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Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for Phoenix Hotel

Exterior
Reception
Restaurant
In-room safe, desk, blackout curtains, iron/ironing board
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry room
  • Housekeeping

Explore the area

View map
1-8 Kensington Gardens Square, London, England, W2 4BH
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪5 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

8.2 out of 10
Very good
(52 reviews)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
Wardrobe
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

8.0 out of 10
Very good
(8 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Exclusive Single Room (Small)

Exclusive Single Room (Small)

Exclusive Single Room (Small)

8.2 out of 10
Very good
(26 reviews)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
Wardrobe
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

8.4 out of 10
Very good
(7 reviews)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

9.0 out of 10
Wonderful
(13 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Hairdryer
Electric kettle
Coffee/tea maker
Daily housekeeping
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Hairdryer
Electric kettle
Coffee/tea maker
  • 2 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Single Beds

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About the area

London

At Phoenix Hotel you'll be within just a 15-minute stroll of popular places like Kensington Gardens and Kensington Palace. Highlights at this Victorian hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. .Attractions within a 20-minute walk of this 3.5-property class London City Centre hotel include Hyde Park and Kensington High Street.

What's nearby

  • Westbourne Grove - 1 min walk - 0.0 km
  • Queensway - 1 min walk - 0.1 km
  • Kensington Gardens - 5 min walk - 0.4 km
  • Portobello Road Market - 9 min walk - 0.8 km
  • Hyde Park - 13 min walk - 1.2 km

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Prince Alfred - ‬2 min walk
  • ‪Bayswater Arms - ‬2 min walk
  • ‪Bella Italia - ‬2 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪The Phoenix Pub - ‬3 min walk

About this property

Phoenix Hotel

Victorian hotel with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoke-free property
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, cash and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Phoenix Hotel?

Phoenix Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Phoenix Hotel?

No, Phoenix Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix Hotel?

Check-in begins at 1:30 PM. Check-out time is 11 AM.

Are pets allowed at Phoenix Hotel?

No, pets are not allowed.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 521 out of 1001 reviews
Rating 8 - Good. 375 out of 1001 reviews
Rating 6 - Okay. 78 out of 1001 reviews
Rating 4 - Poor. 15 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2025

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 4 nights in Sep 2025

10/10 Excellent

JAGJEET

Stayed 3 nights in Sep 2025

10/10 Excellent

Marie

Travelled with family
Liked: Staff & service, property conditions & facilities
Excellent hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Stayed 1 night in Oct 2023

8/10 Good

Benjamin

Stayed 1 night in Sep 2025

10/10 Excellent

Julie

Liked: Property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel was in a great location to the Tube and it was also very walkable through Kensington Park. The room was very clean and comfortable. The included breakfast was very good. We had a daily cleaning service for our room. I would highly recommend The Phoenix Hotel for a stay in London.
Stayed 6 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

Peter, Jamaica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025

6/10 Okay

Stefian

Liked: Staff & service
Reception entrance is very modern and stylish. My room was ok but very hot and humid in the evening. I had a fan but it wasn’t working properly so they replaced it with an old school van and it was a lot better. The lift was very slow and took too long to come. Breakfast options were ok, could be better. Was abit of a pain to get an uber to my locations, but I suppose that was because it was during the carnival period.
Stayed 2 nights in Aug 2025

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of noise. I was unable to sleep
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Stayed 3 nights in Jul 2025

10/10 Excellent

Christina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fab

Excellent
Stayed 1 night in Jul 2025

4/10 Poor

Silvia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I don't often leave negative reviews but unfortunately this was one of the poorest hotel experiences I've had in some time. First, our room on the second floor was exceedingly and uncomfortably hot. Despite the fact that the temperature outside in the city was actually pleasantly cool for most of our stay, the room itself, with no AC, windows that only opened about 2 inches and only a very basic fan provided, was very hot. There was also no fridge in the room, so not even the possibility of storing some bottles of water at a cold temperature. In fairness, the hotel does not advertise that it has AC, and we should have probably checked before booking, but it also should not have been necessary in relation to the weather outside. Notably, the ground floor and reception areas appear to have AC, but not the rooms. The water also had a strange quality whereby soap would never completely rince out, which was really unpleasant. The wifi also kept disconnecting, such that you had to reconnect every day in order not to accidentally use all your data. When it did work it was decent though. Location was convenient and quiet. Breakfast was decent but nothing special. Staff were not particularly warm and approable, but did offer helpful assistance when asked. All in all, okay stay, but uncomfortable for the price paid. We were relieved to be going home when we left!
Stayed 5 nights in Jul 2025

6/10 Okay

Kwok

Stayed 3 nights in Jul 2025

10/10 Excellent

Paul

Stayed 2 nights in Jul 2025

4/10 Poor

Spencer

Disliked: Property conditions & facilities
This hotel has no A/C so the room can be brutal in the summer. The room itself was 35c+ making it very hard to sleep. There was only one small fan to help. I would go outside to cool down. This hotel is in good location so may be worthwhile outside of summer time, but would not advise booking in summer. The breakfast is basic but fine and the staff was very kind.
Stayed 2 nights in Jul 2025

6/10 Okay

Darlene

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is in a great area. The staff is excellent. The rooms are very small without air conditioning. We were there during a heatwave and had to check out after 2 nights. It was very uncomfortable in the room. The bed wasn't comfortable, very hard. The bathroom is small with only a small shelf above the sink. There's no fridge. The price of the room is too much for what you get. We paid less for a much bigger room with a/c, fridge and more amenities in a good location. They should invest in some portable a/c units and a fridge.
Stayed 4 nights in Jul 2025

10/10 Excellent

Lisa

Stayed 2 nights in Jul 2025

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent and went above and beyond for my mom in a wheelchair.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michael, Medford

Stayed 2 nights in Jul 2025

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel staff friendly and helpful. Room size was good. They offer breakfast, which is nice. Convenient location, easy walk to food, shops, Underground station, and other nearby places. The only thing I didn’t like, was the room didn’t have A/C. It was very hot and stuffy. They do have standing fans in the room, and with the windows open, it cools off enough at night.
Stayed 4 nights in Jul 2025