You can enjoy flat-screen TVs with digital channels, and all 900 rooms feature espresso makers, free newspapers, and free bottled water. Refrigerators and round-the-clock room service make in-room dining convenient. Nice touches to enhance your stay include bathrobes and slippers, while premium linens invite a good night's rest. Additionally, safes, hair dryers, and phones are available.
The restaurant, Hard Rock Cafe, serves American cuisine. Lobby Bar is the hotel's own lobby lounge. Additionally, you'll find free WiFi in public areas and a fitness center. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM.
Attractions within a short walk walk of this 4.5-star London City Centre hotel include Hyde Park and Park Lane.
16 Mar. 2020 by Meski
Dear Guest, Thank you for taking the time to send us your feedback following your recent stay at Hard Rock Hotel London. We would like to apologise for the issues that you encountered with the heating unit in your room. Please let me assure you that this is not the usual high standards that we expect our guests to experience. All feedback (even the negative) helps us identify issues to look to rectify them in an effort to improve our service. We appreciate you bringing this to our attention, as we will be sharing your feedback with the Maintenance team to look further into this problem to resolve this for future guest. We hope we will get the chance to welcome you back and show you a guest experience that you deserve. Kind regards, Guest Relations
2 Jul. 2019 by Meski
Dear Guest, We greatly value all our guests comments as it is only through our guest’s valued feedback that we are able to improve on our standards of product and levels of service. We are terribly sorry to know about the number of shortfalls that you experienced during your stay and will be addressing each of your points with the relevant department heads. We hope to be given another opportunity in the future to show you that we can do it right. Kind regards, The Team at Hard Rock Hotel London
24 Jun. 2019 by Meski
Dear Guest, We were disappointed to read your review, and we hope you will accept our apology for your experience. You deserved a relaxing and stress-free stay, and we were not at our best. Your comments are taken seriously, and we will identify why we failed so we can ensure a better experience in the future. Our entire staff would love for you to stay with us again so we can prove ourselves to you! With kind regards, The Team at Hard Rock Hotel London
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury Hard Rock Hotel London. This 4.5-star London hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Hard Rock Hotel London offers 900 air-conditioned accommodations with espresso makers and safes. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Hard Rock Cafe - This restaurant specializes in American cuisine. Reservations are required.
Lobby Bar - Onsite lobby lounge. Open daily.
24-hour room service is available.
Recreational amenities at the hotel include a fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. No onsite parking is available. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, the following measures are in place: social distancing measures are in place; contactless check-in and check-out are available; an acrylic shield is in place between staff and guests in main contact areas.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 72 hours between bookings.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.