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Pacific Hotel

Property class: 3

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Reviews

5.8 out of 10

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
108 Sussex Gardens, London, England, W2 1WA
  • Place, Hyde Park
    ‪7 min walk‬
  • Place, Kensington Gardens
    ‪7 min walk‬
  • Place, Oxford Street
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪60 min drive‬

Room options

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • City view
  • 8 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Iron/ironing board (on request), free WiFi

Standard Double Room

  • City view
  • 11 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Triple Room

Iron/ironing board (on request), free WiFi

Standard Triple Room

  • City view
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Quadruple Room

Iron/ironing board (on request), free WiFi

Standard Quadruple Room

  • City view
  • 14 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Standard Twin Room

Iron/ironing board (on request), free WiFi

Standard Twin Room

  • City view
  • 11 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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  • Air-conditioning
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The price is NZ$103
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About the area

London

Pacific Hotel puts you in the heart of London, within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find luggage storage. Each morning cooked-to-order breakfast is available. .Within a 15-minute walk of this 3-property class London City Centre hotel, attractions include Oxford Street and Marble Arch.

What's nearby

  • Hyde Park - 7 min walk - 0.7 km
  • Kensington Gardens - 7 min walk - 0.7 km
  • Paddington Central - 9 min walk - 0.8 km
  • Oxford Street - 12 min walk - 1.1 km
  • Marble Arch - 14 min walk - 1.2 km

Getting around

  • London Paddington Station - 5 min walk
  • Paddington Underground Station - 5 min walk
  • London (LCY-London City) - 52 min drive

Restaurants

  • ‪The Mad Bishop & Bear, Paddington - ‬6 min walk
  • ‪Angus Steakhouse Paddington - ‬4 min walk
  • ‪The Hijazi Corner - ‬5 min walk
  • ‪Valentino - ‬5 min walk
  • ‪The Pride of Paddington - ‬6 min walk

About this property

Pacific Hotel

There's a restaurant on site. Public spaces have free WiFi. Pacific Hotel also features tour/ticket assistance and concierge services.

This 3-star London hotel is smoke free.

  • 1 building
  • 32 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • No smoking on site
  • Dining venue
Pacific Hotel offers 32 accommodations with a hairdryer and free toiletries. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit. This London hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Free Wi-Fi
  • Room service
  • Housekeeping
  • 24/7 front desk
3.7 out of 5, Good, 1,006 reviews
The price is NZ$119
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 6 for adults and GBP 6 for children
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

More

  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 1 PM; check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 6 for adults and from GBP 6 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - SYS_Eviivo
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The tax ID number is SYS_Eviivo. This property accepts Visa and Mastercard. Cash is not accepted.

Property is also known as

Pacific Hotel London
Pacific London
Pacific Hotel Hotel
Pacific Hotel London
Pacific Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Pacific Hotel?

Pacific Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Pacific Hotel serve breakfast?

Yep, cooked-to-order brekkie is on offer daily.

Is there a free airport shuttle available at Pacific Hotel?

No, Pacific Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Pacific Hotel?

Yep, you can grab a meal at Pacific Hotel's onsite restaurant.

What time are check-in & check-out at Pacific Hotel?

Check-in begins at 1 PM. Check-out time is 10 AM.

Are pets allowed at Pacific Hotel?

No, pets are not allowed.

Pacific Hotel Reviews

Reviews

5.8
Rating 10 - Excellent. 47 out of 933 reviews
Rating 8 - Good. 193 out of 933 reviews
Rating 6 - Okay. 349 out of 933 reviews
Rating 4 - Poor. 223 out of 933 reviews
Rating 2 - Terrible. 121 out of 933 reviews

6.2/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities
Sono stato in una camera singola, l' ascensore non era funzionanante e penso che sia l' unica pecca. Per il resto era abbastanza pulito, personale molto cortese e colazione buona. La camera era un po' piccola, ma comunque era specificato. Per quanto pagato lo consiglierei sicuramente.
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Presentacion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Accommodating

Employee & Staff are nice & kind helpful
Stayed 4 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice hotel in the centre of London and close to all public transport. The staff were friendly and they provide a decent cooked breakfast. The only disappointing thing was my room wasn't cleaned before my arrival as the staff manning the reception had to run upstairs to my room to remove rubbish that was left over by the previous occupant. Otherwise it's a good hotel for an overnight stay.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Godt for pengene.

Vi er lige vendt hjem efter 3 dages ophold. Og var godt tilfreds med hotellet. Beliggenheden var perfekt 2 min til undergrunden :) Hotellet er slidt, men rengøringen, servicen er i top. Morgenmaden var simpel, men god. Æg, bacon, bønner, og toastbrød med smør og marmelade. Værelser af ældre datoer, men der var det, som man skulle bruge. Klædeskab, skrivebord, seng, natbord. Badeværelset var kæmpe stort, og med badekar. Meget venlig og hjælpsom personale. Alt i alt et godt ophold til billige penge :)
Stayed 3 nights in Oct 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pacific

Bra och renligt men dåligt tryck i duschen
Stayed 3 nights in Oct 2019
Verified review

8/10 Good

Verified traveller

Liked: Staff & service
La Qualità risulta in linea con il prezzo inferiore alla media
Stayed 2 nights in Oct 2019
Verified review

4/10 Poor

Anne

Disliked: Staff & service, property conditions & facilities
Stairway handrail unsafe No lift Poor greeting as a guest
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
have friendly stuff and a good location but need some attention for room cleaning and renewing bathroom
Stayed 6 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
De kamer was erg klein en het hotel is super gehorig. Het personeel was te alle tijde vriendelijk en behulpzaam. Helaas was de put In de badkamer verstopt, waardoor we tijdens het douchen moesten oppassen voor een overstroming. De deur openen en sluiten was ook een hele opgave, maar al met al hebben we het overleefd en voelden we ons veilig in Pacific hotel. De locatie was perfect!
Stayed 4 nights in Aug 2019
Verified review

6/10 Okay

Maribel

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
El hotel lejos de tener tres estrellas parece un hostal. La habitación necesita reforma con urgencia. No nos hicieron la cama en tres días solo extendían la colcha sin quitar las arrugas de la cama. Lo único bueno es su ubicación por tener el metro en la zona y el personal de recepción es amable. No hablan español.
Stayed 3 nights in Aug 2019
Verified review

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bed Bugs!!!

Most unprofessional and dirty hotel. The hotel first couldn't find my reservation. When they finally found my reservation I was given a room key to a room that was already occupied. The second room was also occupied by bed bugs. I then went back to the front counter and returned the key and asked for a refund. The front desk employee refused to refund my money.
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Uninhabitable

Group / family room with 3 beds x 2 nights 1st room substandard with massive dip in mattress & signs of improper cleaning. No shield over bath tub, no handtowels, bath mats. (These are not supplied, and when asked for additional towels, were told that none were available) Bathroom door handle fell off from inside, window is designed not to close. Solicitation and loud noise immediately outside hotel. Second room, after requesting to move appeared cleaner & at least had a shower cubicle albeit in an extremely confined space. Window closes and locks but solicitation and loud noise continued on 2nd night, immediately outside the hotel, in front of of the bedroom. Told reception and asked if i had said anything and told they cannot control what goes on in the street. We have now left, with bitemarks over our bodies from what seems to be an infestation of bedbegs. Breakfast is also poor with a choice of oily fried eggs, bacon & a small spoonful of beans. Toast tea, coffee & juice provided which is ok but more choice on food is needed, particularly at the rate they're asking for. I will not stay here again and neither would I recommend it. Hotels.com & other booking sites ought to examine whether this listing should be present on their sites.
Stayed 2 nights in Aug 2019
Verified review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel!

If you’re looking for a cheap and relatively central place to stay in London, this is definitely the place! The room was perfect, and I have no complaints. The staff were also super friendly and nice.
Stayed 3 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated, near Paddington tube station. Service was great, but the lift was out of order... My bedroom was on the third floor. 50 steps. Apart this little thing, the rest was great.
Stayed 1 night in Aug 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

void this flea pit

Room was tired and scruffy which is sort of ok for the price but clearly their were other residents in the room. A day or two later it was clear I had a dozen or more insect bites.
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Tetyana

Disliked: Room comfort

Correct pour le prix est bien placé

Petit hôtel prix raisonnable Matelas horrible Petit déjeuner correct mais à l’heure !!!
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities
Te klein bed Badkamer was te klein Je hoort het als er mensen boven aan het lopen zijn
Stayed 7 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Good price and easy access in central London. But I couldn’t sleep by very strong bed bugs. It was nightmare, Bed bugs bites me all part of my bodies.
Stayed 3 nights in Aug 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location was great, rooms basic but clean, breakfast more than substantial and staff very nice
Stayed 3 nights in Jul 2019
Verified review

4/10 Poor

Mary

Disliked: Cleanliness, property conditions & facilities, room comfort
Staff are nice and location is good. That’s about it everything else was a nightmare. Bathroom is really small which is not a big deal if only it is clean. They gave us used soap with hair on it. The toilet won’t flush properly. The carpet is dirty, the elevator is broken, the stairs is safety hazard. Worst of all the bed bugs, my daughters legs is full of bed bugs bite, I thought it from mosquitoes since we leave the window open cuz there’s no AC until we saw few bed bugs crawling on the sheets. We left in the morning right away. I will not go back or recommend this hotel to anyone
Stayed 2 nights in Jul 2019
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Good breakfast. Wifi worked okay. The rooms all had a window.
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Susanne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Bra läge men oerhört nergånget hotell . Sängar som flytta på sig när man satt i dom , kändes som att man låg på fjärdarna från sängen , toalett som satt löst samt golv som också var löst . Vid fråga om det fanns något de kunde göra fick jag veta att fe skulle stängs ner om några månader
Stayed 4 nights in Jul 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambulanssit ajavat useaan otteeseen ohi koska sairaala on kadun päässä. Yöllä tosin eivät käyttäneet sireenejä lähellä. Teeveden keitin löytyi muttei mukeja, vain lasi. Olisin kaivannut huoneeseen myös tv käyttöohjeet ja jonkinlaisen hotellin oman info lehtisen. Sänky oli mukava ja tv kanavia monta. Suihkun lämmin vesi oli hyvin riittävä vaikka suihkun paine alempi kuin haluaisin.
Stayed 2 nights in Jul 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

à éviter

Pour arriver à la chambre pour 4, il fallait prendre un escalier trés raide. La chambre n'est pas climatisée et donne sur une rue trés bruyante. Impossible de ne pas être réveillé toutes les heures. Propreté de la chambre à revoir, il y avait une bouteille de soda sous le lit quand on est arrivé. Problème de chasse aux toilettes, ils n'ont pas su réparer. Cabine de douche minuscule, impossible de se changer. Literie trés mauvaise, lit à ressort. Déjeuner très léger, thé ou café (imbuvable) et quelques toasts avec confiture. Ne réservez pas dans cet hôtel !
Stayed 3 nights in Jul 2019
Verified review

6/10 Okay

David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien situado, pero mediocres habitaciones

Inicialmente nos pusieron en una habitación que no era como habíamos reservado y en la que no se podían cerrar la ventana ni la puerta de acceso a un patio de luz. Nos quejamos y nos cambiaron a una habitación más acorde a nuestra reserva. Aun así, la puerta de la ducha estaba estropeada y no tenia ningún armario para poner la ropa, solo dos mesitas de noche. El desayuno estaba bien, y la localización del hotel es muy buena, con la estación de metro a 300m y paradas de bus casi en la puerta. Algunos ruidos por la noche debido al tráfico y ambulancias.
Stayed 4 nights in Jul 2019