6/10 Okay
Angela
Travelled with partner
15 Dec 2025
Liked: Cleanliness
There are many different room types available at this hotel and we booked an elite double, which was not the cheapest nor most expensive room. At over £200 a night we were disappointed to be in a very small basement room with low ceiling. We didn’t plan to spend much time in the room so didn’t ask if any other rooms were available, but perhaps we should have done.
Our room was LG1 which has an entrance to below stairs service area directly outside, this meant we couldn’t have our curtains open at any time as there were near constant work people/staff outside the window accessing the hotel from the street down the basement stairs. This was particularly disturbing at midnight when laundry/rubbish was being collected and there was a lot of noise and rummaging right outside our window.
Other than this, the hotel was very pleasant, with good communal areas, very helpful and polite staff, and a simple but high quality offer for breakfast. We had an issue with accessing the safe and a faulty bathroom door and both were instantly resolved when reported. I would just recommend looking into what type of room you are getting.
I would advise the hotel staff inform guests if there will be excessive noise/work taking place outside bedroom windows at anti social hours. If I’d been a single woman in the room I would have been very alarmed.
Angela
Stayed 2 nights in Dec 2025