4/10 Poor
Urmi
Travelled with partner
12 Jan 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The Princessa de Luna lodge is an accommodation that we cannot recommend at the price we paid for it. Furthermore, we found the description on Expedia to be misleading.
The property description says it is located in a suburban, mountainous area. Be aware that the road leading up to the property is mostly gravel with many potholes (especially important at night). We rented a 2WD SUV and had substantial trouble driving up to the property and finding a place to park. There was not much around the property itself (the restaurant across the street was closed during our time there). The property does not have a front desk, so be prepared to contact the management prior to arrival for check in. Dinner and breakfast are served on the property but must be arranged beforehand. There is not a restaurant on the property beyond this. We were told that dinner would be $7/person but were charged $15/person at checkout. While the food was good, we did not appreciate being misinformed about the price.
The rooms themselves contained just two beds and a fan. The bedsheets did not appear washed when we arrived, and there was no shampoo in the bathroom. The door to the room contains enough gaps to allow lizards/insects to enter freely (although if you are staying at an eco-lodge, perhaps you won't mind this).
Other amenities were not found to be as advertised. The pool was not usable (debris) We found the lodge to be expensive for the amenities (we paid > $400 for 3 nights; it is lower now).
Urmi
Stayed 3 nights in Jan 2024
