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Hotel El Tucano Resort & Thermal Spa

3.5 star property
Resort in La Palmeria with full-service spa and lazy river

Photo gallery for Hotel El Tucano Resort & Thermal Spa

Exterior
Breakfast, lunch, dinner served; garden views
Indoor spa tub
Exterior
Breakfast, lunch, dinner served; garden views

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa pool
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
7 km North from Central Park, Ciudad Quesada, La Palmeria, Alajuela
  • Place, Arenal Volcano National Park
  • Place, Poás Volcano National Park
  • Place, Juan Castro Blanco National Park
    ‪6 min drive‬
  • Airport, San José (SJO-Juan Santamaría Intl.)
    ‪108 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
TV
Hypo-allergenic bedding
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
Desk
  • Garden view
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Triple Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Junior Triple Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

TV
Hypo-allergenic bedding
Hairdryer
Rainfall showerhead
Cable channels
Daily housekeeping
Desk
In-room safe
  • Mountain view
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Balcony or patio
Separate sitting area
Private indoor hot tub
Air conditioning
Mini-fridge
TV
Hypo-allergenic bedding
Hairdryer
  • Mountain view
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room

Hypo-allergenic bedding, in-room safe, desk, free WiFi

Basic Room

7.0 out of 10
Good
(4 reviews)

Highlights

TV
Hypo-allergenic bedding
Hairdryer
Rainfall showerhead
Cable/satellite channels
Daily housekeeping
Desk
In-room safe
  • Garden view
  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Basic Room, 1 Bedroom, Ensuite, Mountain View

Basic Room, 1 Bedroom, Ensuite, Mountain View

Basic Room, 1 Bedroom, Ensuite, Mountain View

Highlights

TV
Hypo-allergenic bedding
Hairdryer
Cable/satellite channels
Daily housekeeping
Desk
In-room safe
Wardrobe
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Family Room

Family Room

Family Room

8.0 out of 10
Very good
(1 review)

Highlights

TV
Hypo-allergenic bedding
Hairdryer
Cable/satellite channels
Daily housekeeping
Desk
In-room safe
Wardrobe
  • Garden view
  • Sleeps 5
  • 1 Single Bed, 1 Double Bed and 1 Queen Bed

About the area

La Palmeria

At Hotel El Tucano Resort & Thermal Spa, you'll be 1.6 km (1 mi) from Juan Castro Blanco National Park and 6.3 km (3.9 mi) from Aguas Zarcas Church. Highlights at this resort include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, body wraps and body scrubs along with access to the hot springs/mineral springs and mud bath. The restaurant, La Foresta, is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym, lazy river, outdoor tennis court and Turkish bath/hammam. Business travelers can take advantage of meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Free full breakfast is available. There's also free self parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 3.5-property class La Palmeria resort include Arenal Volcano National Park and Poás Volcano National Park.
View more Resorts in La PalmeriaOpens in a new window

What's nearby

  • Juan Castro Blanco National Park - 6 min drive - 2.5 km

Getting around

  • San José (SJO-Juan Santamaría Intl.) - 127 min drive

Restaurants

  • ‪Bar y Restaurante Roger - ‬8 min drive
  • ‪Quecos Steak House - ‬3 min drive
  • ‪Tilapias Quecos - ‬3 min drive
  • ‪Bar el Bambu - ‬4 min drive
  • ‪Bar Y Restaurante La Finca - ‬8 min drive

About this property

Hotel El Tucano Resort & Thermal Spa

Resort in La Palmeria with full-service spa and lazy river
Hotel El Tucano Resort & Thermal Spa offers its guests a full-service spa, an outdoor tennis court, and a lazy river. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served. WiFi is free in public spaces.

A business centre and meeting rooms are available. An outdoor pool, a hot tub, and a fitness centre are also featured at the business-friendly Hotel El Tucano Resort & Thermal Spa. Self parking is free.

This 3.5-star La Palmeria resort is smoke free.

  • 87 guestrooms or units
  • Conference rooms
  • Full breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Hotel El Tucano Resort & Thermal Spa offers 87 accommodations with a safe and a hairdryer. Televisions come with cable channels.

This La Palmeria resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

The on-site spa has 6 treatment rooms, including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a mud bath, a sauna, a hot tub and Turkish bath/hammam. The spa is open selected days. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Similar properties

Property grounds
Termales del Bosque & Hot Springs
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
3.8 out of 5, Good, 180 reviews
The price is NZ$237
includes taxes & fees
1 Feb - 2 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Foresta

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Lazy river
  • Mini golf
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Sauna
  • Spa open select days
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Room service

More

  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel El Tucano Resort & Thermal Spa

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Tucano
Hotel El Tucano Resort Thermal Spa La Palmeria
El Tucano Thermal Spa Aguas Zarcas
Hotel El Tucano Resort & Thermal Spa
Hotel El Tucano Resort & Thermal Spa Aguas Zarcas
El Tucano Resort And Thermal Spa
Occidental El Tucano Hotel
Occidental El Tucano Resort
Hotel El Tucano Resort Thermal Spa Aguas Zarcas
El Tucano Resort & Thermal Spa Costa Rica/San Carlos
El Tucano Resort & Thermal Hotel San Carlos
El Tucano Thermal Spa La Palmeria
Tucano Thermal La Palmeria
Tucano & Thermal La Palmeria
Hotel El Tucano Resort Thermal Spa
Hotel El Tucano Resort & Thermal Spa Resort
Hotel El Tucano Resort & Thermal Spa La Palmeria
Hotel El Tucano Resort & Thermal Spa Resort La Palmeria

Frequently asked questions

What is the cancellation policy at Hotel El Tucano Resort & Thermal Spa?

Hotel El Tucano Resort & Thermal Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel El Tucano Resort & Thermal Spa?

Yep, Hotel El Tucano Resort & Thermal Spa has a free self car park.

Is there a spa on site at Hotel El Tucano Resort & Thermal Spa?

Yep, there is an onsite spa at Hotel El Tucano Resort & Thermal Spa. It has a hot tub, a sauna, a mud bath and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Hotel El Tucano Resort & Thermal Spa have a pool?

Hotel El Tucano Resort & Thermal Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

Does Hotel El Tucano Resort & Thermal Spa have a waterslide?

No, but it has a waterpark and lazy river.

Does Hotel El Tucano Resort & Thermal Spa serve breakfast?

You bet, free full brekkie is available at Hotel El Tucano Resort & Thermal Spa.

Is there a free airport shuttle available at Hotel El Tucano Resort & Thermal Spa?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel El Tucano Resort & Thermal Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Hotel El Tucano Resort & Thermal Spa?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel El Tucano Resort & Thermal Spa?

No, pets and service animals are not allowed.

Hotel El Tucano Resort & Thermal Spa Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 117 out of 370 reviews
Rating 8 - Good. 113 out of 370 reviews
Rating 6 - Okay. 67 out of 370 reviews
Rating 4 - Poor. 45 out of 370 reviews
Rating 2 - Terrible. 28 out of 370 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

4/10 Poor

Audrey

Disliked: Staff & service, property conditions & facilities
Stayed 9 nights in Sep 2025

10/10 Excellent

Edgar

Stayed 1 night in Aug 2025

10/10 Excellent

Gustavo

Travelled with family
Be aware they have rooms without AC, they gave us a fan only room. We were supposed to get a Junior suite and it was nothing like the picture. Not enough towels for the three guests, small beds, close to the reception so the noise early in the morning was not fun at all. Property is nice, cold water pool was been clean so we couldn’t use it for day and a half. Good food, decent drinks prices.
Stayed 2 nights in Jul 2025

4/10 Poor

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Rohn Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We very much enjoyed our stay and will return. The natural beauty of this location is unmatched!
Stayed 3 nights in May 2025

2/10 Terrible

Anna

Disliked: Staff & service, amenities, property conditions & facilities
Poorly kept, mold was on our walls as there is no a/c and it’s very humid and wet area. Before arriving we called to see if they recommended anyone for taxi service they gave us a number call we waited 40 min at the airport for him he never showed we ended up finding one at the airport then upon arriving to the hotel checkin they said the taxi service we needed to pay 100$ cause he did show up we went back and forth for a while and i said i would call and sort it myself before they allowed us to check in to our room and we didn’t get there until 9 so by that time it was 10 and we were exhausted after a long day of traveling. Other than that the pool and drinks were nice.
Stayed 3 nights in Apr 2025

2/10 Terrible

Susana, Kamloops

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs to be upgraded and have better service.
Stayed 3 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

4/10 Poor

Marc

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No air conditioning in the room because I was penalized for using Expedia. The water in the shower was barely lukewarm and dribbled out. The parking lot at night was loud with motorcycles racing around. Unsympathetic staff who didn’t care when I said that I should not be penalized for Not getting a room with air-conditioning because I didn’t book through them personally.
Stayed 1 night in Mar 2025

2/10 Terrible

Dan

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Property may be a resort in terms of a 3rd world country, but by no means worth the money. Very very old. Built in the 70s most likely, and saying it's a hot springs resort is a stretch. Very disappointing.
Stayed 3 nights in Mar 2025

6/10 Okay

Miguel

Liked: Room comfort
Disliked: Staff & service
Stayed 3 nights in Mar 2025

4/10 Poor

Asdrubal

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Need I lot of maintenance, ac unit on the room very old and noisy, the bathroom very abandoned. Food was not good at all.
Stayed 1 night in Mar 2025

6/10 Okay

Veronica

Liked: Staff & service
.
Stayed 1 night in Feb 2025

8/10 Good

Kathi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the large thermal water pool, and my husband loved the steam room, warm pool and cool pool. We also liked being in an environment with the majority of people being Costaricense, as we weren't interested in an exclusive tourist resort.
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy limpio, los trabajadores del hotel muy amables y serviciales, la comida muy rica.
Stayed 2 nights in Jan 2025

8/10 Good

Dennis

Good stay. Loud takling in front ot room 5 all night especially bad at 1am with a group of girls. Then loud music at 5am.
Stayed 3 nights in Jan 2025

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Al

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Jaishiri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful setting!

Our family of 5 had a great stay! Staff was very friendly, breakfast included was delicious and fresh, and the location and setting is stunning! The hot-spring pool is open 24 hours and the property has multiple pools, a sauna and a beautiful hike through the gorgeous grounds with a waterfall. We thoroughly enjoyed our stay.
Stayed 3 nights in Dec 2024

6/10 Okay

Srinivasa

Stayed 4 nights in Dec 2024

2/10 Terrible

Naveen

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no hot water, air conditioner barely works. The staff in the restaurant and laundry are great, however the front desk reception staff are terrible. I wouldn’t recommend this place at all. The hotel rooms and rest rooms are very old.
Stayed 3 nights in Dec 2024

10/10 Excellent

Venkataramana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean but looks old needs renovation. Near by two trails of 2 km to hike on and hot water pools. Good location to get out of town to spend time in the property in a forest. Our family really liked the stay, breakfast and dinner.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Vacation

Hotel was great, weather and climate were a bummer. Very friendly, helpful, wonderful customer service. Was always a pleasure. One night the pool by the suana was boiling hot but the next day it was regulated temperature. Highly recommended. Advise to add a souvenir gift shop and tour guide for transportation.
Stayed 3 nights in Dec 2024

8/10 Good

Clara

Stayed 2 nights in Nov 2024