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"Couldn’t adjust the air-con, fan roared all night. Patron in next room woke us up yelling at the top of his voice for hours. " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A luxury stay in the heart of London awaits you at Hard Rock Hotel London. Within steps you'll find popular attractions like Oxford Street and Marble Arch. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy flat-screen TVs with digital channels, and all 900 rooms feature espresso makers, free newspapers, and free bottled water. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, safes, hair dryers, and phones are available.

The restaurant, Hard Rock Cafe, serves American cuisine. Lobby Bar is the hotel's own lobby lounge. Additionally, you'll find free WiFi in public areas and a fitness center. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.

Attractions within a short walk walk of this 4.5-star London City Centre hotel include Hyde Park and Park Lane.

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
NZ$320* Per night/room 3 Jul. - 4 Jul.

Royal Room, 1 Queen Bed (Rock Royalty)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Royal Room, 1 King Bed (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed (Rock Royalty)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Gold)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Accessible (Gold)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hard Rock Hotel London ratings based on 3 Verified Reviews

Review Summary
2.0 out of 5 2.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Hard Rock Hotel London

Couples (1) Family (1)
3 out of 5
Couldn’t adjust the air-con, fan roared all night. Patron in next room woke us up yelling at the top of his voice for hours.

Posted by on 16 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Meski

Dear Guest, Thank you for taking the time to send us your feedback following your recent stay at Hard Rock Hotel London. We would like to apologise for the issues that you encountered with the heating unit in your room. Please let me assure you that this is not the usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service. We appreciate you bringing this to our attention, as we will be sharing your feedback with the Maintenance team to look further into this problem to resolve this for future guest. We hope we will get the chance to welcome you back and show you a guest experience that you deserve. Kind regards, Guest Relations

1 out of 5
Location near Hyde park was great. Nothing else positive to say. Staff pleasant but not helpful and lack responsibility. Rooms terrible. Faulty safe, air con faulty, rooms very small. Needed to change rooms three times in a 1 week stay. Charged for breakfast that was free. Never ever again at hard rock

Posted by on 29 Jun. 2019

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Comment from Hotel Management

2 Jul. 2019 by Meski

Dear Guest, We greatly value all our guests comments as it is only through our guest’s valued feedback that we are able to improve on our standards of product and levels of service. We are terribly sorry to know about the number of shortfalls that you experienced during your stay and will be addressing each of your points with the relevant department heads. We hope to be given another opportunity in the future to show you that we can do it right. Kind regards, The Team at Hard Rock Hotel London

2 out of 5
Loved the design, the band, decor. Didn’t like the heating in two rooms didn’t work (overheated) the staff were nice but completely disorganised and VERY slow to follow through requests. At the bar for example you had to fight for a drink.. then fight for a menu.. then they forgot you. I had to chase down a bar person to get service. Awful.

Posted by on 22 Jun. 2019

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Comment from Hotel Management

24 Jun. 2019 by Meski

Dear Guest, We were disappointed to read your review, and we hope you will accept our apology for your experience. You deserved a relaxing and stress-free stay, and we were not at our best. Your comments are taken seriously, and we will identify why we failed so we can ensure a better experience in the future. Our entire staff would love for you to stay with us again so we can prove ourselves to you! With kind regards, The Team at Hard Rock Hotel London

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury Hard Rock Hotel London. This 4.5-star London hotel is smoke free.

  • 900 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Train station: London Paddington Station (1.6 km / 1 mi)
  • Metro station: Marble Arch Underground Station (0.1 km / 0.1 mi)

Room Amenities

Hard Rock Hotel London offers 900 air-conditioned accommodations with espresso makers and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Espresso maker
  • Egyptian cotton linens
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Hard Rock Cafe - This restaurant specializes in American cuisine. Reservations are required.

Lobby Bar - Onsite lobby lounge. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 3:00 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 19.95 per person (approximately)
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hard Rock London
  • Hard Rock Hotel London Hotel
  • Hard Rock Hotel London London
  • Hard Rock Hotel London Hotel London

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.