4/10 Poor
Jemima
Travelled with family
21 Dec 2023
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What can say? Awful
Hotel ‘room’ was out the back and up 3 flights of fire escape stairs.
Bed was broken so any slight move made a noise.
‘Breakfast included’ was non existent. No evidence of any dining area or breakfast and no mention of breakfast by hotel staff.
Daily housekeeping was clean towels left in a bag out side the room on one occasion.
Carpets in room and flooring in kitchenette and bathroom disgusting.
Food left in kitchen cupboards from previous stayers. Rat/mouse traps visible next to fridge.
Used face mask left in top of wardrobe.
Curtains hanging off the railing and overall decor was sub standard.
No drawers to put clothing. Only one small bedside with 2 drawers and a wardrobe with no hangers provided.
Towel rail in bathroom was not fixed to the wall so kept coming away.
Not at all soundproof, woken throughout the night by various stayers walking past outside the window on the fire escape landing talking. Doors banged when closing, could even hear the extractor fan from the bathroom next door in our ‘room’.
If the room was not ‘non refundable’ I would have cancelled this hotel and found somewhere else to stay.
Jemima
Stayed 7 nights in Dec 2023
