4/10 Poor
Rocky
Travelled with group
9 Nov 2025
Liked: Property conditions & facilities
Disliked: Cleanliness
When we got to the room we found dirty wet towels still in the bathroom and w we’re short two sets of sheets for the sofa beds. I called and requested the sheets and I was told that housekeeping had gone home already. I said well I needed sheets and they said they’d look and see what they can do. They never brought the additional sheets. We had to pull sheets from the existing beds to try to make up the other beds and they never showed up the next day to Blanish the sheets that we needed. It was just a bad experience, especially with the dirty towels and stuff laying around it was like the room was never clean. We’ve stayed at your resort numerous times over the years and been very happy with it, but this was the most disappointing stay am may I ever stay there again. If they were short staffed to send up additional sheets, we would’ve been glad to come down to the front desk, but they never even said that and they never called back to let us know status or anything.
Rocky
Stayed 2 nights in Nov 2025