathroom, which is a very basic thing that any hotel should check before a guest arrives. The floor next to the bed headboard was dirty, and the headboard itself was detached from the bed and simply leaning against the wall, showing a clear lack of maintenance. To make matters worse, the TV remote control did not work. Overall, there were far too many basic problems for a one-night stay. Serious issues with cleanliness and organization that make the experience far below what should be acceptable. This place clearly needs significant improvement.

Room was clean to a high standars howver can tell its an older hotel with cracks on door frames and bathroom