Dreams Las Mareas Costa Rica - All Inclusive

4.5 star property
Luxury property on the beach, with 2 outdoor pools

Photo gallery for Dreams Las Mareas Costa Rica - All Inclusive

2 outdoor pools, pool loungers
Preferred Club Master Suite Tropical
Outdoor wedding area
Lobby
Snack bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
The current price is NZ$1,041
includes taxes & fees
25 June - 26 June

Explore the area

Map
Playa El Jobo, La Cruz, Guanacaste
  • Playa Jobo
    ‪1 min walk‬
  • Bolanos Island National Wildlife Refuge
    ‪8 min drive‬
  • Playa Coco
    ‪8 min drive‬

Room options

Deal of the Day

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Separate bedroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite King

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Presidential Suite Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free minibar items
TV
Separate bedroom
Premium bedding
Designer toiletries
  • 146 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Double Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
TV
Separate bedroom
Premium bedding
Designer toiletries
Private bathroom
  • 49 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Double Bed Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite Double Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Separate bedroom
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Master Suite Swim Out

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free minibar items
TV
Separate bedroom
Premium bedding
Designer toiletries
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Presidential Suite Swimout Oceanfront

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free minibar items
TV
Separate bedroom
Premium bedding
Designer toiletries
  • 146 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

Junior Suite King Pool View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Double Pool View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite King Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Master Suite Tropical

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free minibar items
TV
Separate bedroom
Premium bedding
Designer toiletries
  • 98 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite Double Swim Out Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

Preferred Club Junior Suite King Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite King Ocean View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 49 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Preferred Club Junior Suite King Swim Out Tropical View

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 49 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Double

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Free minibar items
TV
Premium bedding
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

About the area

La Cruz

A luxury stay in La Cruz awaits you at Dreams Las Mareas Costa Rica - All Inclusive. You'll be steps from Playa Jobo and 1.7 km (1 mi) from Playa Coco. Highlights at this all-inclusive property include 7 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Dreams Spa by PEVONIA ® can include deep-tissue massages, hot stone massages, facials and body treatments along with access to the hot tub. The restaurant, El Patio, serves international cuisine and is open for lunch and dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site nightclub and gym. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 4.5-property class La Cruz property include Playa Bolaños and Bolanos Island National Wildlife Refuge.

What's nearby

  • Playa Jobo - 1 min walk - 0.0 km
  • Bolanos Island National Wildlife Refuge - 8 min drive - 2.1 km
  • Playa Coco - 8 min drive - 2.4 km
  • West Rajada Beach - 14 min drive - 5.2 km
  • Playa Copal - 14 min drive - 6.3 km

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 111 min drive

Restaurants

  • ‪Himitsu - ‬5 min walk
  • ‪Seaside Grill - ‬2 min walk
  • ‪Oceana - ‬1 min walk
  • ‪Portofino - ‬6 min walk
  • ‪Desires - ‬6 min walk

About this property

Dreams Las Mareas Costa Rica - All Inclusive

Luxury property on the beach, with 2 outdoor pools
Dreams Las Mareas Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Dreams Las Mareas Costa Rica - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, a sauna and a fitness centre. Free self parking is available.

This 4.5-star La Cruz property is smoke free.

  • 447 guestrooms or units
  • 7 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Nightclub
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Swim-up bar
Dreams Las Mareas Costa Rica - All Inclusive offers 447 air-conditioned accommodations with espresso makers and a safe. Rooms open to furnished balconies. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include designer toiletries and complimentary toiletries.

This La Cruz property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Dreams Spa by PEVONIA ® has 10 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a hot tub and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Oceana
  • PortoFino
  • Seaside Grill

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Nightclub
  • Playground
  • Sauna

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In the mountains
  • On a private beach
  • Pool loungers

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 1 July 2025 to 31 January 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 65 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 190 per person (one-way)
  • Airport shuttle fee per child: USD 190 (one-way)
  • Pet fee: USD 65 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted.
    Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Dreams Las Mareas Costa Rica All Inclusive Salinas Bay
Dreams Las Mareas Costa Rica Salinas Bay
Dreams Las Mareas Costa Rica All Inclusive La Cruz
Dreams Las Mareas Costa Rica
Dreams Las Mareas Costa Rica Hotel La Cruz
La Cruz Dreams Las Mareas Costa Rica Hotel
Dreams Las Mareas Costa Rica La Cruz
Hotel Dreams Las Mareas Costa Rica
Dreams Las Mareas Costa Rica Hotel
Dreams Las Mareas Costa Rica All Inclusive
Dreams Las Mareas Costa Rica
Dreams Las Mareas Costa Rica All Inclusive La Cruz
Dreams Las Mareas Costa Rica - All Inclusive La Cruz
Dreams Las Mareas Costa Rica All Inclusive
Dreams Las Mareas Costa Rica

Frequently asked questions

What is the cancellation policy at Dreams Las Mareas Costa Rica - All Inclusive?

Dreams Las Mareas Costa Rica - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Dreams Las Mareas Costa Rica - All Inclusive?

As of 16 Jun 2025, prices found for a 1-night stay for 2 adults at Dreams Las Mareas Costa Rica - All Inclusive on 25 Jun 2025 start from NZ$1,040.78, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Dreams Las Mareas Costa Rica - All Inclusive?

Yep, Dreams Las Mareas Costa Rica - All Inclusive has a free self car park.

Are there any beaches close to Dreams Las Mareas Costa Rica - All Inclusive?

Yep, Dreams Las Mareas Costa Rica - All Inclusive is a short 1-minute walk from Playa Jobo. Fun beach activities include snorkelling, windsurfing and fishing.

Is there a spa on site at Dreams Las Mareas Costa Rica - All Inclusive?

Yep, Dreams Spa by PEVONIA ® is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Dreams Las Mareas Costa Rica - All Inclusive have a pool?

Dreams Las Mareas Costa Rica - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

What luxury perks are available at Dreams Las Mareas Costa Rica - All Inclusive?

Dreams Las Mareas Costa Rica - All Inclusive features a private beach, 2 poolside bars and 2 outdoor pools. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Dreams Las Mareas Costa Rica - All Inclusive a romantic place to stay?

A hot tub and a private beach, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Dreams Las Mareas Costa Rica - All Inclusive.

Is there a free airport shuttle available at Dreams Las Mareas Costa Rica - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Dreams Las Mareas Costa Rica - All Inclusive?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Dreams Las Mareas Costa Rica - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Dreams Las Mareas Costa Rica - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 516 out of 960 reviews
Rating 8 - Good. 252 out of 960 reviews
Rating 6 - Okay. 106 out of 960 reviews
Rating 4 - Poor. 42 out of 960 reviews
Rating 2 - Terrible. 44 out of 960 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Sylwia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dirty spa! They make you pay a lot of money for their services but you will not even enjoy the hydrotherapy because the water was super dirty, full of leaves and some disgusting foam. The water in the spa mad cold, no one was there, super empty. On top of that zero good entertainment, shows for old ppl. Food was good, quiet relaxing resort away from everything. Nasty beach, almost nobody wanted to be there, black sand. We paid $1200 per night, stayed there 2 nights and were bored the next day already. Overrated resort, expensive and nothing to offer. I would not recommend it.
Stayed 2 nights in Feb 2025

10/10 Excellent

Matthew

Stayed 4 nights in Mar 2025

8/10 Good

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

6/10 Okay

KENDRA K, Middleville

Stayed 10 nights in Feb 2025

10/10 Excellent

Eva

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the property. Location was a little too far from the airport
Stayed 5 nights in Feb 2025

10/10 Excellent

ruth ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

S&R Wedding/costa Rica

This lovely resort was amazing! Everyone is so kind and the area is gorgeous. We were here for our daughter’s wedding. Caroly was our wedding planner and we could not be happier! Her team including Eduardo and Arianna were so very very helpful. It really was the dream wedding, my daughter always wanted.. Food, drinks, rooms, grounds all excellent.
Stayed 1 night in Feb 2025

6/10 Okay

Jay

Travelled with family
Didn't like the drive to get there and the beach is not so nice
Stayed 7 nights in Feb 2025

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the staff. Friendly. Relaxing. Monkeys. Land scape. Should let people know of the tours on the 4th. Without having to ask.
Stayed 4 nights in Feb 2025

4/10 Poor

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 6 nights in Jan 2025

8/10 Good

Spencer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are gorgeous, including all the landscaping and the pools. The restaurants are excellent, although the desserts could use some work. The staff is friendly and helpful, but sometimes it felt like they were just a bit understaffed. The rooms are very comfortable, including the beds. The only real complaint is that my booking included a "$100 spa credit," except it only applies under certain conditions, so it was really frustrating that they wouldn't actually honor it even though we spent $200 at the spa.
Stayed 2 nights in Feb 2025

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was amazing! Everything about the resort was perfect. The food was so good as well.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jordan, Tama

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful safe resort and amazing customer service. Several options to dine in at.
Stayed 3 nights in Jan 2025

6/10 Okay

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities

6/10 Okay

Omid, San Diego

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jan 2025

8/10 Good

Rochelle

Travelled with family
Stayed 3 nights in Oct 2024

4/10 Poor

Kalen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Aldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Staff was very nice and accommodating. The restaurants had amazing food. The animals are not a problem unless guests feed them.
Stayed 5 nights in Jan 2025

10/10 Excellent

KAREN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t want to leave…. Just perfect vacation, great amenities best customer service of the whole staff (special mention of Felipe in the beach bar area and Kendall and Roger in the preferred area pool, they really take care of you always with a great attitude and smile. We will definitely come back. Jobo beach great. Also very clean, great food. Just an hour from Liberia airport. Thank Drems Las Marea, you made a great vacation experience for us.
Stayed 5 nights in Jan 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was beautiful and had a nice tub on the balcony. There were monkeys everywhere which was awesome! The air conditioning in our room stopped working twice but they were very quick to come and fix it. The service and bartenders were great! We loved the food and the resteraunts. A wide variety to choose from- Italian, Mexican, French, Buffet, Japanese/Hibachi, Seafood, etc. We would definitely come back!
Stayed 7 nights in Jan 2025

10/10 Excellent

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location , very friendly staff members, very good food overall in all the restaurants available. We had an unexpected problem on our first day but the staff responded immediately to solve the issue and they made sure our stay was not disrupted or affected. Definitely we would recommend Dream las Mareas to anyone. We had a great time and would go back again .
Stayed 5 nights in Jan 2025

10/10 Excellent

Terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools, staff was amazing. Terry in activities was amazing and our server Fernanda. We had a great time.
Stayed 6 nights in Dec 2024

2/10 Terrible

EMILIO, Heredia

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The resort fell short of our expectations for an all-inclusive luxury experience. The security check was informal, with no welcome or directions. No valet parking or proper luggage handling was offered, and luggage was left unsecured in a shared room. At check-in, we learned our room wouldn’t be ready until 3 p.m., which was fine. However, walking around the facilities, a staff member rudely informed us we couldn’t use the pool beds or premium drinks because we weren’t Preferred Club members—making the “all-inclusive” feel misleading. The front desk had also mishandled our reservation, confusing it with another guest’s. We reluctantly paid $315 for a Preferred Club upgrade due to my wife’s birthday, but the benefits were poorly explained. The room was spacious and clean, but we found a cockroach and had to call maintenance to fix the Jacuzzi. The facilities appear outdated, which doesn’t align with luxury standards. Among the restaurants, Portofino was the best, while the Mexican was the worst—serving Tacos al Pastor with uncooked tortillas. Broken furniture and unclear policies about bookings and dress codes added to the frustration (this was for other hosts; we read it on the app). Room service and the app were excellent, but the staff’s unhappiness was evident. One employee shared that they only see their child once a month, which is heartbreaking. Overall, I cannot recommend this resort or consider it for future travel unless significant improvements are made.
Stayed 3 nights in Jan 2025

6/10 Okay

Jennifer

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Could use improving

The room was so incredibly noisy. Got woken up by 7am every morning. They don’t let you make restaurant reservations. They told me it wouldn’t be a problem but wait could be an hour or they just turn people away for dinner. I called to get a golf cart to lobby this morning to catch our flight and no bellman ever showed to help so I had to run with bags and kids to lobby so we could get our ride and not miss flight. I honestly expected a lot more from 4 star resort
Stayed 5 nights in Dec 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
This is my second time staying at this property because that's just how much I enjoyed it the first time. This stay wasn't as good but still great overall.
Stayed 5 nights in Dec 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
For a family resort it was shockingly quiet. We enjoyed our stay. Resort DEFINITELY needs more clear and visual signage all Over the property, as well as more lighting at night tine
Stayed 3 nights in Dec 2024