Lesmahagow accommodation from NZ$88

Another amazing stay

Staff was very kind and solicitous

I usually really enjoy staying here. Unfortunately now, I won’t return. There was no WIFI, not for everyone, just for me (this was no fault of my own, I had 2 devices which I even took to a nearby restaurant to prove to hotel staff they were not both faulty…not that this made any difference.) I was on my own and there was no 4g or phone reception in the room, which I would have settled for, even though the WiFi should be provided for EVERYONE. There was not even an in room phone, I could not contact anyone. Only by wandering the hotel to get a good enough reception to send an odd text. And I was lucky if I managed to do this. Some staff were very helpful, others, I felt were blaming me or did not care as it was only me. I did not get to do anything else here (not even sleep) for constantly trying to fix the problem, go to reception, wait on non existing updates or waiting for a certain amount of time until it was (not) to be fixed, searching for phone reception, unpacking and packing again. The problem was fixed maybe 30 hours after my arrival, all of which I felt distressed and upset. I expected the WiFi may be fixed around that time (Friday evening, after other new guests had checked in for the weekend to find they could not access the WiFi) which made me feel even worse as it was clear a returning guest (me) was not relevant enough to call in the tech team, which I thought was required. I left on day 2 of 4. I did not receive a proper apology or any compensation.